98 comments found.
Hi there! Is it possible to have a search bar instead of the search icon button?
Hi, thanks for contacting!
The matter is that the theme doesn’t suppose mentioned functioning and desired result requires customization that is beyond our support policy, appreciate your understanding.
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/
Thank you!
Hi there, how to enable the predictive search results?
Hello, thank you for contacting!
The theme doesn’t provide the desired functionality. You can try to use some plugin for the purpose (as an example https://wordpress.org/plugins/ajax-search-lite/) we just should note that we haven’t tested third-party plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Should you have any other questions please feel free to contact our support team at https://cmsmasters.net/help-center/
Thank you!
hi! we have a small problem with your theme (we are hosting your customer’s site) this file is changing every minute: cmsmasters_styles/handmade-shop.css (probably every website visit) is there a way/option to avoid CSS autogeneration or make it weekly?
Hello, thank you for contacting!
cmsmasters_styles/handmade-shop.css file is re-generated only after some changes are implemented in the Theme Settings > Colors/Fonts tab. The file can’t be re-generated by itself, i.e. in case no changes are implemented in the colors/fonts settings the file won’t be changed too.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you!
Hi ! No problem: we will block CSS generation by hand editing your PHP code, however please be aware that it’s auto-generating for every site visit and not after customizer change. Version here is 1.0.9. bye
Hello!
The issue you have isn’t a typical one. The current theme version is 1.2.0 – please update the theme in order to avoid possible issues with its functioning. In case the problem remains actual after the theme update please submit us a request at http://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you!
What kind of editor does this theme have?
Hello, thank you for contacting and for your interest in the theme!
The theme comes with the custom Content Composer plugin created by our developers for content adding – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged. Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements. Please check this video demonstrating how easily shortcodes can be managed.
Should you have any other questions please feel free to contact us at http://cmsmasters.net/support/ and our support agents will gladly help you.
Thank you.
Hi. Is there an issue between the theme and Wordpress 5.8.1 please? My Visual Composer is not working and the backend of my pages is just a mass of short codes, which I can’t edit. Can you help please?
Hello, thank you for contacting!
The current theme version (1.2.0) is compatible with WordPress 5.8.1 and there are no known issues with its functioning. Please make sure to use the current theme version and don’t forget to update the plugins and clear the cache after the theme update.
In case the issue remains actual please submit us a request at http://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
error after error is a total annoyance your topic makes me curious to see so many bad comments I do not know if they can solve the current errors sent
Hello, thanks for contacting!
Current theme version 1.2.0 is completely compatible with the newest WordPress and the latest plugins versions and should function correctly, and we make sure the theme installs well and does not raise any errors. We are sorry to hear that you have faced with such issues during the theme setup, could you please specify what problems you have experienced while working with the theme? They could be caused by the outdated theme version or be local, and we haven’t had a possibility to assist you as we haven’t received any comments or requests from your current user account, there is a need to investigate those errors from your end. We’re eager to help you get the best experience using the theme, just please describe the issues you faced, and our support team can always be reached at https://cmsmasters.net/support
Thank you!
Loaded this on a site and tried to build it about a year ago, but found it to be very clunky, and ended up deleting the site and never used it. Trying now again on a new site and now the fonts do not change on the theme settings. Second time I am trying this theme, second time I am disappointed.
Hello, thank you for contacting!
We’re upset to hear such feedback, the theme is successfully used by more than 400 of our customers and there are no known issues with its functioning. Most of the users report the theme has great flexibility, and in any case it is recommended to contact our support because lots of issues turn out to be local and can be solved easily.
We’re eager to help you get the best experience using the theme – please submit us a request at http://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will investigate the problem you have.
Thank you.
no, couldn’t be bothered, as I said, I have tried to load it onto 2 different sites and each time I have removed it and bought a different theme. I will be requesting a refund.
Hello again!
Based on Envato refunds policy refunds can only be provided when a theme has a critical malfunctioning that cannot be fixed. The theme is successfully used by many people and there are no known issues with its functioning. Besides it was tested by Envato reviewers and is proven to work well without raising any issues.
We didn’t receive support requests from you and didn’t have a possibility to investigate the problem. Please contact our support about the issues you have faced before applying for a refund and we will take care of your case. This is a basic recommendation from Envato too.
We welcome you to contact our support team at http://cmsmasters.net/support/ and we’ll gladly help you.
It has a critical malfunction – IT DOES NOT WORK PROPERLY – there is no proof that it is working on 100s of other sites – if you will not assist, I will contact Envato directly to deal with this, I am not going to have a back and forth with you. I have tried it on 2 different sites and both times I have scrapped it and bought a different theme
Hello!
Questions concerning refunds are not processed through the comments section. You can file a request regarding refund using the link provided previously. Here is the link once again https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-#what-should-i-do
Please look through the Envato Refunds Policy before applying for a refund.
Thank you.
oh that was done long ago – this was just informing you that it was happening
im trying to find the CMSMasters Mega Menu plug in as recommended in the theme documentation is it a problem for site functionality that this plug in no longer exist?
Hi, thanks for contacting!
Mega Menu plugin comes right in the theme folder you have downloaded from ThemeForest.
It should be automatically uploaded together with the theme, yet you can extract it from the theme folder and install it manually if you wish. Just please open your theme folder and proceed: \handmade-shop\handmade-shop\theme-vars\plugins\
Should you need any assistance with plugin’s activation please contact our support team at https://cmsmasters.net/support/
Thank you!
hello I contacted support and made a ticket but did not receive an answer
Hello, thank you for contacting!
Based on our support policy we never leave tickets unanswered for more than 48 hours. The only request # 65754 that we received from you was answered on Wednesday, please check your Spam folder.
Below we duplicate the answer. 1. You can change the Heading background color in the Theme Settings > General > Content tab: https://www.screencast.com/t/AydII7EsqtZr
2. You can turn off comments while editing a post:
https://www.screencast.com/t/NFLMPefTTnG
https://www.screencast.com/t/wil81g1qqdQ
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Thanks a lot great support
You are always welcome!:)
Hi! Is there any way to change main blog page layout? I’m using Wp Bakery but the modify doesn’t affects the layout that remains the same 
Hello, thank you for contacting!
You can set the Blog layout using the Blog shortcode provided by CMSMasters Content Composer plugin that comes with the theme and should be used for content adding/editing https://www.screencast.com/t/RNj779l6Cr
We should note that we didn’t test WpBakery plugin functioning with the theme and thus can’t guarantee its compatibility, appreciate your understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Solved, thanks!
You are always welcome!:)
Hello and thank you so much for your support and help.
Working with your theme a couple of days and I love it so much each and every day.
Really good work and friendly support.
Thank you a lot again!!
Borislav Arapchev
Hello Borislav!
Thank you very much for your feedback!
We are pleased to know that you are satisfied with the theme and support. You are always welcome to contact our support team in case you have any questions concerning the theme functioning.
Is Wistia supported please?
Hello, thank you for contacting!
We didn’t test Wistia functioning with the theme and thus can’t guarantee its compatibility, appreciate your understanding.
Should you have other questions please contact our support team at https://cmsmasters.net/support/
Thank you.
Hello! I have opened a ticket but I have not received a reply.
the tab/tour section don show properly like demo, not show add to card buttons
review tab not show. and Your theme (Handmade Shop) contains outdated copies of some WooCommerce template files.
Hello, thank you for contacting!
Your ticket #59897 is answered – check please.
Speaking about WooCommerce system status – these notes aren’t critical and can’t influence the theme functioning so you shouldn’t worry about them. The needed fix will be included at the next theme update, appreciate your patience.
Should you have other questions please contact our support team at https://cmsmasters.net/support/
Thank you.
I’m using an image element within the page builder but the image size is coming out 300×300 square when I want to select the full image. I don’t see any option for picking the image size? Could you help Thanks
Hello, thank you for contacting!
When an image is added you can set desired size here: https://www.screencast.com/t/rGUolOZ6BNS
Please note that personal assistance is provided via tickets system – please feel free to contact our support team at https://cmsmasters.net/support/ in case you have other questions.
Thank you.
I find the colour schemes on this theme incredibly hard to navigation there’s no indication at all where WooCommerce gets its colours from. Could you tell me where the banding in the cart, and checkout pages gets the colours from?
Hello!
Theme settings > Colors > Default color scheme is used for WooCommerce.
As mentioned previously personal assistance is provided via tickets system – please contact our support team at https://cmsmasters.net/support/ if you have further questions.
Thank you.
Good day,
I bough this site a while ago and am installing it today. The GDPR Cookie Consent Plugin is not loading, what do I do about this?
Hello, thank you for contacting!
The problem you have isn’t theme-related – plugin’s author said that the issue is temporary and will be fixed soon.
https://wordpress.org/support/topic/plugin-removed-from-wordpress-5/
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you!
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Thank you
Thank you
Thank you
You are welcome!:)
is there a way using css to make the logo larger on mobile? Looks perfect on desktop but it gets too small on phones. Thanks!
Hello, thank you for contacting!
Please note that it is recommended that Retina Logo image that is used on mobile should be twice bigger then the Logo image itself. Please use images of proper dimensions to make mobile logo display correctly. https://www.screencast.com/t/o9T9DBEG9
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you!
the top sticky menu when scrolling down page. Is there a setting to change opacity or color?
Hi, thank you for contacting!
Sure, you can implement needed changes via theme settings.
Please contact our support team at http://cmsmasters.net/support/ in case you have further questions.
Thank you!
this pops up in top of site when viewing demo:
Deprecated: Function create_function() is deprecated in /var/www/cmsmasters.net/sites/handmade-shop/wp-content/plugins/yith-woocommerce-wishlist-premium/includes/class.yith-wcwl-init.php on line 241
will this be an issue if I purchase theme?
Hello, thanks for contacting!
There are no known issues with the theme functioning so you shouldn’t worry about it. Thank you for pointing at the note -pleased to inform that the displaying is fixed at the moment.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you!
WooCommerce is now on version 3.7.x and I am getting a message “Your theme (Handmade Shop) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.” When will an update be pushed out to resolve this?
Hello, thank you for contacting!
Speaking about WooCommerce system status – these notes aren’t critical and can’t influence the theme functioning so you shouldn’t worry about them. The needed fix will be included at the next theme update, appreciate your patience.
Should you have further questions please contact our support team at http://cmsmasters.net/support
Thank you!
I’ve just moved my very small Handmade site to a new host and the site is not working at all. The host’s support have been great and managed to get some of the files working with the twentynineteen default theme, but say that the Handmade theme itself has some sort of problem. They checked it out with the plugins disabled and enabled, with no difference.I’m working with a child theme. Can anyone help please?
Hello, thank you for contacting!
There are no known issues with the theme functioning and most likely the problem you have is caused by the fact that you moved to another domain incorrectly (as fine as I understand the theme functioned properly before the migration). There is not much we can advise in such a situation as the site migration is beyond our support policy, appreciate your understanding.
We can recommend you to use this tool for the purpose – hope it will be helpful: https://interconnectit.com/products/search-and-replace-for-wordpress-databases/
Please note that personal assistance is provided via tickets system. Should you have further questions please contact our support team at http://cmsmasters.net/support
Thank you!
