We're a web design company with 24 years of experience, that deals in WordPress exclusively. We installed this theme MULTIPLE times, pages are broken, content updates do not save, and the design is unusable. Contacted support, including login for them to fix their broken code, and they did not fix the theme or provide any advice other than "try again". Will not be buying from Mikado-Themes again with is a crying shame because the appearance is great but without the working code the look is pointless.
Author response
Hello,
We are sorry to hear that you've got this impression. The theme is working correctly on our end and all of our themes do get strictly tested before they can be released.
We’ve checked and we see that your ticket has been updated with the response and that our support agents have provided you with instructions. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
We hope that you'll reconsider your rating afterward.
Best,
Mikado
Awesome theme, awesome support!
Great Support!
Can't even install the theme. Error after error after error. Support did not help with this issue.
Do not buy.
Author response
Hi there,
We could not locate any request from your end at our Help Center so please if you have one open please provide us with your request ID so we can check this.
The theme is strictly tested and the theme works well testing it on our side so this is something that needs to be tested from our end.
So please try to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Best,
Mikado
N'acheter surtout pas ce thème ! Depuis le mois de Décembre mon site connaît un problème à cause de l'extension du thème. J'ai essayé à plusieurs reprise d'expliquer au développeur quel était le problème mais il ne comprend pas et me fait répéter sans cesse.
Le problème n'est toujours pas résolu à ce jour et je dois payer 75$ pour renouveler l'assistance si je veux rester en contact avec le développeur et régler le problème.
Surtout ne l'acheter pas
Author response
Hi there,
As we can see you are in correspondence with our support team and they will be happy to check any issue related to the theme. We certainly do hope that you will continue the conversation with our support team so this can be resolved.
Of course you can read more about the refund policy here but we do hope that this will be resolved and that you will reconsider your rating.
Best,
Mikado
Is really easy and simple to use. I love this theme.
Very Nice Elementor theme, a little flaw on installation promptly solved by the support!
