Reviews for Hatch - MultiPurpose WordPress Theme

Reviews for Hatch - MultiPurpose WordPress Theme

Cart 1,004 sales
Well Documented

32 Reviews

for Bugs

Never works, nonexistent support, missing plugins and no updates. Don't download this

for Customer Support

The Customer Support for this used to be very good--but now they do not respond to tickets. It's very disappointing, as I have several clients using themes from this provider.

It's a nice theme, but if you need help--beware.

for Customizability

I actually don't like how objects are organized, leaves little control to user...

Author response

Hello,

We're really sorry to hear about this and we're offering you a full refund, please fill this form: https://themeforest.net/refund_requests/new

Thank you!

for Bugs

Oneclick demo is not working. its breaking the whole site. and also raised the ticket to support but no reply from theme.

Author response

Hello,

Our support has answered to your ticket the next day you've opened it. If you don't want to use our theme, you can fill this form: https://themeforest.net/refund_requests/new and we'll refund it.

Thank you!

for Customer Support

Theme is a little busy and confusing at first but really versatile and customer service is top notch. Responded super quickly and helpfully.

for Customer Support

Support Sucks! we buy this theme 7 months ago and im still without support

Author response

Hello,

Have you tried contacting the customer support at https://highgrade.ticksy.com? If so, could you please let me know your ticket number?

Thank you!

for Customer Support

nice theme with well designed pages! Some problems concerning compatibility with automatic Wordpress translations, BUT the support is amazing: FAST, FRIENDLY and HELPFUL. If only every support would be like this. Thanks

for Customer Support

Theme is fantastic! Lots of features, lots of bells and whistles. Customer support is outstanding, Dragos replies most of my support tickets within a day, he is knowledgeable and has fixed everything I have thrown at him. I have never bought a premium theme before, and this is an awesome first experience - the theme and customer support definitely has saved me a lot of time and money. It's a real value for money, I definitely recommend Hatch!

for Flexibility

Nice and clean design but... too chaotic!
Lot of useless plugins and custom posts (but no footer management!!!)..
Home page sections are builded with subpages (indexable by search engines!), no custom sidebars, difficult content portability... I think I'll ask a refund.

for Customer Support

Hatch theme is an awesome product, flexible and with a lovely and modern design to it. However my main reason for a 5 star rating is down to the unparalleled, solution-orientated customer service, which I have experienced every time I raised a ticket. Really happy with the product and support !

for Bugs

The oneClick function does not work and it completely breaks the entire theme.

for Customizability

Great theme that can do almost anything. Customer support has been very responsive and helpful as well. I'll be using this one for multiple clients. Nice work HighGrade! Thank you!

for Customer Support

Very good template. It's clearly coded, works out of the box and is super easy to customize.
Also comes with perfect support. I had a problem and they helped me very fast and with great detail. Very recommended if you are looking for a professional and awesome looking template!

for Feature Availability

Love the design and love it's compatibility with Visual Composer.

I also really appreciated the support as it's quick and useful.

As a longtime WordPress user but not a developer, I'm able to customise the theme fairly easily and when I'm stuck, the support points me in the right directions.

Really please with my purchase.

Thank you.

Joe

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