46 comments found.
Hey,
How i can change the breadcrumb i would like translate “home” by “Accueil” or delete the breadcrumb.
Thank u Julien
Hello, go to Settings -> Breadcrumb NavXT
Hello I am having trouble with the included Plugin NextGEN Gallery. The galleries do not appear on the blog single pages.
It’s like the theme is striping out images on the blog posts. They don’t appear even if I simply insert media into the blog posts.
Hello, please check support for related plugin. It looks like the issue described: https://wordpress.org/support/topic/gallery-not-showing-26/
Do you need Elementor Pro to headed the page theme’s headers?
Hello, the regular version is enough for the theme.
Thank you.
NONCE_SALT constant is missing
Hello, just purchased this theme. I am getting an error after installing:
NONCE_SALT constant is missing from the wp-config.php file. Make sure it is defined.
Hello, that’s comes not from the theme but from WordPress, please check this: https://wordpress.org/support/topic/warning-use-of-undefined-constant-nonce_salt-2/
Thank you! I was able to sort it out. For anyone else that may run into that go here: SALT GENERATOR paste that into the wp-config.php (make sure it’s in the right location) and you’re good to go.
this support autoupdate from dashboard or replace file ?
Hello, it has both ways to update.
why demo not installed show error
Hello, what’s the issue?
hello i had buy your theme from envato but now its not active why?
Hello, as I can see the theme was not bought for your account. You have to ask Envato support about this.
does it support arabic? RTL
Hello. The theme doesn’t have layouts for RTL but it supports translating to any language.
Hello,
I have a problem with the shopping cart button in the menu and the shopping cart widget in the store.
I have a product that is displayed while the real cart does not contain any, and I cannot remove it.
Here is the site in question: https://lesdouceriesdaurelie.com/products/
I’m going through this section because I’ve been waiting for two months for an answer from your support on an old problem, so I can’t create a new ticket.
The site should be officially launched soon, I need your feedback quickly.
Thank you for your feedback.
Wishing you a good day.
Sincerely
Here is the ticket number : #3073536
Hello, let me check.
All right, thank you for your quick feedback !
Could you please, in the next update, put a shopping cart icon directly in the missing space on the right on the mobile version, as well as create a sticky menu ? The theme is hardly usable on the mobile version..
Hello, we can add it in the next updates.
rtl support?
Hello. The theme doesn’t have layouts for RTL but it supports translating to any language.
Hi,
I am having an issue with the theme. Titles on the product page are not visible, I have updated to v1.97 and all other plugins are updated too. I tested by disabling all plugins and switching to 2022 theme. Title is visible but when I switch back to this theme while keeping all plugins disabled title is missing again.
Here is an example of product page missing title: https://wordpress-690304-2279900.cloudwaysapps.com/product/bee-pollen/
Thank you
Hello, can you please create a ticket there: https://peerduck.com/help
Hi,
Thnak you for your response.
I cant submit ticket as it says support expired. It is an issue with the theme and I need help.
Thank you
Hello, we can’t support on this with expired support, sorry. Before each update the theme was tested properly, you can see it on the demo site: https://hanio.peerduck.com everything looks good. I can only recommend use the previous version or check template of the page.
So it turns out product title and breadcrumbs are part of the header that theme comes with? Not sure why title would be part of the header as now I am forced to use theme header. I am using a different plugin to create my own header as I wanted more control over header but in doing so product title is gone. For your next update please consider separating title from header at least on product pages.
We can add this feature in the next updates. Thanks.
And another question.. Where can I add another social link in footer ?
nevermind found it – in MENU
Hi , I need an urgent support. I bought this theme on envato but now its deleted from there. Website is having some errors.
Hi, could you create a ticket there: https://peerduck.com/help you can add screenshots and links there too.
Thanks, but its asking I don’t know the purchase code. I know these things: Item Title: Hanio – Sweets & Pastry Shop WordPress Theme Item URL: https://elements.envato.com/hanio-sweets-pastry-shop-wordpress-theme-N2WR8Q2 Item ID: N2WR8Q2 Author Username: PeerduckThemes Licensee: Mohammed Ashraf Ali Registered Project Name: My Blog License Date: November 20th, 2021 Item License Code: RZABLHSDMP
This items isn’t available anymore on Elements.
what does that mean?
okay so we have purchased from there, ho do I get the support?
Exactly.
what?
Elements subscription doesn’t include support, you have to buy the theme on ThemeForest to have it and updates.
okay will do that.
Good!
I’ve got another problem. Main menu has a submenu. Even I put on original site url as a MAIN item, it cannot be redirected to proper page. If there is no submenu – everything is ok. It doesn’t matter if I do an own link for destination or I get an original page For example: ABOUT US (main menu item) – doesn’t link to shop page TEAM – submenu HISTORY – submenu ect.
Why?
Could you create a ticket there: https://peerduck.com/help you can add screenshots and links there too.
I’ve got a problem with translations. I use a Loco Translate and translate to Polish. Doesn’t work at all. Why?
Hello,
This is known issue. We will fix it today, so just will need to update the theme to the latest version v.1.97. Sorry for any inconvenience.
After update, use the file from here: hanio/languages/hanio.pot . It contains English strings.
Have a good day!
Works well! THX a lot for fixing and fast answer
Great!
however, something is wrong… I’ve got a strings, i.e. page 404, ehich has been translated via Loco. Nothing changes….
Let’s open a ticket there: https://peerduck.com/help
Hello. How to translate some phrases using plugin Loco Translete? TIA
Hello. Use the file from here: hanio/languages/hanio.pot . It contains English strings.
I already use hanio/languages/hanio.pot. I have two files (hanio-pl_PL.po, hanio-pl_PL.mo) in languages/loco/themes/. And It seems not to work.
Please open the ticket here: https://peerduck.com/help/ We have to check on it.
I’m waiting since Februar to solve my problem with translation … 
Hello, what’s your ticket number?
[Ticket #2976505]
Answered.
Hello. Can you update theme for woocommerce 6.1.0? TIA
Hello, yes, will do today.
Hello, thank you. Update is for woocommerce 6.1.0 or 6.1.1 too?
Hello, yes, 6.1.1 too, e.g. 6.1.0 and greater for minor versions.
It contains minor fix for “add to cart”template.
How to update the theme? Just copy new files?
Just install the new version as regular theme (without demo installation). Feel free to ask if it’s not clear!
Hi for some reason it takes daaaaaaaaays for support to reply.
04/Jan/22 seeked Reply: 10/Jan/22 (asking for my credentials to enter wp-admin)
Answered with my credentials on: Sunday/Monday in night. Still no reply and it is Wednesday midday passed.
I have problems with importing the website, I have let you know at 4 januari and the problem is still there.
Also the website design, is tooo big. It is way too big everything, it should be smaller. Fitting more on screen.
Hello, we are sorry that you are not satisfied with the theme. You can get a refund: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Now it is fixed!
Great!
Hello, does the theme support Arabic from right to left RTL
Hello. It doesn’t support layouts for RTL but it supports translating.
Has anyone tried to use the plugin “Loco Translate”? I try to translate some phrases of the page from English to Spanish and although it creates the language file hanio.pot does not change the language of the original template, can anyone help me?
