You WILL NOT find a better support team on themeforest like these developers. They have consitently helped beyond the call of duty in a timely, proffesional and friendly manner. A HUGE congratulations must be awarded to the team!!
Thank you for such a great review, and thank you for choosing our theme! We are doing our best to be as helpful as possible.
Very hard to customize. Need to spend a lot of time in this one. Had to purchase another theme due to time.
All theme functionality is developed according to Envato standards and requires experience in php coding,but you can always contact us by creating ticket at https://themeszone.freshdesk.com and our tech guys will guide you.Feel free to form detailed request in our support system.
They released a new version of the topic, which does not support updates to woocommerce. Support refuses to help. This is strange. And you can do it all the time: release a new topic and demand money. Thus, you are forced to again buy a product for which you have already paid. It's not fair.
Installation services, backups of your site and updating themes for users is out of the scope of our support. Plus your support license has expired anyway, which means there is no obligation for us to provide support for you.
You have all the instructions to do the update yourself:
You can also hire us or a third party specialist to perform this update on a paid basis.
It's a great template with lots of nice touches (e.g. sale icon, new products etc.) and is very customizable. Support (Stephen only?) is very helpful and knowledgeable - although a bit overworked (perhaps :) and can take time to reply.
There have been some minor bugs, so if purchasing for the first time I recommend getting the test data working perfectly before you customize / load you own data, just so you know it's the template and not you.
The only slight annoyance is some of the documentation is a little out of date e.g. web change log still only lists update 5.0.1 as of 17-July (and I am running 5.0.3) and I suspect 5.0.4 is out (and might fix minor issues with WP 4.8 / WC 3.1.1 but not documented ... yet). You sometimes have to search there are some good documents on how to fix minor issues, but these should be clearly highlighted in support documents (which could do with an update).
Overall an excellent template that allowed a total web novice to get a good looking e-commerce website up and running in a weekend.
Thank you for such a detailed and positive review, and thank you for choosing our theme! We know there are documentation issues and are working on fixing them now.
Great theme and support! I had no experience in working with WP previously, however I've managed my shop to look exactly as I wanted - all by myself. Of course, there is a couple of minor issues here and there - but, hey, all themes have some! Handy support team is very helpful and professional. Stephen, you are the best! Many thanks for your excellent job! I highly recommend this theme - simple to work with yet very powerful :)
Thank you so much for your kind words!
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