218 comments found.
hi, how do i make the header width boxed ? eg i do not want it to be full screen wide
its okay I chose header 14. it would be good if you had on your documentation what the headers look like as there are so many
1- Hello, is there slug change settings for services and resource? I see that service is using blog slug why?
Working: https://healsoul.thememove.com/blog/service/advanced-care/ Not Working: https://healsoul.thememove.com/service/hourly-home-care/2- Is the theme compt. full RTL?
Hi there,
1. Yes, you can change slug for these pages, please refer to this guideline: https://document.thememove.com/healsoul/page/how-to-change-page-title.html
2. Yes, our theme has RTL feature
Regards
thank you for info.
Working: https://healsoul.thememove.com/blog/service/advanced-care/ Not Working: https://healsoul.thememove.com/service/hourly-home-care/
why blog slug for services?
Hi, How can i edit footer and care giver page
thank you
appointment booking and google map does not work . how to setup booking form and google map.
Hi
You must enable Billing on the Google Cloud Project at:https://console.cloud.google.com/project/_/billing/enable
Learn more at https://developers.google.com/maps/gmp-get-started
For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key
Don’t forger Enabling Geocoding API as well as Maps Javascript API to the project in Google Cloud Console. Don’t forget to add Geocoding API to API key restrictions as well.
Thanks
Thank you. But i already ask about Booking calendar. That is not working properly could not book an appointment as well as could not delete and approve booking . Do you have any tutorials or documentation or any other suggestion ?
Can you open a ticket at Ticksy https://thememove.ticksy.com/submit or contact us via email at support@thememove.com so we can guide you in more detail?
Hi, there is a new wordpress release of 6.2.1. Can I update the theme?
Hi,
You can update new WordPress version normally.
Regards
Hi – I seemed to have an issue with fonts. In customise mode, screenshot A shows how the font should look – https://i.postimg.cc/T1tS7vD7/Screenshot-2023-05-15-at-12-23-08.png
But if you look at screenshot B, the font is a lot bolder – https://i.postimg.cc/DysyMCZv/Screenshot-2023-05-15-at-12-23-15.png
Then when I go to a different page, the font defaults back to something like Times New Roman throughout the whole website – https://i.postimg.cc/ZYf4sG4z/Screenshot-2023-05-15-at-12-25-16.png
Does anyone have any suggestions?
Thanks.
Hi,
Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you to check and fix the problem.
Thank you
the demo link is not working how can i test it?
You can test it here https://healsoul.thememove.com/
Regards
Hello, I’m interested in your theme, looks good. quick question, can caregivers signup and manage their own profile page via the frontend ? Thanks
Hello,
Thank you for your interest in our theme.
The feature you mentioned is not available. Unfortunately, caregivers won’t be able to signup and manage their own profile page via the frontend.
Regards
Really very nice, congratulations! Do you plan to make a version with Elementor builder in the future? thank you in advance for the answer.
Hello, thank you for your kind words. Unfortunately, we haven’t got any plan on that yet so I can’t promise anything.
We have a badge showing the on caregiver details. I have it placed on the page in the same place for everyone, yet it shows on some of the caregiver short details on the directory and not on others. How do I place it so it shows on all in the directory?
image.png
Hello,
Thank you for using HealSoul.
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you step by step.
However, email is not our main support channel, the response time will be slower than usual, I recommend you extend your support package to get the best help from our support team.
Regards
How do I show all on the Caregiver search results?
Hello,
Thank you for using HealSoul.
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you step by step.
However, email is not our main support channel, the response time will be slower than usual, I recommend you extend your support package to get the best help from our support team.
Regards
it does not work from my end…...
Hi,
Our team has replied to your all tickets
https://thememove.ticksy.com/customer/1723117/Please check it again.
Thanks
Hi, how can i activate some editor on service pages? Look how it is now: https://prnt.sc/B0ksVlrjb6pu
The documentation is really poor!
can someone answer?
Hello,
Sorry for making you wait. It was weekend so the support was slower than usual.
Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you to check and fix the problem.
Thank you
Hi is RTL ready in the theme.? I don’t see any information for RTL language on the online documentation.
Hello,
HealSoul does support RTL language, you can assure that this language is working great with our theme.
Thank you.
Do we have to use external Plugin like wpxl to convert to arabic language or can be done via the builder?
Hello, you can set up Site Language in the Settings > General. We do support Arabic language.
Hi, is this a disabled friendly theme with accessibility tools? Does it work well with google voice?
Hello, thank you for your interest in our theme. Unfortunately, the theme does not disabled friendly. It’s better to use it with non-disabled people. Regards
Cant demo import…. 503 error all the time….. Last theme 1.6.9.
Hello, please open a support request here https://thememove.ticksy.com/submit/, we will check your site and help you solve the problem. Thank you
Done it how long to wait for reply?
The 4.86 rating must be fake reviews…. wtf
Hello, we responded to your ticket 3 days ago. Please follow up on the ticket you have opened and let us know if you have any other problems. Thank you.
That problem is solved yes. An other problem again… Spacing and margins can’t be saved…..
Can i send you an invoice? this theme costs me money….
Please follow up on the ticket you have opened or create a new one so our support team can help you. Thank you
Problem solved!
hello, i would like to save the font poppins only locally on the server for privacy. i have tried plugins but the poppins is still loaded! i have changed another font under typography as test but the poppins is still displayed. is there a solution here? thanks for your help
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you to check and fix the problem.
Thank you
i saw a XSS vulnerability on ‘insight-core’ Plugin, is it still there or fixed?
Hello, we updated the insight core plugin on August 20th to fix the problem, you can check the changelog here https://changelog.thememove.com/healsoul/. Thank you
Yes, however since you have this plugin on the WP plugin repo and it was taken down due to the vulnerability, Itheme Security is still displaying the error and has flagged it as a problem on the website.
https://pasteboard.co/wrzFjD33aLnE.pngPlease ignore this warning. Because we didn’t update Insight Core plugin via WordPress.org anymore. Insight Core will update with theme.
Yes, but some customers will view this as a significant security concern because Itheme sends out a daily report about it, therefore I recommend that you update the version on Wordpress.org or rename this plugin so it does not affect your business.
Thank you so much for your recommendation. We will take it into consideration and make changes if needed.
how do we edit the services pages, it looks like VC is not supported on it but the code is in the text editor???
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you step by step.
Thank you
Hi, The theme seems to have issues on wp6 etc. mega menu is not being displayed in ‘menus’ via appearance, also booked is throwing errors this is a fresh install with only default plugins as per the theme install thanks
hello again, even with import demo data the mega menu is missing even with demo content. what mega menu are you using? i will buy it and give it a try
Hi
Please open a support request here https://thememove.ticksy.com/, then we will help you check it.
Thank you
hello friend, I sent an email to linhdo@insights.is as my support has expired. I sent login details etc. this is a default install with no extra plugins etc…....only default demo data and default theme as per the install. thanks
Hello,
Your email are in queue now, please wait a little bit. We will reach back to help you asap.
Thank you
All good, hopefully it is a quick fix. have a nice day, afternoon or evening
Same to you sir 
Hello frriend, I have solved my mega menu problem. It seems that it was not showing up until I made it visible through the menu editor. your theme ha no issues, forget my request
have a great weekend
Hi, thank you for letting me know. Have a great weekend.
Hello, i want to buy your theme but before i want to know if your theme also works with elementor?? Thank you!
Hello
Currently, the theme only supports WP Bakery.
Regards
