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358 comments found.

Awesome theme, gave our business a really good image boost. Two issue I see so far are—

1. Pricing grids should have name on header. 2. In portrait mode on the iphone the contact form message section alignment is off and starts text field under the actually word “message”

Hi, Thanks for your feedback about the pricing table, we’ll keep it in mind for the next update.

Regarding the contact form, I see the bug you are talking about. There has been a thread about this in our support forums, see here:

Hi, Firstly very happy with the theme. Gives a great modern look to our business and easy to use. The only major issue I have is when I access the website it takes an age to load and will often crash my Iphone. This is the first website I’ve built but is this something to do with the wordpress theme itself or is it to do with the hosting service I’m using? Any suggestions how I might speed it up? Thanks


Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here:

great theme.

I’ve been having some problems with the portfolio section located in the main scroll down page. Most of the time when I click the “view” button on each project, the page automatically scrolls down to where the project should appear but nothing shows.

I also have a separated portfolio page and it works just fine when I try to view a project. Any idea on how to fix this? thanks again.

Hi, This can happen when you are using www and non-www version of your domain. WP reads them as being different domains and this leads to problems with ajax calls not having the correct access to assets. You will need to decide which one you wish to use and then create a redirect from the other in your hosting panel.

Amazing theme! A quick (and hopefully painless) question:

The text in a dropdown menu gets cut off when using the homepage as a one-page template. I’d just like to extend the height of the sticky menu, so that dropdown text doesn’t get cut off. how would i do that?


make the dropdown menu lay on top of the page contents, when using a one-page template for the homepage.

I hope that makes sense.

a screenshot:


That should be just a z-index problem, which can be sorted with some css tweak. We’ll need to see a link to your page. Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here:

Love this template thank you

Glad to hear it! :)

love this template !


Hi, I was wondering if there are instructions for this theme. I’ve been having difficulty just getting it active, I’ve basically plugged everything in and customized it for my own usage, but the website itself won’t even load.

Please let me know what I’m doing wrong…thanks!

okay, I figured out that the images are just way too big, and take forever to load, so I’ve got to downsize them. thats why the ‘pricing’ page shows up. still confused on the ‘icons’ but also with my external social links, none of them work because they put in front of them along with their actual URL. how can i fix that?

Hi, When inserting the link to your social media profiles you will need to remove the ”#” which is in the link field by default. This is probably the reason its adding the current site link there too.

Hi, for the other issues, please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

Does this theme support podcasts in the blogging area? I only noticed static photos, sliders, and video.

Hi, Yes that’s supported. Check out this image, its from the blog and shown all items which are supported there. If you continue to scroll down (its a very long image) you’ll see the audio post type.

Hi there, I have a problem with the homepage in Firefox.

When on a separate page and select a menu item from the navigation which is in the home page, I get taken to the bottom of the homepage instead of the selected section.

*Example of Firefox error: – when I select Kitchens in the nav bar I get taken to the bottom of the homepage and not the kitchens section.

Any help would be great.

I could not register to the support forum as there was an error :-s

Hi are you sure you are pasting the correct code? See this image for more info:

yeah I am doing exactly that, but still an error is being shown

Hi, If you are pasting the correct code, then the only reason an error would be showing is if the code has been used already. Have you already registered to our forums using that code?


I just purchased the theme and am having trouble installing it on wordpress. The “install new theme” button seems to have gone away and I cannot seem to access it by ftp. What am I doing wrong?


Hi, You should find out the version of WP you are using and then search for an installation tutorial online, this is a WP related thing, rather then a theme related issue. One this it could be, is if you are using the theme on a network Wp install, because in these types of situations theme installation can only be done from the network admin themes page. Did you install WP yourself?

Hi, Thank you for the response. I figured it out. I am a beginner to Wordpress and didn’t realize you can either do one from or get your own host and install wordpress. It took me a while to figure it’s just so confusing since they have the same name.

Hello, For some reason, when I click the “Display Contact Form” to yes, and then navigate away, it unclicks it when I return to the footer area of the admin panel. It is not displaying the contact form.

Hey, There are 2 likely causes of this problem. 1. Your theme or WordPress installation is out of date and both should be updated to the latest version. 2. You have some plugins installed which are interfering with the admin pages of the theme. Sometimes plugins which are not well made tend to load their scripts on admin pages which are not related to the plugin itself which can sometimes cause problems elsewhere. To check if this is the cause, simply disable all plugins you have installed and see if the problem disappears. Then you can re-enable them one by one until its starts to behave badly again, then you know which is the offending plugin.

Is there a way to upgrade the theme without losing customizations?

Hi, See this update instruction thread in our support forums:

Contact form boxes are not auto sized when I change the text lenght. For example: I put “nombre” instead of “name”, and doesn´t fit in the box How I can fix it?

Hi there,

it’s a known problem, can you please open a thread in our support forum and we wil help as soon as possible:

Thank you

Hi, okay I will. Anyway can you give me a email address to contact with you for a question

For direct contact, you can use a contact form found on our profile page here (bottom right):

How can I make the about page display the paragraph in one column not two?

Hi, Here’s the relevant CSS. Paste it into the Custom CSS field in Appearance>Theme Options>General(tab)

.about-section .pe-wp-default > p{
   -webkit-columns: 1;
   -moz-column-count: 1;
   column-count: 1;

Thank you! How can I stop the first letter to stop being bigger than the others.


Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here:

Hi There.

I want to update the theme but there is no deactivate or delete buttons showing on the theme in the dashboard>appearance>themes (i can see them on the other themes however) The only options I have are the theme options (customise, widgets, menus etc). I can’t leave a message on the support forums as it will not accept my item purchase code for this theme.

There’s a brick wall with my head marks all over it – please help?

Hi, Are you getting a error with you try to register at our support forum? Are you sure you are using the correct code? (see image)

If you want to update the theme, you don’t need to delete the current version, you can update it in place. See this thread in our support forums about updating themes:

If you are using a Network install of WordPress, then the possibility to disable/delete themes will be in the network admin only.

Have registered on the support forum and will reply there, thanks.

Hi, on firefox the header- and social media buttons are not visible. It gives a strange kind of error logo. How can I fix this?

Hi there,

the issue is happening because you are using both www and non-www version of your url.

In your hosting control panel, you need to set up a redirection from to and it will work.

Hi there, is there a way to have the “Leave a comment” button available on the main blog page instead of when you are only on an individual post? Thanks amazing theme!!

Hi there,

that should be fairly easy, you could easily add link to loop.php which would link to comments area on a single posts page (note that comment would still have to be left on a single post, this would be just a link to the comments area).

You can open a thread here: and we will assist.

Why can’t i choose images i’ve already uploaded on the Galleries? It only lets me upload new ones, i don’t want to have duplicated images.

Hi, If you click on the “Add” button you will be able to add images to galleries which are already in your media library.

Hi, just a quick question here:

Is there any possibility for the parallax effect to function on mobile as well? Right now this only seems to work on lap/desktop.

Would I need to have this custom coded?


- PS: I have purchased this theme through my web developer. Hence why it doesn’t say ‘Purchased’.

And one last thing: I’m aware of the parallax-on-mobile difficulty. But the Magnum Theme DOES pull it off on mobile. Could you elaborate on that? Thanks!

Hi there,

unfortunately it’s not possible to have parallax effect on Haven theme.

Magnum uses a different technique with element being fixed (instead of background itself), however it’s a different (more complicated) approach which has it’s drawbacks too (more complicated markup).

Hi there. I’d like to use custom icons (in place of things like the scissors, etc) on the services section of the page. Where can I upload my custom ones?

Also, where do I go to put my logo as the overlay on the home page instead of the default type?


Also, how do I stop the theme from darkening the background image on the home page?


The theme does not darken homepage slider images.

The logo field is one above the “text logo field”, upload an image there. Appearances>Theme Options>General(tab).

Here’s instructions in our support forum for using custom icons in the Haven theme:

Hi there, great theme… just had a few questions.

1. How do I write text (a headline/welcome message) over top of the top image carousel, ie. ‘ELEGANT & STYLISH – WE LOVE DESIGN’ – I can’t find this functionality

2. Is it possible to change the colours of the headings – ie. ABOUT US – invert them between light and dark, or are they fixed colours per section?

3. is there a document available with all the shortcodes for this theme?




1. This can be found in the gallery which you use for the homepage. Each thumb can hold a separate caption. Click the edit icon on each thumbnail (top left corner). Then fill out the fields in the dialog which appears.

2. This would require some custom CSS.

3. Yes there is, shortcodes are listed as well as instructions for completing all sections of this theme. You will find this doc in the docs folder which was in the main package zip you downloaded from TF. Open the index.html file in that folder, in a browser.

Hi there,

thanks for your response- regarding the first point (text over carousel images) – I don’t seem to have the functionality to ‘edit’ within the galleries I’ve created – see screenshot –

I have loaded the image on the front page @ – but no text.

Do I need to edit the thumbnails in a different section, ie. media? Any help would be appreciated.

Hi, If your gallery has some images in it, their thumbnails would appear in the edit gallery page you have shown in your first shot above, but in your i dont see any. If you have added images and they have not appeared there, make sure you are using the latest version of the theme. Because if you are using an older version and you upgraded WP to version 3.9, there are some known incompatibilities with the galleries. To fix them, just download the latest version from TF and see this update instructions: