Discussion on Harmonia - Creative Multi-Purpose WordPress Theme

Discussion on Harmonia - Creative Multi-Purpose WordPress Theme

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42 comments found.

I’ve managed to solve most issue with the exception of one….

There is a right hand side white margin that does not show on the default OnePage template.

See here: https://gravitas.digital/

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

I bought Harmonia template and trying to import the demo data for the onepage theme. It’s a mess. Instructions aren’t that clear and data is missing. Any thoughts??

https://gravitas.digital/

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

W3 Total Cache plugin causes issues on home page when using

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

I am unable to create a ticket

Hi,

Sorry, you need to have a license from Themeforest to get the support.

Please check user terms from Envato Elements: https://elements.envato.com/user-terms

Thanks.

Hi. I have the HARMONIA template installed on the canamatespacios.es website but I cannot update the template because it is not automatically updated in wl wordpress (I don’t know why) and who has access to the ENVATO user where the template is is the computer that cannot find it. I have the LICENSE CERTIFICATE but I don’t know how to do it to have the new update. Item ID: 16748141 Purchase Date: 2016-09-30 08:56:23 UTC I also have the Item Purchase Code (I do not provide it here for security)

Hi,

We’ll provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

I have downloaded the theme through my envato elements subscription, but theme installation fails because: style.css is missing. I have read documentation and looked for harmonia.zip file but this is not anywhere to be found on the download. Please help

Hi,

Sorry, you need to buy license from Themeforest to get support. We don’t supoprt customers whoes downloaded from Elements.

But with your issue, please follow this to upload theme: https://oceanthemes.ticksy.com/article/6348/

Ridiculous response, why did you make your theme available through envato elements if the theme files that you made available for download are incomplete?! This looks like a tactic to make people buy your license, a total waste of time and I will report you.

Hi,

Please read more Envato Elements support policy: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements

What’s not included with your item

Technical support

Items on Elements are not supported by the author or by Envato so you will be unable to get assistance with technical questions, installation, third-party assets or direct guidance from the author.

Notifications

While you will have access to the most up-to-date version of the item at all times, you won’t be notified by email when an update is available to you. We recommend that you periodically check the item page to see if an update has been released by the author.

Thank you

Hello Ocean Themes! I downloaded Harmonia theme through my envato.elements subscription. I have to make an account at you for ticket? It is confusing for me. Anyway, the theme is simply magnificent! I have problem only with importing the demo content. I get every time 504 error ngnix server timeout. I tried with wordpress importer, but i do not find in the package the :demo-content.xml file. Also could you give a hint how to hide the main menu? I would like to use my own plugin. i tried additional css #collapse-navbarprimary { display: none !important;} but i guess something is wrong with this. Thank you

Hello,

Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/

Support time 9am – 18pm and Monday to Friday GMT+7

Thank you very much

Having a lot of issues with getting the site to load properly, loads of menus in the back office which we have tried looking at the instructions but as there is no text and just arrows in the help menu doesn’t make things clear when things are not going as expected. Loading themes keep saying there are errors and so sliders keep showing ‘OOPS’

Just having a ton of frustration and can’t get the site working properly. How do I get clear instructions on how to load it and how to make pages as I am using this for a first website and so bought it as it was sold as easy to use. Looked at the website info on Youtube and saw your video but there was no sound so didn’t really help me.

Astrattofilms.com

Hello,

Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/

Support time 9am – 18pm and Monday to Friday GMT+7

Thank you very much

Hello, I bought your theme, but I have a problem. When I set a Background-image for the Header of my pages, it does not appear, it appears a half-second when the page loads and then disappears with a gray background. I checked in the , it contains the background-image of my image but it seems that the superior takes over.

Can you help me please ? I hope I have been quite precise in my message, I am French, forgive my English.

Good day to you !

Hello,

Sorry for support delay, we’ll try to support for your problem as soon as possible.

Please note: Friday, February 1st through Sunday, February 10th are our country holidays. Because of this, there will likely be a delay in reply to your question, possibly until Monday, February 11th when most of our team returns.

In the case something urgent comes up, please create a new ticket in our support tickets system, we’ll get back to you as soon as we can.

Thanks!

Hello, No problem, enjoy your holidays, I can wait until 11 February.

Thank you!

Hi,

I definitely like the look of this theme, and can install it easily enough, but would it be possible to have some (paid) support configuring it, please? (I’m looking to replace the current theme on my site, www.andymason.gallery.)

Many thanks!

Hi,

Sorry, we can only help you fix bug. We don’t configuring or custom theme. Thanks for interesting our theme.

Okay, thanks for your reply. :)

Hello. I have downloaded your theme via Envato elements and am playing around with it before I decide to purchase the full version. I am having loads of issues with finding the typography for body text and hero text. It only shows the option to change the Header fonts. Do you have a solution for this before deciding if purchasing this theme is the right thing for me.

Hi,

Body text is changed in Harmonia Options -> Styling Options -> Body Fonts

Thank you

Thank you for your response. I am still not sure where you find a way to change the header text for each pages banner. It is the only font on the website that I cannot find a place for it to be changed. Any suggestions before purchasing the them would be appreciated. If this is not possible to change I will have to look at other options.

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

Hello I was hoping you could help me find your “Coming Soon Theme”. I am not seeing that as an option for my templates. Do you have any suggestions?

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

Hello to all. I removed each blog from my site, because I thought that I don’t need it, But now I would use it, how can I re insert blog in “all pages” and then recall it by menù? Thanks

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

hello, how i can change color of nav menu?

thanks

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

Hello I have an error, I have imported more data, so I have 4 Home, 4 all of pages on menu, how can I turn come back? there is a way, a history page where I turn come back before this or some future error? thank you

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

Hello Please can you tell me how can i correct this error, www.giocasamassima.it I have imported more versions, so i have more Home, and more all others pages

There is a way for work/modify on history, return on the before steps, before some error?

Thank you gio.casamassima.it

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

hello, i uploaded content of zip by filezilla, But I do not see nothing of Harmonia theme. I have not image on database. www.giocasamassima.it

gio.casamassima@tin.it

thank you

Hello, please follow this tutorial to import demo content : https://www.youtube.com/watch?v=oTMuTB9FORw

Since this theme continues to malfuntion I am trying to route my url to the Comming Soon Page option but when I try to change any setting in the ‘Harmonia Options’ from the dashboard I get the same “There was a problem with your action. Please try again or reload the page.” error message.

I’ve cleared my cache, signed out/signed in, restarted my browser and this still happens.

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

Having trouble accessing https://oceanthemes.ticksy.com/ to submit another ticket. Getting a ‘502 Bad Gateway’ error.

Hello,

Very sorry for the inconvenience, we are trying to fix the problem and the system will come back to work as soon as possible.

Thank you

I’m getting incredibly frustrated with this theme. The menu appearance is malfunctioning, I can not control the height of how the widgets appear on my page and the footer logo will not stop displaying ‘Harmonia’ logo after I’ve replaced it with mine.

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

Hi there, I have a couple of issues with my site and wanted to connect with you to find out the answers. http://berniewatt.com/

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

Hey!

I love your theme and it fits me perfectly!

I just have a minor problem… When I try to import the demo data the page goes into a 500 page error. I’m interested to import the demo “Portfolio Demo” since I work primary with photography and retouching. I tried to import it multiple times and each of them failed. I then tried to import the “Photograhpy Demo” just to try if it was something wrong with specifically the “Portfolio”. That one uploaded and must have somehow uploaded both, so now everything is a big mess. The slider doesn’t work and everything seems out of place or duplicated. Could you help me out to clean it up and import it properly? I would be very thankful!

Kind regards

Mathilda

Hello,

Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/

Support time 9am – 18pm and moday to friday GMT+7

Thank you

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