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What is the minimum version of PHP which is required? Thank you
Hi, the latest version of coarse. What is yours?
coarse is spelt ‘course’. And of course not the latest version. Your theme should support a reasonable range of PHP versions. Many people are on systems where they do not have the ability to always have the very latest version of PHP. (e.g. shared hosting). So there is definitely no ‘of course’ about it. However let’s try again – does your theme support PHP Version 7.3.19. In this version anyway there is a bug in /core/generators/metaboxes_gen.php lines c. 136 and 142. Trying to call a class method with a string as an array field like so: $this->$option [‘type’] ($option) throws a critical error. The fix is: $str = $this->$option [‘type’] ; $this->$str($option). This bug causes a blank screen and critical error when creating a new Page. There are other errors as well – in fact the settings page doesn’t load. Do you think a more recent version of PHP would fix it?
Hello, the theme supports php versions supported by WordPress. Please contact support regarding your issue.
I should add for clarity that the above error occurred with a very old version of the theme. (v.2). The theme author did offer to support it but an upgrade fixed the issue.
ok, great! Let me know if you have any further questions.
What is the current version of the theme?
You can scroll down the item and see change log. Theme works perfect.
No. Theme is buggy.
You think? More then 3000 customers don’t.
Can one use WPBakery Page Builder with your theme? is it compatible?
Hello and thanks for asking. Nope, it’s not supported, sorry.
My logo and benefits and headers images won’t appear… it only shows a square with a question mark in blue. How can I fix that?
Try one’s more to import demo. If this issue still persist – contact support team, we can help.
I imported the theme again. However, the problem is the same… the logo and benefits images appears when you first arrive on the site, but it glitches to an empty photo.
Contact please with support team.
I recently imported the full demo version and I can edit the colours and fonts with the handy options panel.
However, the CWSBuilder tab on the content editor does not work, instead defaulting to the Text tab. The Visual tab only shows a couple of things from the page, and not the whole contents. I can’t edit any of the pages without messing around with the coding.
I really want to update the site with my content and use the ‘drag and drop’ features that should have been included. I’ve tried editing in both Chrome and Firefox but the problem is the same.
Any help or suggestions welcome.
For more info, I have Version 1.2.5 of the CWS Builder, and I have WordPress version 5.5. I have tried deactivating and reactivating the plug-in but no luck.
Hello. Please send us support request via Email. Everything must be fine. Support team will help
Ok, will do. Thanks!
The support team helped me within 1 working day. Great theme, thanks!
Great! Let me know if you have any further questions.
I have had further issues – my Wordpress site now sends me daily ‘fatal’ error messages in regards to this theme. I have tried deactivating the happy Kid essentials plug-in and updating the theme, but nothing has worked so far. I have emailed support again.
Hello, your support email was replied. Please check it and let me know.
When using the one-step CWS Demo Importer to install demo content, I get an error message “class-license.php not found.” I have already installed and activated the theme, installed and activated the plugins. Please help!
Hello and thanks for asking. Please temporary deactivate Elements plugin and the issue will be gone. Let me know how it goes.
Good Afternoon, I had the same issue as “loricullen” when I deactivated the Elements plug in I get a warning that I need to enter purchase code in Theme Options, or install and activate Elements plug in. When I click on Theme Options it says I do not have access.
Hello and thanks for bringing this to our attention. Please contact support, they will help.
I will do so thank you.
Support helped me fix the issue very quickly! Thanks again!!!
Glad to help!
I upgraded to new version and now word press don’t work well. (editor en widget are unusable). Probably the problem is on happykids-essentials. When I rename it everything work well (but I lost my wok on website).
Hello. It will be nice to send us a letter to support team.
Unfortunately I have the same issues as rbrandoni – suddenly editor and widgets are not working anymore and “happykids-essentials” is throwing a console error saying “Uncaught TypeError: $(...).live is not a function
While I don’t have support on this item anymore, I hope you can help anyway as this is clearly and issue with your Theme and not with anything I have done
Instaling the Enable jQuery Migrate Helper Plugin helps but I’ve lost all of my widgets on the website (this was already the case BEFORE I installed the plugin – the widgets were all erased during the theme update. My customer is FURIOUS…
Hello, did you try to contact support regarding this issue?
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