Hi guys. Over 12 months since the last update? When are you updating the theme?
I`m using your hatch-theme and there is a big problem with the mobile menu / flyout.
- the whole menue is doubled ???
- the usability is really poor. It is unusable!
Please open a ticket at https://highgrade.ticksy.com/ and our support team will help.
Hi, I tried that – but my support is not available anymore. But hey, I would expect the mobile menu should work of course. It is more a matter of guaranty.
Hi! I bought this theme a long ago, but now I am actually installing. My support is expired, but I never got to use the theme. Anyway, my concern is that there is no available ONE CLICK INSTALL DEMO in the Tool Menu. Can you guys actually help?
Have you tried it from your Dashboard -> Appearance -> OneClick Demo?
I am in trouble now. Slider Revolution can not be activated and can not be used. In the envato management screen, when you issue the API key and put it in the input form, it will be displayed that it was not possible to confirm. How can I activate it?
Hi, I’ve “inherited” a site with your theme; http://brasserieschielandshuis.nl
I like it. But I want to change the footer. In another comment you quote “Hello, both footer and header colors can be changed in Theme Options. Please go to the corresponding sections (Header, Footer) and look for background color, it should be fairly easy to set.”
But in my Theme Options there is only a section “Header” and NO section “Footer”
The previous builder has copied the footer on every page. So if I want to change something, I have to change it on all 15 pages ;-(
Can you advise me on this? It would be greatly appreciated!
Could you please open a ticket at https://highgrade.ticksy.com so we can help you?
Hi, there is some documented problem with version 4.9.8 of wp, I am trying to create a one page style but the home page does not appear.
Could you please open a ticket at https://highgrade.ticksy.com so we can help?
hi, I tried, once you verify my data in envato not let me continue to add the ticket
Hello, I have a problem with the integration of Google Maps. Since switching from http to https, the Google Maps element for Visual Composer has stopped working.
I tried to integrate a Google Maps API Key using the plugin “Retro Add Google Maps API KEY” but that does not work either.
how do you change the width of a post, especially on mobile?
Please contact our support here: https://highgrade.ticksy.com/
is there any option or method to become a sharp and crisp logo?
I uploaded a normal .png and inserted it into the logo options, but it becomes very blurry.
You can see what i mean on http://aundotherapie.de/
Have you uploaded a retina logo? You can do add it in theme options -> branding section.
Also, please consider opening a ticket at https://highgrade.ticksy.com, and our support team will gladly assist you.
Hey, have been successfully using the theme for a couple years without issue, and just found what seems to be a glitch under Appearance > Header & Menu > Header Styling, the Header bar display options dont seem to work, and no matter which option is selected the header stays fixed? Additionally the “Do you want header to change opacity after scroll?” doesnt seem to do anything either. Any suggestions on how to enable this function? Thank you!
Please open a ticket here: https://highgrade.ticksy.com and our support will help.
Estimados, acabo de comprar el tema, sin embargo, no logro instalarlo en wordpress. Este dice: “El enlace que seguiste ya expiró. Por favor inténtalo nuevamente.” ¿No tendré forma de acceder al tema con la última versión de wordpress? ¿Hay alguna solución?
I just bought through the HATCH theme, but it is impossible to install, I even downloaded an older version of wordpress to match the technical specifications, but this did not produce positive results. I’m really desperate since I need to have my pages active. Any solution? I have written by all means and I still do not get answers.
I have purchased this theme for several clients and the support used to be great (we purchased support). But now the tickets go unanswered. I don’t know how to contact the authors.
How to use a Revolution full screen slider on the top of the page, above the header and menu?
No update since 2017? Can you please let us know if you plan on updating it or if we should begin moving to a new theme?
Hi, please send us a message from out profile page so we can help you. Thank you!
I am facing problem with footer. I cannot edit it. Can anyone help me?
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