We are really sorry that you are feeling this way, and we totally support your right to share your negative thoughts about our work with others.
However, I can't fully agree with your review and feel that I need to comment your review.
You purchased the theme more than a year ago. Since that time you created at least 11 support tickets, to which we did our best to respond as soon as possible and did our best to help you resolve reported issues. That is why I can't agree with your statement that our support is useless and that we respond with canned responses which don't address the problem. This is simply not true.
It looks like you were satisfied with our theme and support all this time. I understand that you were very unhappy with your ticket getting closed all the time today. Your ticket was being closed automatically by our system. Our users cannot reopen their old tickets once they were closed (tickets get closed automatically after 2 weeks of inactivity). In this case, it is recommended to open a new ticket instead of trying to bump the old one.
We had to implement this measure to prevent customers from writing to their old tickets since that increased ticket resolution time and such bumped tickets are more likely to get lost. Anyway, we saw you were trying to bump the old ticket and responded to it as soon as we saw it.
Also, as Josh mentioned in the ticket, we were providing you with customer support even though it expired in Spring 2017. We value our clients and do our best to walk an extra mile for them. We provided personal assistance with your problems and supposed theme bugs and did our best to provide you with immediate solutions. You can read more about our support policy here: https://themeforest.net/page/item_support_policy
Because of this, I think that our support is quite useful; we do not respond with canned responses only (but we do have some of them and use them from time to time), and, of course, we do address problems people raise in their tickets. The theme does have some minor bugs (all software products do have small bugs), but we do our best to fix them as soon as possible and provide our clients with immediate fixes.
Usually, we collect information about small bugs and problems, create fast fixes, and release a theme update every 2-3 months. Unless it's something huge that must be fixed immediately - then we release an update in a matter of days and hours.
So, once again, I can't agree with your review, but I do appreciate you sharing your thoughts with us.