Reviews for HeaCool - Heating & Air Conditioning WordPress Theme

Reviews for HeaCool - Heating & Air Conditioning WordPress Theme

Cart 574 sales
Recently Updated
Well Documented

25 Reviews

for Customer Support

this was a very bad experience to buy this theme. i imported the demo content but it's not look like as shown in the origional theme. Then i contacted to support theme and it's been two days they are not fixing the issues. i waste my time and payment in purchasing this theme.

The support Team is very very unprofessional.

for Customer Support

The importance of obtaining expert technical support for a WordPress theme that, like all WP software, is subject to ongoing updates of core components and related plugins, cannot be overstated. We have found the SmartDataSoft team to be especially responsive to nearly every possible need that has arisen. What's more, the cost for the extended Theme support is a tiny fraction of standard developer rates. The need is paramount. The tech support is exceptional. The value is priceless!

for Customer Support

not uploading after many attempts no response

Author response

Hello, did you open ticket when the support offline. Our support time is GMT+6, 9am-6om. Please check your hosting upload list is above 10mb and post max size also above 10mb.
I think the issue is related your hosting
Thank you

for Feature Availability

Werkt totaal niet, kan niks aanpassen. Site uiteindelijk offline gehaald want werkte niet. Zonde van het geld!!! Niet doen!!

Author response

Hi,


We are sorry for the inconveniences you are facing.


As we have a lot of other users who's been using this theme without this type of issue. Would you please open a ticket so that we can look into the problem you are facing?


Please create a support ticket using the link below, we will assist and guide you in details.


Click Here To Create Support Ticket on SmartDataSoft support system


Thank you, Asif Mahmud, SmartDataSoft Support Team

for Design Quality

Very nice theme, easy of customize and very nice!

for Bugs

very disappointed. It waste a lot of time .Every single day create a new error just break my site .every time when it loads first break all the content second customer support is too bad.
very very disappointed just time wasted theme

Author response

Hi, we already explained there why the errors been shown on your site. Most of your errors come from the must use plugin of your site. The screenshot you provided there mentioned the error clearly that the errors are coming from the mu-plugin folder. Hope you will understand and reconsider your rating. Thank you, SmartDataSoft Team

for Bugs

not working normal only problems every time

Author response

Please open ticket in our support system,so that we can check what is the problem.
It may be your hosting end problem. We have 300+ customers who are running without any issues.
If you open ticket in our support system our technical team will help you.
Thank you

for Customer Support

very good template
and very good customer service

for Customer Support

Really easy theme to use and excellent customer support

for Design Quality

Great design quality and customer support.

for Customer Support

Overall the theme is very good despite the small flaws but the customer support is excellent

Author response

Thank you for your ratting.if you describe what we need to improve to get 5 ratting We will try to improve
Thank you

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