77 comments found.
Hello. I’ve been using this theme almost since you launched it, but I thought you should know that I’m starting to have compatibility problem with WPML, mainly with menus and language selectors. Any new Hashmag version released this year?
Hi there,
Thanks for writing in! The theme will for sure be updated as soon as possible and if you do think that there is an issue you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I bought this template sometime ago but I just started using it now. Everything else seems to be working well so far however I am having trouble with RevSlider plugin.
Hello,
If you imported demo content and the sliders are missing, please note that they can be imported separately. See one-click import → Bonus tips.
We also recommend checking their documentation in order to familiarize yourself with its vast options and possibilities.
You can also take a look at our tutorial on Slider Revolution here.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Hello , i want to by this theme for my website https://pdfgozar.com i want to know certains things about te theme. how frequeently the theme is updating ? do it is good theme for downloading site or do you have any othe theme for it ? what you will provide with the theme ? do we get the demo for customization of theme?
Hello,
Thank you for taking interest in our theme!
We are constantly working on updating all of our themes. At the moment we don’t have any ETA when this update will come out, however it will be listed in the change log.
You can add download functionality to buttons with some 3rd party plugin like CF7 File Download or some other you prefer.
By purchasing the Regular License you will be able to use our theme for an unlimited period of time, you’ll be able to update your theme every time we release a new theme version, and you’ll also have the option to get all the latest versions of the plugins that come bundled with our theme. Once you import our demo content you will get all the pages and settings which you can adjust to your needs.
For more detailed overview of theme’s options please check the documentation in this link and feel free to reach us if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. The theme admin doesn’t work anymore with Wordpress 6… Can you help or drop a news release ? Thanks.
Hello,
The theme should work correctly on latest version of WordPress.As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. Is it possible to display the socials and the website of the author on his page ? Thanks.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
I am willing to buy your theme, but before I want to point-out a problem regarding the responsive design on tablet or mobile which I am seeing. Refer to your following demo URL and resize the window you will see while scrolling down the stacking (sidebar) sections are not moving and they are stick.
https://hashmag.qodeinteractive.com/creating-an-image-how-do-our-eyes-perceive-spacial-depth/Hi there,
Thank you for taking interest in our theme!
Please note that when testing responsiveness in browser by resizing window it’s necessary to refresh the page so all of the responsive settings could be loaded correctly. When browser is resized for mobile view and you refresh the page, the sidebar will no longer have sticky behavior.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. I just noticed there was an update on September 2, 2021. Is there a change log available? I can’t find it. Thank you!
Hi there,
Thank you for reaching us!
Sometimes other changes unrelated to theme files are made on ThemeForest, and the latest update was for adding GPL license (please see screenshot). When the theme is updated you will be notified via email and the changes will be listed in the change log.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. Are you still planning to do updates in the future? We still use your theme and have no plan to change at the moment.
Also another comment : you should plan an update of the icon packs. There are website/social media, such as Soundcloud, that are not included in the icons in your theme.
Hi there,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
Thank you for your suggestion about the icon packs, we will forward it to our dev team, and they will consider adding them in one of the future updates.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! Pre sale question. Does “Forum” work? Because i can’t access in your online demo. Thanks!
Hello,
Thanks for writing in.
Please note that you need to install/activate bbPress 3rd party plugin in order to get forum options on your end.
Regarding the forum on our demo site, it seems like there is some temporary problem with that, but we will try to solve it as soon as possible. Thank you for letting us know about it.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
Support
Mikado Portfolio part of
Qode Interactive
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Hi, we are trying to oppen a ticket on your support system but it gives the error “SORRY, AN UNKNOWN ERROR OCCURRED.”. Basically the “thumbnail slider” doesn’t work, it doesnt load any articles. Can you please fix this issue? Tested on a fresh wp install as well
Hello,
There have been some issues with Ticksy support system, please try to submit new ticket now. Thank you.
Mikado
the ticket has been sent, thank-you
Hello,
We located your request #1984500 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Mikado
Just a heads up that sharing no longer works on the latest mikado core plugin. In order to fix it you have to remove esc_url from line 2 of network.php in shortcodes/socialshare/templates. Can you release a new version to fix this? Thank-you
Hello,
Thank you for reporting this. We have sent it to our dev team on further check. Thanks again.
Best, Mikado
hi, I have questions before I buy this theme.
1. do you guys still manage this theme? 2. Is this theme has create post or writing article front-end page? for registered writer or use the back-end new post page?
Hello,
Thank you for taking interest in our theme. 1) Yes, we are always working on our themes;. 2) There is no frontend user dashboard, but you are able to create user with role Editor, that will be able to create posts. If there is any other doubt, please, let us know. Thanks
Best regards, Mikado
Hello,
I have a few open tickets on your website. Can you please check?
Thanks, Alex
Hello there Alex,
We managed to locate your tickets on our support forum and all are assigned to our agent who is working on it and will answer asap. Sorry for the delay in response, we’re crowded with support requests, but we are back in full speed and everything will be responded soon. Thanks for understanding.
Best, Mikado
Hello, how can I make the menu look likein the themeforest demo (on the left categories and on the right articles with thumbnail). Couldn’t find it in the documentation. Thanks!
Hello,
We located and replied to your ticket. You can check Ticksy.
Best, Mikado
Hello,
I am facing a problem when Importing the demo content. I could import the options and widgets part but when I import the content it stops at 90% taking into consideration that I am excluding the media files from the import proces.
Any advice.
Thank you,
Hello there,
Please, check this article where demo import is explained https://mikado.ticksy.com/article/12620 For any further assistance, our support team is on your service at https://mikado.ticksy.com/Best, Mikado
very nice blogging theme It will be used for http://rapsel.com.tr Thank you
Hello,
Great, your website is already looking neat!
Mikado
please take a look https://congnghe.tv/. why always have a category name dropdown from menu. and how can i change hover color. now it is blind my text.
Hello,
Please, submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate.
Best, Mikado
Import process is freezing at 60%, that is without images loading, with image loading it freezes at 40%. I also have tons of other issues like the menu being only about 200px wide, the text of each menu item only shows when I hoved the mouse despite setting the menu font color to black on a white background. When I set posts on homepage in Settings -> Readings the header overlaps the posts big time, and I don’t see any options to create a homepage as shown in the demo. Even simple things like spacing between H2 tags look ugly, eg minimum spacing. Not happy at all so far. As for importing it says please be patient, I’m already waiting more then 10 minutes without attachments.
Hello,
Please, check this article where common issue with demo import is explained https://mikado.ticksy.com/article/10511
For any further assistance our support team is on your service at https://mikado.ticksy.com Just submit a ticket and include your site URL with wp-admin access and our agent will gladly assist you.
Best,
Mikado
I need your help quickly. Please check my ticket 1318742 at Ticksy ASAP. Thank you.
Hello Romanzy,
We are sorry for the delay, but our support is handling tickets from oldest to newest Monday – Friday. I’ll inform support team about your ticket first time in the morning, and they will handle it asap.
Thank you for your patience.
Mikado
Hi, I’m interested in buying this theme. It looks wonderful but, are U thinking of adding a post reviews? I saw that when I click on category, category template show “archives”. Could it show the name of the “category”? I want to migrate my template to a more modern one and yours has what I need. Thanks.
Hi there,
And thanks for writing in.
Archive text is translatable label so you can change or translate it to something else, but unfortunately there is no option to show category name in addition to archive text.
Customer comments can be added to each post, but functionality for reviews doesn’t exist, but this seems as good feature to have so we will add it to our features requests list for consideration.
Mikado
