I purchased this theme long time ago but I am using it now, I am trying to add a shortcode and it is ruining the whole structure. the website is www.videoswebsitesdesigns.com what can I do?
We love the theme. But for some reason we’re unable to save changes to Theme Options. We change them, Save and then Refresh. They default to the previous setting.
I’ve already deactivated all plugins and I’ve made sure I’m on the current 1.2.3 version
We’ll need your login info to take a look back stage. Head over to our support forum and place that info into a thread wrapped in hide tags eg.
[hide] login info here [/hide]
This will keep your info private (only visible to support staff).
Forum here: http://support.pixelentity.com/forums/46-Haven-WordPress-Theme
Thank you. I have completed the request
Is it possible to have the Comments form appear on Project Pages? We are not using the ‘Ajax-load’ system, of course. Thanks.
it’s possible but not very simple, you would have to hire a freelancer for such customization, it should be a short task for a professional.
ok, thank you!
Once I change my theme color from color picker.
It added a color overlay on my homepage slider.
Please advise how to remove this color overlay?
Hi, Please share the link to your website where I can see the problem. Thanks.
Hello Haven team,
I’m French so sorry for my English. I would like to know if your themes comes with french .po or .mo files ?
Thank you in advance for your answer
The theme comes with a .po file, however the translation has not been done, so you would need to translate the strings from English into french yourself.
The last update was in 2015. Why?
Hi, It hasn’t required any updates since them, even for the latest version of WP. Why fix it if it aint broke!
how to add tittle header like you show in in demo….i bought this theme via felogabanes hotmail
Hi, Such support questions are only answered for confirmed customers. Quoting an email is not enough for us to confirm your purchase. Please login via the account with which it was purchased, or use your purchase code to register to our support forums here: http://support.pixelentity.com/forums/46-Haven-WordPress-Theme
Am going to suggest your theme for one of my client, before that i want to confirm this theme compatible for WordPress version 4.6.x
you have demo content to install theme as its in live demo?
Hi, Yes our themes are WP v4.6.x compatible. Yes we have demo content and while it will auto create the layouts as seen in the theme demo, it will not include the image/video assets. These will be replaced with dummy content.
how do you add DEFINE||DESIGN TITLE centered on image Slider !!!??>>
Hi, Are you having trouble finding where to change the text on the slider, or you want to get rid of any other caption content apart from that? Or some characters are not displaying or what exactly is the issue?
Hi, in Theme Options colors tab I just have Primary Color option displayed, the rest are missing! Where are they?
I can send you a screen capture of my dashboard. Give me a mail to do it.
Hi, The primary color is the only one which is available to be changed via the theme options panel. Any other color changes will require css snippets to be pasted into the custom css field also found in the theme options panel (general tab). Check in our support forums for this theme, you’ll find many snippets there. Open a new thread if you don’t fin what you are looking for. http://support.pixelentity.com/forums/46-Haven-WordPress-Theme
Ok, but I’ve been checking custom.css file and I don´t find how do you refer to header background color. Which rule do I have to use? I have tried with #the-navigation but it does not work.
Hi, If you want to find the css selector for an element on screen, use a browser element inspector (Chrome has a good one) This will show you the element’s properties including the css selector which controls its style. Then you just copy this selector from theme to your custom css field in the theme options panel and change its style.
So the header background selector would be:
Change the above color code to alter the color and paste the whole thing into the custom css field in the theme options.
Also please note that this theme uses compressed css and js, which means any changes you make in the actual files, like custom.css will not be seen in your live website, unless you disable css and js compression option found in the theme options panel in the advanced tab. However doing this will increase your website’s loading time.
Using the custom css field in the theme options panel is a way around this.
Hi, is Haven compatible with WordPress 4.7?
Hi , Yes it is.
Hi there, Just wondering if you offer any other themes built on the same framework that would allow easy migration?
Hi, All of our themes are built using the same back end PHP framework, so the admin areas will be familiar, however if you are referring to the same type of front-end framework, then this will be different for all themes. Most of the themes you see in our portfolio are designed and their HTML/CSS was created by different designers/authors, we have then used our PHP framework to convert these designs to WP themes.
How can I have the Contact form redirect to a thank you PAGE instead of a message? Thank you
Hi, You’ll need to check for a plugin to do this.
how can i delete the contact fields in the footer ?!
Hi, Paste this into the custom css field in the theme options panel:
Then hit save.
Hey, i’ve purchased this theme but i wanted to use a pop up when i click on the View button in the Project page. is there a way to add a pop up plugin there or add a new Format in the format section?
Your comment is not showing a “purchased” badge. Support of this nature is reserved for confirmed customers only. If you have purchased this theme using a different account please login using that account before posting a request for support. Alternatively you can use your purchase code to register at our support forums where you can open a new thread about your issue.
How do i add more than 6 projects in one page? The issue with pagination is when i click next the site reloads and redirects to the home section. How do i resolve this?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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