807 comments found.
Just wanted to drop a note of appreciation here. Thank you for all the phenomenal support! You guys truly stand out. I’m super thrilled to be using your theme and genuinely couldn’t ask for a better experience. Keep up the amazing work!
Thank you for the beautiful feedback!
Events Calendar Pro featured image does not work!
Hello and thanks for asking. Please contact support, they will help.
Hey, would this theme be suitable for a blog for children?
Hello and thanks for asking. Yes, sure, why not?
Hello, please check your email. The same question has been replied.
Hi, just to see if you have an update on my query? “When i click the send button, it brings up a box beneath which contains text i.e. ‘Validation errors occurred. Please confirm the fields and submit it again.’
For some reason, this text is being displayed in white (i can only see it if i highlight it) and i can not find where i can change the colour of this text.”
I sent my WP login details through to you as requested last week.
Hello and thanks for bringing this to our attention. We’ll remind support team about request, they might have missed your email due to spam filter. Let me know if you don’t have a response within two hours.
Hi,
When i add the widget “coverflow carousel” to my website in elementor, it comes with a blue tick and i cant remove it.
here a link https://www.loom.com/share/f360c4dd16924eb3bde77cfb92ecd0e7
Thanks
Hello and thanks for asking. Your support email has been replied.
Thank you for releasing a small update! thought you forgot about us 
You’re welcome! We don’t forget about our customers.
I have problem with menus after upgrading wordpress to v6.0. Menu on top dissapeared and I got error as: “Please assign the main menu: Appearance -> Menus -> Manage Locations”. How to fix menu missing in wordpress 6? Thank you for quick response.
Hello and thanks for asking. Please contact support and you’ll get helped.
Hello, what’s the recommended php version 7.4, 8.0 8.1 ?
Hello, thanks for your question. You may use any you wish. The better one is the latest version.
Hello sir, what happens to a web site that was compiled on CWSBuilder, after updating the theme to 4.0, which only supports the Elementor? Is it resolved or will the page need to be redesigned manually after update?
Hello. You better to ask support team. it can be issues before update.
Thank you sir, but can you please send an answer here? Imho this is important information for all existing customers. 
Ok, the latest theme version support Elementor, this means the update won’t break your current website, but will add the ability to use Elementor while creating new pages. Old pages, which were created with CWS Builder, should be edited with CWS Builder till they’re completely rebuilt with Elementor. That’s how it works.
hello there, i have created a page and set it to portfolio – full width. can i have the portfolio items in random order and not in ascending by date?
Hello. Random no option. asc/desc. You can ask support team, may be plugin or something find the solution
Hi, I love the theme, but i’m having an issue with adding an image to a page that has a link to a pdf. When I click on the image, it shows an error: “Image cannot be loaded. Make sure the path is correct and image exist.”
I have set the Image CSS Class to url…but I still have the same error. Using theme version 3.5.2.
I would appreciate the help.
A test page is: https://www.stchadsprimaryschool.co.uk/test1/
Hello, why you are using old version?
Purchasers of this theme should be aware that in order to function it requires multiple plugins – some of which at least require accounts. Some of which are free basic versions with paid for upgrades.
After upgrade to version 4.0.0 the menu disappears and in its place a red message ” Please assign the main menu: Appearance -> Menus -> Manage Locations” – which I do – but the message remains and no menu. https://drive.google.com/file/d/1pJXqu0JoAKX3uyuwZS5n0m6iTwzDnkVv/view?usp=sharing
Hello and thanks for asking. Please update all bundled plugins, make sure you’ve updated happykids-essentials, and make sure the menu is assigned here: https://prnt.sc/1y8z9jg
What would be the best way to update from V3.5.3 to v4? Since it is a major update is this possible or do I have to start fresh and rebuild my site?
Hello and thanks for asking. You may choose any method you like. Your old content will remain untouched if you decide to update your current theme. The only thing you should keep in mind is to update all bundled plugins. So, you old content will have to be edited with CWS Builder, while the new one may be easily created with Elementor. Later you may consider rebuilding all your older content with Elementor as well. Hope this helps.
Thanks. So I deactivated and deleted the theme and then installed v4. Everything went ok but the upgrade disable the CWS builder plugin so I was seeing some CWS code on the site. Once I enabled CWS builder, everything looked good. Thanks
Yes, that’s correct. CWS Builder should be active if you’re still using content built with its help.
I’ve chosen font Salsa for the Menu – but it stubbornly stays on a browser default. No sign of the rule being applied to body #kids_main_nav as in the Preview – and indeed no sign of skin.php. What am I missing? http://billysworld.biz/
The font ‘Lobster Two’ (or whatever Custom font) has not been defined. Where should it be defined?
Ok. This one resolved – Chrome blocking the download of the font from Google
Hello, please contact support, they will help.
How do you add the clouds as in the Live Preview? If I use the upload Header Clouds option under Styling I just get one repeated row across the top of the page – not nicely scattered about as in the Live Preview. Thanks
Site: http://billysworld.biz/
Hello, please contact support, they will help.
OK. But I found the one you are using in the Preview and just used that. Hope this is ok. (Assume it is because you supply the clouds in the PSD).
Hi, is there any chance you are going to make a new theme update? Since august 2020 (last theme update) there have been many woocommerce updates.
You can contact support team. We prefer huge updates.
Hello! The site with your theme was created by another person. There is no connection with him. How do I update my theme?
Здравствуйте! Сайт с вашей темой делал другой человек. Связи с ним нет. Как мне обновить тему?
You need to have access to wp admin area with login/pass and purchase code.
I don’t have a purchase code. But we are ready to buy the theme again. Where to enter the purchase code? I don’t see a field for this.
Кода покупки у меня нет. Но мы готовы ещё раз купить тему. Куда вводить код покупки? Я не вижу для этого поля.
Theme options panel
There is no field for entering a purchase code http://joxi.ru/RmzBBNOTMZwxkm
Unfortunately I have the same issues as rbrandoni – suddenly editor and widgets are not working anymore and “happykids-essentials” is throwing a console error saying “Uncaught TypeError: $(...).live is not a function <anonymous> wp-content/plugins/happykids-essentials/admin/look/js/common_admin.js?ver=1.0:37”
While I don’t have support on this item anymore, I hope you can help anyway as this is clearly and issue with your Theme and not with anything I have done 
Instaling the Enable jQuery Migrate Helper Plugin helps but I’ve lost all of my widgets on the website (this was already the case BEFORE I installed the plugin – the widgets were all erased during the theme update. My customer is FURIOUS…
Hello, did you try to contact support regarding this issue?
