Good Support, nice work
Author response
Thank you!
I love it!
Author response
Thank you!
Excellent and fast customer support for this beautiful theme. Easy to customize and design marketplace theme.
Author response
Thank you!
Great technical support.
They help me to fix a big problem in the web because a incompatibility between two plugins.
Regards¡.
Author response
Thank you, we appreciate your feedback!
Exccelent!
Author response
Thank you!
good
Author response
Thanks!
Very fast and great designed theme.
Author response
Thank you!
Wonderful theme and awesome customer support! Thank you!
Author response
Thank you very much for your feedback!
I really appreciate the customer support provided is very reasonable and consistent. The theme author is reliable.
Author response
Thank you!
Great theme with million of options. In case of any questions regarding the functionality the support team react really quickly and provide the hint to be implemented or make the necessary adjustments directly in the installed theme. I wish to have the same level of support from different authors !
Author response
Thank you!
by Veur 5 months ago
Great design and functionality. Note: I ended up switching my project to Shopify and bought the Shopify version of Handy. I requested a refund for the WooCommerce version, however, I was unaware Handy is managed by two different theme authors, therefore, I can understand why my refund request was declined.
Author response
Thank you for understanding!
Just terrible - to be avoided at all costs. The support is basically useless. They reply with canned responses that don't address the problem. They close tickets before they are resolved. The code is buggy, and they are slow to release updates.
Author response
Hi!
We are really sorry that you are feeling this way, and we totally support your right to share your negative thoughts about our work with others.
However, I can't fully agree with your review and feel that I need to comment your review.
You purchased the theme more than a year ago. Since that time you created at least 11 support tickets, to which we did our best to respond as soon as possible and did our best to help you resolve reported issues. That is why I can't agree with your statement that our support is useless and that we respond with canned responses which don't address the problem. This is simply not true.
It looks like you were satisfied with our theme and support all this time. I understand that you were very unhappy with your ticket getting closed all the time today. Your ticket was being closed automatically by our system. Our users cannot reopen their old tickets once they were closed (tickets get closed automatically after 2 weeks of inactivity). In this case, it is recommended to open a new ticket instead of trying to bump the old one.
We had to implement this measure to prevent customers from writing to their old tickets since that increased ticket resolution time and such bumped tickets are more likely to get lost. Anyway, we saw you were trying to bump the old ticket and responded to it as soon as we saw it.
Also, as Josh mentioned in the ticket, we were providing you with customer support even though it expired in Spring 2017. We value our clients and do our best to walk an extra mile for them. We provided personal assistance with your problems and supposed theme bugs and did our best to provide you with immediate solutions. You can read more about our support policy here: https://themeforest.net/page/item_support_policy
Because of this, I think that our support is quite useful; we do not respond with canned responses only (but we do have some of them and use them from time to time), and, of course, we do address problems people raise in their tickets. The theme does have some minor bugs (all software products do have small bugs), but we do our best to fix them as soon as possible and provide our clients with immediate fixes.
Usually, we collect information about small bugs and problems, create fast fixes, and release a theme update every 2-3 months. Unless it's something huge that must be fixed immediately - then we release an update in a matter of days and hours.
So, once again, I can't agree with your review, but I do appreciate you sharing your thoughts with us.
Thanks You! Happy New Year!
Author response
Thank you for choosing our theme, and we wish you a Happy New Year to you too!
by jdsa 6 months ago
Unbelievabe help and support. Immediate response and explanation of why and how my site wasn't working. Couldn't ask for better.
Author response
Thank you very much for your review!
This theme is a gorgeous theme that does so much! However, the kindness of the customer service goes way beyond any customer service I have seen. This is the best customer service I have ever gotten. They have a site with FAQ that is amazing, online chat that is so very kind and knowledgeable. They are just amazing. You get an amazing theme, and amazing customer service how could you seriously go wrong? you can't.
Author response
Thank you for your kind words!
We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.
