Thanks for this highly customizable theme.
Question about multiple columns: I have 4 one_fourth column divs in row but the contents are different so now the column have different heights. How can we fix this so that they can have equal height?
For example in the demo site, the colored-blocks page:
For the two blocks “Unlimited contact forms” and “SEO-ready”, if the page is viewed at full screen browser they have the same height, but if you resize the browser window to around 800 pixels wide, the two columns now have different heights. Can this be tweaked to have same height? Like in this example?
Thanks for contacting!
As to the example you have given – in fact it appears to be not responsive. And on our demo site the columns adjust according to content inside, and they are responsive too. This is why they might look different upon re-size, as they adapt to different content.
Can the size for the google map be adjusted? e.g. height?
Yet, there is no option in the theme to change the map proportion. You can only change map size by resizing the shortcode, but both width and height will be changing simultaneously.
hi your tags say rtl but i didnt find anything about supporting RTL languages. can you please let me know if your theme supports RTL?
Thanks for asking!
Yes, the theme includes rtl.css fle and will be rtl if you need it.
Should there be any other questions, please feel free to ask!
The support system CMS masters are the worst… I have created a ticket got a reply quickly but the follow up of the tickets again is not well. people who is not too techy dont go for this theme.
As to support – please keep in mind that according to the support policy, each request can be reviewed within 2 working days (3 days for requests that require additional investigation). Also our support works Monday through Friday. Yes, you received your first response within 10 minutes after you submitted a ticket, while your follow up came in with a number of requests and could not be replied to this soon. As this happened on Friday, it is natural that you did not receive the response during the weekend.
Right now the support team is reviewing your follow-up request and will respond to you as fast as they can according tho the general queue and the support policy. Appreciate your patience.
Hi, I like to have similar slider like demo please help me with.
Please submit us a support ticket so that the support team could help you with this, just please make sure to add all the needed credentials to your ticket – submit a ticket.
i’ve updated Wordpress at 4.1 version, and i’ve got some issues with visual content composer, especially with the “tour shortcode”.
The button “update shortcode” doesn’t work and i can’t update the content on the page.
Can you help me?
Thank you very much.
Thanks you for contacting!
Please submit us a support ticket so that the support team could take a look at the issue and help you with it – submit a ticket. Just please make sure to add all the needed credentials to your ticket.
Awesome theme! just a question regarding the #bottom bar. It does not show on the blog post page and in posts. Help will be greatly appreciated!
Thanks for contacting and your feedback!
As to bottom sidebar – it can be activated on any page or blog post. To do this, when editing your post in admin panel, please scroll to Halsey Post Options section and use an appropriate checkbox to activate and choose your bottom sidebar there. I have made a screenshot so that you could see what exactly I mean – view image.
Thanks, hope this will be helpful!
Thank you for the speedy reply! I have selected that option, and created a custom sidebar with my widgets but it is still not displaying
Well this does sound weird, and we would need to take a look at this from your end. Please submit us a support ticket so that the support team could help you – submit now. Just please make sure to add all the needed credentials to your ticket.
Very nice theme and start the using directly but i have problem with the sliders. Where can i found homepage1 slider export files?
Thank you for awesome theme and hard working.
Please submit us a ticket and the support team will provide you with he needed files – submit now.
How can I update de revslider plugin to the latest version?
There is a security issue with the latest version you have included…
The mentioned issue with Revolution slider was discovered a few months ago, and there was a theme update with the secure slider version back in September. Just please use the latest archive from Themeforest.
Hello, I am contacting you because it become almost impossible to click on submenu
link to web it’s www.the boosting company.com ( i write with space because I don’t want to be indexed by google )
Any ideea ? Before was working fine. Thank you !
As to the link – we have removed the spaces, yet we do not seem to be able to access the web page. Also, we would in any case need to see that from your end, so please submit us a support ticket, all the information there is secure – submit now.
I have a problem now with showing up responsive layout. The website was working perfect on desktop and on mobile devices but now responsive design not showing on mobile devices
Can you help me? Before was working fine. Thank you !
Thank you for contacting us. As the case is quite specific there’s a need to submit a personal request (please proceed here) with WordPress and FTP data for deeper investigation. And please specify after what exact actions the problem arose.
I bought the theme while ago and now I found out that the code is not working and my slider is giving errors do to code not working
Thank you for contacting our team.
Most likely the theme and slider need to be updated. If you’re running any version earlier than 1.3.1 (it can be checked in Appearance – Themes – Halsey – Details), please download the newest archive from Themeforest, find there ReadMe in Update folder and follow the instructions carefully. You’ll need to replace several of the existing files with the new ones from Update folder. It is also highly important that you backup all your previous files before substituting them to avoid possible issues with your data. As I mentioned earlier slider needs to be updated as well in the same way, but with another set of files. If you experience any troubles please feel free to contact our support team – please submit a request here.
Do you know where I can change the menu to a link (to an image instead of text)?
Please specify – would you like to insert an image to a navigation bar instead of ordinary menu item?
Hi, after most recent WP update, the visual composer is broken; I cannot edit old content, especially the Tabs – I cannot edit, save or delete :s
Can you please advise?
All plugins have been disabled, no succes. Most recent WP, most recent plugins, and most recent Halsey.
Hi, thanks for contacting our team!
In fact we have not received any similar reports, neither we see the issue on our demo site, which is currently running WordPress 4.4.2. We would appreciate if you submitted us a ticket so that we could take a look at the issue from your end. Please make sure to add all the needed credentials to your ticket.
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