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700 comments found.

Hi, Pre-sales questions. How many menus does the theme support please? Ideally want a main menu and another menu area above it, maybe go along side social icons.


I guess yes, it’s flexible enough. Do you have a mockup/draft ? Has somebody created a new design for you?

Hi, I have a mockup, where can I send it to? Thanks

Hello, please feel free to send it to support [at]

Hi, when is planned the WooCommerce 2.6 support ?

Hm, I’ve just made some tests and it appears to be working fine.

Super, thanks !

You’re welcome. Have a nice day!


stefriz Purchased

how do i limit the number of words or characters in the excerpt of a post please?

Hello, did you try to use excerpt field here: ? The excerpt will be fully published and there’s not way to limit the number of words. However you can use a post content instead of the excerpt and divide it with “more” tag.

Please check your email. I’m under an emergency with your theme. Thanks

Hello Carlos, we’ve replied to it. We cannot access your admin panel. Do you have a backup of your database?

Hi guys!

I’m quite lost at the moment. I try to edit content on the page I manage and I can’t access any of it! WP works just fine, but I get the following error each time I go to pages, theme etc.

Fatal error: Uncaught Error: Function name must be a string in /var/www/DOMAIN/public_html/wp-content/themes/happykids/core/generators/option_gen.php:137 Stack trace: #0 /var/www/DOMAIN/public_html/wp-content/themes/happykids/core/generators/option_gen.php(91): optionGenerator->renderOption(Array) #1 /var/www/DOMAIN/public_html/wp-content/themes/happykids/core/generators/option_gen.php(17): optionGenerator->render() #2 /var/www/DOMAIN/public_html/wp-content/themes/happykids/core/admin/admin.php(69): optionGenerator->optionGenerator(‘general’, Array) #3 /var/www/DOMAIN/public_html/wp-includes/plugin.php(525): Theme_admin->load_cws_main_page(’’) #4 /var/www/DOMAIN/public_html/wp-admin/admin.php(236): do_action(‘toplevel_page_t…’) #5 {main} thrown in /var/www/DOMAIN/public_html/wp-content/themes/happykids/core/generators/option_gen.php on line 137

There’s no problem with viewing the page though. The current theme version is 3.2.0. Maybe this old version is the one messing things up? (Since there’s no easy noob friendly “update now” button, my insecure self has been a bit hesitant in trying out a manual update ;) )

I really hope someone can help me! I’m so confused!

got it. The update is done. Issue resolved as well. Please check your site and let me know.

Oh the joy! It looks like it’s back to normal! :D Thank you SO so much! I’d send you cake, but I doubt the condition it’ll be in when it arrives… ;) I’ll have to settle for complimenting you on your stellar support and costumer service! Absolutely amazing!

I’ve added the purchase code to WordPress, so hopefully this won’t happen again! Lesson learned!

Again, thank you! Have a glorious Tuesday, smart people! :D

Thank you, Louise, for your beautiful feedback :) We’ve happy to help! Thanks and have a great day too :)

Hi guys! Apparently there is an error in the update to 3.3.8: The update seems to be done, but the notification of the continued warning that there is a pending update. Any ideas? Thanks

Ok, thank you. Fixed. Please check it and let me know.

Hello, All ok. Excellent theme and great support. Thank you very much again. a greeting

You’re welcome! Have a nice day!

Hello. I’ve purchased the theme. I just tried to install the demo but I get this errror:

Import WordPress Downloading demo content Demo package is not available!

Sorry, there has been an error. The file does not exist, please try again.

Also I’ve tried to use my code for the Slider Revolution but it’s not working. Can u please help me?

Best regards.

Hello and thanks for choosing our products. Sure we’ll help. Please send us your WP url, login and password so that we could help.

i install the happy kids theme and i can’t do anything always i try do something the Wordpress start the login page please what i can do to fix it

is the theam RTL language support ??

Yes it is. Thanks for your interest.

How can I print images from the gallery? Since no printer icon is to print single images.

Hello and thanks for choosing our products. Unfortunately printing is not supported by our theme, however you can use a third party plugin which has this kind of option.

I am trying to make changes using the child theme, but when I put the files there they have no effect. Please can you advise? Thank you.

Hello Jen, thanks for choosing our products. Can you share your WP url, login and password so that I could check this for you?

Thanks for getting back to me. Is there an email I can send this information to privately? I’m also having trouble with the ‘Send’ button not working on a contact form. Thanks

Just seen your email. Will reply to that now, thanks!

Hi! The plugin qTranslate-X does not work anymore with CWS Builder. If I change the content of one language, the content of the other language becomes the same as the first one. I have updated the theme to 3.3.9 The version of CWS Builder is 1.2.2 The version of qTranslate-X is Hope there is a solution. Thanks!

Hello, there were no major updates applied to v.1.2.2 so it should not have affected the qTranslate’s compatibility. Please send us your wp url, login and password so that we could help you sort this issue.


sflwa Purchased

Whenever I upload an image the theme is setting the small medium large sizes (and upsizing) smaller images – this is causing issues with thumbnails and other sizes – how do I shut this off?

Ok, here’s a workaround here: Just comment out the mentioned line of code in your resizer.php file. Should be fine. We’ll add this to our next theme update. Thanks for bringing this issue to our attention.


sflwa Purchased

thank you commenting that line out did resolve the issue

ok great. Have a nice day!

Hi. I want to know if the recent version of template work without errors in WP4.6. Thanks.

Hello, yes it works. It fully supports this WP version. Buy with confidence. If you ever face any issues, we’ll be here to help.

Hi, When a payment is failed in woocommerce, the customer is redirect to the “succes” page. How can i redirect a customer to the “payment failed” page when payment is failed?

Hello, WooCommerce does not have a failed transaction landing page, so you cannot redirect your customers to it. However gateways can add their own error messages if a payment is rejected.

How do I apply the latest update?

Hello, please insert your Item Purchase Code into the respective field here: and you’ll get the automatic updates enabled.

Really great support and very helpful. Great author.

Thank you very much for your feedback. We’re glad to hear it :)


hkir Purchased

I bought, installed, updated(3.3.9), to Happy Kids – Children WordPress Theme and demo content. I am verifying w3c validator both CSS3 and HTML5.. Oh my GOD… 79 errors HTML and 114 errors CSS. I am waiting for your correction of these errors … I am looking forward to you are fixing these mistakes …(and Slider revolution – Navigation Editor is frozing IE Browser- 11.0.9600.18500 ) etc.. etc.. so much problem…

Hello, thanks for writing in. Sure, we’ll carefully check all the issues and will generate a fix soon.

Thanks for bringing this issue to our attention.


The wpml lang selector is changed, you need to update CSS ;)

Kind regards, Alco

Hello Alco, thanks for bringing this to our attention. We’ll check it and will update soon.

Hi, i have this error on the search page: “Warning: mb_stripos() [function.mb-stripos]: Offset not contained in string in /home/tribest/public_html/ on line 117”. How to fix it?

Hello and thanks for writing in. Please send us your wp url, login and password so that we could help you sort this.


3best Purchased

Where can i send this details?

Hello, please send the details to support [at]