transparentideas

transparentideas supports this item

Supported

This author's response time can be up to 2 business days.

1395 comments found.

Hi i try to download the sample data but the Dropbox URL you provided it is not working. Please let me know how to overcome this. Thanks in advance

Hi!

Responding to you in the chat!

My problem is resolved through the chat service. Thanks a lot for your response.

Hi i try to download the sample data but the Dropbox URL you provided it is not working. Please let me know how to overcome this.

Hi!

Please create a ticket at https://themeszone.frehsdesk.com , we’ll help

Hi, I would like to customize my header on the left using “Header Customize -> Header Customize Left” with a Custom Text but it doesn’t show anything. I already have a Logo on the left side of the header and I want to put a text underneath the logo. How can I achieve this? Thank you!

Hi!

Please create a ticket at https://themeszone.frehsdesk.com on this matter

Is RTL supported by this theme?

Hi!

This theme has limited RTL support.

mrterje

mrterje Purchased

any update on the link in the documentation that not work ? (click this link to download the uploads folder)

Hi!

Yes, we are working on the new docs now. You don’t need that link anymore. Now sample data is to be installed at Appearance -> Import Demo Data section of your WordPress dashboard.

mrterje

mrterje Purchased

Error: Internal Server Error (500)

Maybe your system does not match system requirements. You can create a ticket at https://themeszone.freshdesk.com – we’ll take a closer look.

When I click on the Vendor carousel “visit shop” it says 404 error. How can I fix this. It happened after the most recent update I did today.

Hi!

Please create a ticket at https://themeszone.freshdesk.com – we’ll take a look

This comment is currently being reviewed.

Pre-purchase information:

Awesome theme, i want to buy it asap. Still i have some small questions and i hope you can help me in this matter:

1. It is posible for removing the fade-in effect on the products when scrolling down? 2. Also to remove *Vendor Dashboard, so it can remain just one owner for the entire shop? 3. On mobile: it is a way through that we can costumize “Catagories” left side-bar to put it on in the top of the side, under “Menu” section?

Thank you in advance, and best regards!

That sounds wonderful! Thank you for your immediate response. The information was very useful for me. I am buying the theme right now. I will came in the next day’s with a review also. Regards!

Thank you!

Item brought! Thank you

can the theme be good for only one vendor, not using more than one. need to know this before purchasing. thanks. Amit.

Hi!

Thank you for taking interest in our theme!

Yes, you can use this theme for a regular online store, with no other vendors than the site owner.

maxiezzi

maxiezzi Purchased

I can update to wordpress 4.9 ? Thanks

Hi!

Yes, we found no problems running the latest version of Handy with WP 4.9

Lelka

Lelka Purchased

Hi,

Do you have an idea of when I will be compatible with Woocommerce 3.1.x and Wordpress 4.9.x?

Thanks

Hi!

Please update your theme to the latest version, which currently is 5.0.7 – it will provide compatibility with latest WordPress and WooCommerce versions.

Hello again, a very fast question: what are the ideal dimensions for product images? Thank you!

Hi!

There isn’t really an ideal dimension. You just need to make sure each image looks good in every variant of its use. But I know you want a number. Well, you can use 1000 pixel x 1000 pixel product images, for example.

Hi can you build similar theme for wc marketplace?

StephenHarms

StephenHarms Author Team

Hi!

Thank you for this advice!

Forget to say. Shop filter please also allow filter by text input. How long do you think can release new theme for wc-marketplace. I would consider time for waiting
Please do not make this theme with multiple vendor plugin. I’m looking for proffesional theme for only wc marketplace, support light weigh plugin.

StephenHarms

StephenHarms Author Team

Hi!

We will consider your suggestions. If we decide to make such theme, it would probably be released in a year or two. But to create a theme we need to make sure that enough people would want to buy it first.

troyboy01

troyboy01 Purchased

Hey there Stephen, we took our site down as it completely crashed when changing over to WPBakery Page Builder 5.4.

What is the quickest way to get up and running again mate before we have to start refunding?

Cheers

troyboy01

troyboy01 Purchased

is there nothing we can upload with the correct page builder? economysaver.com.au

StephenHarms

StephenHarms Author Team

Hi!

We weren’t able to observe any problem with the latest Visual Composer versions and our theme. But there are always chances that something may go wrong during an update. That is why it is always important to have sufficient backups at all times.

In your case the problem is most likely related to incompatibility between, for example, your theme version and the plugin, or, maybe, your content was originally created in a different page builder. I need to have more info to be able to tell exactly what happened and what can be done to help given that you do not have sufficient backups to restore your site to the state it was in before the update.

Please create a ticket at https://themeszone.freshdesk.com – I’ll take a look at your problem!

Hi, could you please update package including latest WPBakery Page Builder? I have your latest version and it includes version 5.1.1 (which is outdated and is not allowing me to edit trough frontend) Currently, WPBakery Page Builder is on 5.4.5 with a lot of improvements. Thanks

StephenHarms

StephenHarms Author Team

Hi!

We are going to update it in the theme package soon. You can create a ticket at https://themeszone.freshdesk.com to get the latest plugin version asap.

by
by
by
by
by
by