57 comments found.
Hi, is it possible for shop page to show two products in a row on mobile?
Thanks for your respond!
Yes, you can do that.I got this team years ago and now there’s something wrong with the WpBingo plugin, it doesnt let me use the Theme Options, I click it and get an error.
This is my site: http://decoratta.cl/contacto/
I know im no longer on support, but I don’t think this is suppose to happen over time…
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
Im telling you I no longer have support… but this is not a error on my end
Thanks for your respond!
However, we can only find out the problem when we have information about your website, please purchase additional support packages and submit a support request.Hello, can I add Attributes and variations on the product? is it supported on the detail page? Thanks!
Thanks for your respond! Yes, this is supported on the details page.
Dear support, how could I receive update for new version of WP Bakery plugin integrated in the theme. No automatic updates are possible.
Thanks for your respond ! WP Bakery is a copyrighted plugin, you should buy a license for this plugin to be updated and supported by the plugin’s developer.
Does it mean I purchase a theme that works properly for the time of the support and after WP Bakery plugin does not work properly ( as this is the case now)?
Thanks for your respond ! If you are having problems, please send us a support request via the link: https://wpbingo.ticksy.com/. We will check and assist you.
Hi there, I hope all is well with you. I’ve been working with hanata template since 2018. Recently having problems due to updates. Do you have updates available for this theme compatible with latest versions WP 5.6.1 and woocomerce multilang Version 4.11.2 ? I see on theme forest that the theme is compatible with: WooCommerce 4.6.x and WordPress 5.5.x not later versions. Please help.
Thanks for your respond ! Hanata is compatible with the latest versions of WooCommerce and WordPress.
Does this theme support a mobile friendly version?
Thank you for your attention! You can check our demo on mobile.
Does this theme support the option to split the payment whenever a transaction happens? So one part goes directly to the vendors bankaccount and one part goes to the marketplace its bankaccount?
Thank you for your attention! Our Item is built on WooCommerce plugin, you can learn about the plugin and its extensions to find the feature that is right for you.
Hello, pre-sales question:
Is it possible to resize the background / header image. I would like the height a lot smaller?
I mean this one: https://ibb.co/Xb7zTjH
Thanks for your respond ! You can submit a support request after purchasing the item, we will check and assist for you.
thank you, but I need to know this info before I purchase – It is a deciding factor as to whether or not we purchase your design.
Thanks for your respond ! Yes, we will assist you with this.
List of blocks please? Page builder compatible? VC?
Thanks for your interest! This item is compatible with the wpbakery page builder.
Can I reverse position of + and – in the cart to have the plus on the right and the minus on the left ? Thank you
Hi, Please send support via: https://themeforest.net/item/hanata-marketplace-woocommerce-furniture-theme/22583776/support We will check for you . Thank You !
Hi Guys, Looking to update color without changing CSS directly, I found the compile css setting that hides the color option and changed the color but the site is not updating. Again someone here already asked this question, please make your answers public.
Thanks for your respond ! We support the theme color change feature, you can use this feature to change the theme color to the color you want: https://wpbingosite.com/document/hanata/#configuration_color
Hi,
I need your help for this theme.
When I selected Footer Style 1 how to change information on that?
https://prnt.sc/qxjw1b https://prnt.sc/qxjwq4Thank you.
Best Regards, Rosi
Hi,
I need your help for this theme.
How to change background images on header on different pages?
Also on Shop Page and on Product Categories on WooCommerce.
For different categories I would like to have different background images on header.
I need all my background images on header to be different.
Waiting for your help.
Thank you. Best Regards, Rosi
We have responded to your request for assistance, please check the inbox. Thanks !
Yes, but can please help me with custom how?
You should use php to add configuration for the pages and posts you want, your custom issue is outside our support range. Hope you understand and sympathise . Best regards .
No, this is very normal thing and we don’t have in theme, very disappointed. Why this is not in your support range? We bought it and now we don’t have support from you side. Can you help us?
Thanks for your respond ! We can only assist you with the demo, and configure in theme options, all custom issues of the customer, will not be in the scope of our support. Because customers’ needs will be different, This we will not be able to control. This is also Evanto policy, if you want to customize, we will customize for you, but you will have to pay additional costs.
Ok, can please help me with the demo?
Hi, What are your problems compared to regarding our demo?
I don’t have problems with demo. I need to make custom background header on different pages. Can you help me with that?
Please contact our custom team via the link: https://themeforest.net/item/hanata-marketplace-woocommerce-furniture-theme/22583776/support We will exchange details with you. Thanks !
I fixed and make Pages like About Us and Contact Us with different background header images, but I have problem with Shop Page and Product Categories. Can you help me with this?
I have this custom codes.
/* About Us / .page-id-5818 .page-title.bwp-title{ background-image: url(””) !important; background-size: cover; }
/ Products / .page-id-5898 .page-title.bwp-title{ background-image: url(””) !important; background-size: cover; }
/ Tables */ .page-id-82 .page-title.bwp-title{ background-image: url(””) !important; background-size: cover; }
We have responded to you, please check the inbox.
Yes, but don’t understand you. Can me give clear help?
Thanks for your respond ! Please respond to our support team, at your support request email. Our support team will check and respond to you. Best regards .
Help me with attributes (class, id) to style with css.
Please make it on yours demo pages and give me printscreens and steps and I will make it on my site, because my site is under construction.
Thanks for your respond ! We cannot build your functionality on our demo, this item does not currently support the function you said, we can only support you within our theme area, if you want to get it Extendability, you have to customize it. Our support team has also responded to you via your support email, please respond at that email.
I think that you can help us with inspect on your demo shop page, to make printscreens on which (class, id) to style with css to make that requirements and send us to see and we will make on our site.
This is not possible, because your website is being customized, it will have a different html structure from our demo, please contact us after your website is live, we will check for you.
No, i have your demo on my site not different and customized. Only I need to change background on Shop Page and Products Categories. I think that you can help us on your demo with inspect and send us printscreens.
We can only help you, when your website is live, this will help us check more easily. Hope you understand and sympathize with us. Also you should learn more about wordpress + php + css, to be able to customize the website as you like. Best regards .
Ok, we will try to make it before to go live, if we don’t, you’ll help us out when we release it live. Thanks.
Thanks for your feedback, have a nice day.
Guys, having the same issue where the white version of the logo will not change through the settings and this question was asked a year ago by another customer. If you had posted the answer to the question or fixed the issue I would not have to waste your time and mine to contact you for the answer please post information here rather than keeping answers to question private.
Thanks for your respond ! Maybe the homepage you are using has its own logo configuration, please edit the page and change the logo here: http://prntscr.com/ql40l1
Yes that worked, thank you. A little note in the documentation regarding that would definitely be helpful! Thanks for your support. I’m sure this comment will be useful to someone in the future.
Thanks for your respond ! Wish you a good day .
Hello, I’m aboutto by this theme in order to use it with WC vendors. I just need to be sure that a product quickview can show the vendor name with a link to its page.
Thanks for your respond . WC vendors support displaying the vendor name with a link to its page.
Hi, the theme is missing the style.css stylesheet when I try to upload to wordpress?
Thanks for your respond ! Please extract the file you have downloaded and install the correct theme file: http://prntscr.com/ps419v
Hi, where can I change the color of the theme elements (buttons, hover, titles)? I cant find it in the theme options, do you know which .css file I need to change?
Hi, Please send support via: https://themeforest.net/item/hanata-marketplace-woocommerce-furniture-theme/22583776/support We will check for you . Thank You !
Hey guys, So after activating the theme, I have tried to change typography (body and h tags) and layout. Neither of these work, the changes weren’t applied. Any feedback regarding this?
Hi, Please send support via: https://themeforest.net/item/hanata-marketplace-woocommerce-furniture-theme/22583776/support We will check for you . Thank You !
Hi, navigation on iPad in horizontal mode does react on first touch so it is impossible to access a submenu.
Thanks for your respond ! Please click on the navigation icon: http://prntscr.com/olrfdw Or if you have problems, please contact our support team via the link: https://themeforest.net/item/hanata-marketplace-woocommerce-furniture-theme/22583776/support We will check and help you.
Hi, this is navigation in horizontal mode – I meant vertical orientation: https://paste.pics/68TTV
Thanks for your respond ! On this screen, the menu still works as on the PC .
No, click on iPad in horizontal orientation on „shop“ and you are immediately redirected without opening submenu
Thanks for your respond ! We have seen the problem you mentioned, this is a matter of hover status of IOS, we will check and fix this problem soon. Best regards .
With the new update of wordpress and the HANATA template, the grid products do not look like they used to. I attached captures of how it is now and how it was before (where the name of the seller left below the price). How can I fix it?
Thanks for your respond ! We have sent you an email, please check inbox.
