258 Reviews

for Customer Support

The theme and the customer support provided by Stephen Harms are exceptional. 5 Stars for the theme and 10 Stars for Customer Support

transparentideas

Author response

Thank you very much! We appreciate your kind words!

for Design Quality

Awesome design. Easy use cases. Fast and efficient help desk response to help you sort things out in less than 3 minutes!

transparentideas

Author response

Thanks a lot for such a positive review!

for Documentation Quality

Documentation doesn't match the theme options. Many of the previous options such as fonts & color are now gone or missing. Impossible to set up without proper documentation.

transparentideas

Author response

Hi!

Sorry for the inconvenience, we are currently working on new docs. Please create a ticket at https://themeszone.freshdesk.com for help and instructions

for Customer Support

I got some problems with the theme, but the support was very quick and it was possible for them to help me.... Very good theme to work with

transparentideas

Author response

Thank you very much!

for Other

5 stars for the quality of the support.

transparentideas

Author response

Thank you!

for Customer Support

I am Waiting for a soloution, but still waiting

transparentideas

Author response

Hi!

Theme update is going to be out within several days

for Customer Support

Excellent help in a timely manner!

transparentideas

Author response

Thank you!

for Customer Support

They are the best!!!

transparentideas

Author response

Thank you for your kind words, we are trying our best to be as helpful as we can!

for Customer Support

You WILL NOT find a better support team on themeforest like these developers. They have consitently helped beyond the call of duty in a timely, proffesional and friendly manner. A HUGE congratulations must be awarded to the team!!

transparentideas

Author response

Thank you for such a great review, and thank you for choosing our theme! We are doing our best to be as helpful as possible.

for Customizability

Very hard to customize. Need to spend a lot of time in this one. Had to purchase another theme due to time.

transparentideas

Author response

Hi

All theme functionality is developed according to Envato standards and requires experience in php coding,but you can always contact us by creating ticket at https://themeszone.freshdesk.com and our tech guys will guide you.Feel free to form detailed request in our support system.

for Customer Support

5 stars for the quality of the support.
I had few open points and the support help me on every points very fast.
Thank you

transparentideas

Author response

We do all the best for our customers.So appreciated.

for Bugs

They released a new version of the topic, which does not support updates to woocommerce. Support refuses to help. This is strange. And you can do it all the time: release a new topic and demand money. Thus, you are forced to again buy a product for which you have already paid. It's not fair.

transparentideas

Author response

Hi!

Installation services, backups of your site and updating themes for users is out of the scope of our support. Plus your support license has expired anyway, which means there is no obligation for us to provide support for you.

You have all the instructions to do the update yourself:
https://themes.zone/2017/04/25/handy-v-5-0-higher-important-update-information/
https://themes.zone/2017/05/08/issues-may-encounter-using-handy-v-5-0-fix/

You can also hire us or a third party specialist to perform this update on a paid basis.

for Flexibility

It's a great template with lots of nice touches (e.g. sale icon, new products etc.) and is very customizable. Support (Stephen only?) is very helpful and knowledgeable - although a bit overworked (perhaps :) and can take time to reply.

There have been some minor bugs, so if purchasing for the first time I recommend getting the test data working perfectly before you customize / load you own data, just so you know it's the template and not you.

The only slight annoyance is some of the documentation is a little out of date e.g. web change log still only lists update 5.0.1 as of 17-July (and I am running 5.0.3) and I suspect 5.0.4 is out (and might fix minor issues with WP 4.8 / WC 3.1.1 but not documented ... yet). You sometimes have to search there are some good documents on how to fix minor issues, but these should be clearly highlighted in support documents (which could do with an update).

Overall an excellent template that allowed a total web novice to get a good looking e-commerce website up and running in a weekend.

transparentideas

Author response

Thank you for such a detailed and positive review, and thank you for choosing our theme! We know there are documentation issues and are working on fixing them now.

for Design Quality

Love the template, makes my site look clean and professional. Support is so helpful and always ready to help.

transparentideas

Author response

Thank you!

for Customer Support

Very Great support !

transparentideas

Author response

Thanks!Glad that you find our support helpful:)

for Customer Support

I appreciate their effort to help my requirements. You can choose this theme piece of mind

transparentideas

Author response

Thank you!

for Customer Support

One of the best supported themes I have used.
Very quick and efficient responses.
Easy to use - a very valuable theme for anyones stock

transparentideas

Author response

Thank you very much!

for Customer Support

Great theme and support! I had no experience in working with WP previously, however I've managed my shop to look exactly as I wanted - all by myself. Of course, there is a couple of minor issues here and there - but, hey, all themes have some! Handy support team is very helpful and professional. Stephen, you are the best! Many thanks for your excellent job! I highly recommend this theme - simple to work with yet very powerful :)

transparentideas

Author response

Thank you so much for your kind words!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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