69 comments found.
Your theme has not been updated since 2021 and I use it for multiple clients. All you do is answer with the same reply, send us a message. Why are you not updating the theme. If I would have known this would be the case, I would not have purchased it more than once or even at all for that matter. I had a level of comfort since you are under the Select Brand and I use Bridge which is updating all the time, but this is getting ridiculous since staying up to date keeps us all safe.
Hi folks, I can’t seem to register a newer version of your theme on my site. I just keep getting a ‘Please wait’ message when I type in my email and purchase code.
Hi there,
Thanks for writing in! Please check this article that can help you here.
We hope this will help and if you need any further assistance, feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hello again folks. I can’t seem to submit a new ticket now so am resorting to contacting you via the discussion comments. I’ve just purchased six months. of support for this theme. Can someone please reinstall it for us? Regards, Bradley
Hi there,
Thanks for writing in! Possibly your support extension was not processed at that time so please try it out to submit a request once again.
Thank you and keep us updated.
Support
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That doesn’t work – there’s something wrong with your submit a ticket page. It won’t let me add something in both the ‘supported items’ and ‘theme’ areas of the form.
Hi Qode, I still can’t submit a support ticket and still can’t reinstall a newer version of the theme. Can you please help reinstall the theme?
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
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Hi folks, how do I get the latest version of WPBakery Page Builder so that it is updated and works with my Haveheart theme?
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
Support
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Hi again folks. So I’ve uploaded the new version of WPBakery page builder you kindly sent, but I’m having an issue still with the website loading files for use in WPBakery page builder. I can use files in elementor and the wordpress blocks page builders but not in WPBakery page builder. Do you have any idea why that might be?
Regards,
Bradley
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Select Portfolio part of
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Hello, I can’t upload images to our site anymore and I was wondering whether it might mean I need to update the theme or something. Can you please advise?
Hi there,
It is a bit hard to tell from here but if you’ll share your website URL we can check this. Thanks.
Support
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And do you have a secure way I could pass on the login details? Also, since July 31 no one has visited our site, so clearly something is wrong.
Also, how do I update the version of WPBakery Page Builder for this theme?
Hi there, If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions as well as check any additional theme related issues.
Thanks.
Support
Select Portfolio part of
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any eta on when the newest version will come out. I want to purchase this theme but the date concerns me of when it was last updated
Hi there,
Thank you for writing in! We do not have an exact ETA but the theme will be updated to meet the latest compatibility, however it works as expected once we test this, as well as you can always acquire latest bundled plugin version from our support team.
We hope this helped and let us know if you have any additional questions.
Support
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ETA on the next version update? I have a few plugins that need to be updated including WPBakery Page Builder.
Hello,
At the moment we don’t have an ETA when the update will come out, however, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Select Portfolio part of
Qode Interactive
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This theme has not bee updated FOR ALMOST TWO YEARS and that is NOT OKAY. We are in need of the newest versions of Slider Revolution and WPBakery for security purposes. I would also like to feel confident if I continue to use this theme for Kiwanis Club and Bride for other clients that they will be kept updated. I am very concerned that you expect us to pay for support to request items that have had multiple security updates via a request which you cannot make if your support is expired. False advertising since your price says ongoing updates are what we can expect. Since working with your company has always been a pleasure as I have this theme for several non-profit clients and Bridge for several for profit clients, I am giving you the benefit of the doubt and asking that you send me these needed SECURITY updates to keep us in business. Can you please do me a solid and get me the requested updates. Much appreciated!
Hello,
We are constantly working on updating all our themes. At the moment we don’t have an ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
Bundled plugins do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin, and if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Select Portfolio part of
Qode Interactive
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Hi folks, I’m trying to update the version of the theme but can’t so I am currently unable to edit our company’s website. I’ve sent you several emails about this but am not getting any replies. This is causing the company problems as we are unable to update our website. Can someone please reply? I’ve received a couple of emails from a person called Miroslav, but nothing lately. Bradley
Hello again folks, whenever I try to do anything in the wordpress dashboard I get this message ” Registration
You have successfully registered your copy of the theme! Note that if you used your purchase code on one installation, you are required to Deregister in order to use the purchase code on a different installation.”
but then it won’t let me deregister or reregister the site. Can you please help? We haven’t been able to edit the website for over two weeks now.
Bradley
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Select Portfolio part of
Qode Interactive
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Hi folks, I’ve emailed you the login details – did you receive them? I’m still unable to get past the HaveHeart deregistration page so am unable to deactivate any plugins. Bradley
That HaveHeart page won’t let me deregister the theme
Hello,
Your ticket has been replied. If you need further assistance please continue conversation on your ticket request.
Support
Select Portfolio part of
Qode Interactive
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Hello folks, I have still not had my issue resolved after sending you the information you requested twice now and then receiving no reply. What is going on with my theme?
Hi again, I sent you the ftp login credentials but have since received no reply. I am still unable to change anything on our company’s website, which is very frustrating. Can you please help? Bradley
Hi,
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Thanks very much for your help. My issue is now fixed. Your team has been very helpful in this. Bradley
Hi there,
We are glad to hear this!
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When will you be updating this theme and it’s plugins? It is a year out of date at this point?
Hi there,
Thanks for writing in! We will for sure update the theme and if you need immediate immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
You will for sure be notified once theme update is released.
Thank you for your patience.
Support
Select Portfolio part of
Qode Interactive
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Hi wanted to submit a ticket in the help center but it the item has expired … but I just bought 6 month of support for HaveHeart. Could you help!
Hi there,
Could you please submit a request for your Haveheart theme, possible the support extension was not yet processed so please try it out once again.
Thank you.
Support
Select Portfolio part of
Qode Interactive
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Hello,
how can I get rid of all Google Fonts used in my Website using your theme and self host the chosen fonts instead? does your theme has a function or workflow prepared for that?
kind regards Catie
Hi there, Could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
Support
Select Portfolio part of
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I have these errors on my website, I have updated Qode framework and HaveHeart Core Plugin but it still shows up, also I have registered with my purchase code but it still shows up, < class=”qodef-m-subtitle” style=”margin-bottom: 5px”> all over our website now short code showing up when it did not before, my website shows this kind of stuff: < class=”qodef-shortcode qodef-m qodef-custom-font qodef-custom-font-6358 qodef-layout—simple” style=”color: #f4f2f1;font-family: Caveat;font-size: 39px;line-height: 49px;letter-spacing: 0px;font-weight: 400”>
Why is that?
Hi,
Please try setting heading tag in shortcode options and if you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you. Thank you.
Support
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Thanks for the suggestion, Its fixed now!
Hi there,
We are glad to hear this!
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Hello, you write in the Changelog for Theme haveheart: Updated WPBakery Visual Composer plugin to 6.7.0. However, the plugin cannot be updated via InstallRequired Plugins. the following error message appears: “To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?” Can you please send us the update file? If you need the puchase code please contact us. Thanks and Best Regards
Hello,
Thank you for reaching us!
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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hello, I am not happy cause every time I try to make updates it will destroy my whole site… fortunately I have backups, but this is definitely not satisfying…
Hi there,
Follow this article in order to update theme and required plugins properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
If you still have some issues, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further.
Support
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Hi, possible to add cryptocurrency payments system? thanks
Hi,
Thanks for taking an interest!
We use 3rd party plugin Give WP plugin for donations, you can check that out on Theme Forest page for this theme.
However, we haven’t tested this way of payment with this plugin and our theme, so you can contact plugin authors to check if something like that is possible to integrate, since we see that they have payment getaway for cryptocurrency.
Let us know if you have some additional questions for us.
Support
Select Portfolio part of
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Hello, I once got help from your support team for issues I had with the theme.Now I did an update and my customized Codes will be seen on homepage and are not working any longer… https://alpha4u-bildung.de can you help me?
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.
Support
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I have the same issue biggatings it has nothing to do with us, the update corrupts the installation and because of this, I had to restore a backup. You say the same thing to everyone. I am a supporter of Bride Wordpress AKA Qode Interactive and only purchased this theme based on this fact. I should not be forced into purchasing support when the issue seems to obviously impact others. Once you update you see your shortcode everywhere and the only way to get rid of it, is to restore a backup and wait for them to push out an update that works.
Hi there,
Please check have you updated all required plugins like HaveHeart Core plugin. You can check do you have the latest version of our theme and all required plugins. Follow this article in order to update them properly. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you.
Support
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Yes! This really should be assumed! I will send an email and if they fix my issue, I will update my review and buy another license since I have another client I will be using it for.
Just wanted you to know, I tried updating again and again I had to restore a backup, both times short code for custom font was showing instead of the custom font. I also sent you an email.
Hi there,
We can see that your ticket has been updated with an answer so please check the ticket status now and please continue the conversation at our Help Center.
Thank you.
Support
Select Portfolio part of
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I just updated (theme and plugin) and now I am getting issues with shortcodes . My purchase code is also registered. What can I do to resolve this? My support is expired and cannot post in support.
This is what is showing up instead of a custom font: < class=”qodef-shortcode qodef-m qodef-custom-font qodef-custom-font-601 qodef-layout—simple” style=”color: #f4f2f1;font-family: Caveat;font-size: 40px;line-height: 45px;letter-spacing: 0px;font-weight: 400”>Yes, Breds!
Hi there, Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Support
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I have version 1.2 of the theme installed, HaveHeart Core version 1.2, Qode Framework 1.1.7 and its still doing this. And the theme is registered with my purchase code! How can this be resolved?
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
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There are some MAJOR issues with the latest update! < class=”qodef-m-subtitle” style=”margin-bottom: 5px”> all over our website now short code showing up when it did not before and I am going to have to roll back because of this again all over our website this kind of stuff is showing up < class=”qodef-shortcode qodef-m qodef-custom-font qodef-custom-font-6358 qodef-layout—simple” style=”color: #f4f2f1;font-family: Caveat;font-size: 39px;line-height: 49px;letter-spacing: 0px;font-weight: 400”>
Hi there,
Thank you for reaching us!
Please check if you’ve also updated Qode Framework and HaveHeart Core plugin to latest version. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
Also, please make sure that your purchase code is registered in theme’s dashboard.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hi folks, How do I add the correct social media addresses in the top line above the menu at the very right? And I also need an updated version of WPBakery – how do I get that?
Hello,
Thank you for reaching us!
To change links in social media icons, go to Appearance > Widgets > open Tabbed Header Top widget area and edit icons from there (see this screenshot).
To get the latest versions of bundled plugins, feel free to send us a mail providing your purchase code in it and our team will help you with this.
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Thanks for this. However, every time I do that I get a message saying this:
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.
Hi,
In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
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