107 comments found.
Hello, Is the theme ready voor PHP 8.0? Thank you for your answer.
Hello,
Thank you for contacting us!
Absolutely! The theme supports PHP 8.0. Please check the changelog at the bottom of the item description page.
Regards.
Is it possible to update wp bakery also? Because that seems to be outdated and not working with php 8.0. Thank you.
Sure. The theme includes Themerex Updater allowing you to update WPBakery and all bundled plugins directly in the Dashboard. Please review this guide: http://melanie-hanson.themerex.net/doc/#theme_update_plugin
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
How do you install demo content after uploading demo folder?
Hello,
Thank you for contacting us!
Please follow these steps to import demo data one more time – http://melanie-hanson.themerex.net/doc/#demo_content
In case you still have any difficulties, please contact Our Technical Support Department at https://support.themerex.net/ticket/59769 They will be happy to assist you with your request.
Regards.
I have a ticket in progress already but waiting for someone to get back to me
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/59769/
Regards.
Hi is this able to support an LMS plugin
Hello,
Thank you for your interest in our theme!
LMS plugins are not integrated into the theme by default. But you may install a respective plugin. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
You may also consider these WP templates with LMS support:
1 – https://themeforest.net/item/learnify-online-education-courses-wordpress-theme/33410806
2 – https://themeforest.net/item/education-center-training-courses-wordpress-theme/10652918
3 – https://themeforest.net/item/lingvico-language-center-training-courses-wordpress-theme/23260985
Regards.
Hi, is the license valid forever? Or is a limited license? Thanks
Hello,
Thanks for reaching out to us!
With ThemeForest regular license you are allowed to use this theme for creating one single End Product (the final website customized with your content) for yourself or for one client. There is no need to pay on a per annum basis since it is a lifetime license. For more information, please follow http://melanie-hanson.themerex.net/doc/#general_information
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, We are considering this theme. The Home pg block that says “Follow me On #MelanieHanson” , can this be linked with an Instagram account and become an Instagram feed? Also, since this theme includes Revolution Slider, in that case can the main Home pg Image at the top of the page, post images in a Slider format of multiple images?
Regards,
Hi,
To clarify, I am referring to the 1st demo option for this theme with regard to my above noted questions. http://preview.themeforest.net/item/health-coach-blog-lifestyle-magazine/full_screen_preview/19070706?_ga=2.29879613.32844304.1623789493-1022236182.1623787227Regards,
Hello,
Thank you for your interest in our theme!
1 – Absolutely! The package includes instagram feed plugin that allows you to connect an instagram account and display posts in the section with the help of a shortcode.
2 – Sure. You can combine all the blocks from different pages and include Slider Revolution in the hero section. Please see the example – https://melanie-hanson.themerex.net/homepage-2/
Regards.
I have an issue with the menu not swapping to go to the top it always stays right
Hello,
Thank you for contacting us!
Let our Tech support team have a closer look at your website settings. Please provide your website login details in the support ticket at https://themerex.net/support/ – our support team will check it for you.
Thank you!
hello, Is the theme support LTR languages?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default.
Regards.
Hello. Can this theme be used with elementor?
Hello,
Thank you for your interest in our theme!
All existing demo pages are built through WPBakery Page Builder and should be customized via WPBakery Page Builder only.
The theme can be converted to Elementor by our Customization Studio. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.
Best Regards,Although I absolutely love the style of this theme and the layout options. It is incredibly slow. I don’t want to but have no choice but to switch it out with a theme without as messy code. :-/
Hello,
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. As you can see the demo speed is 2.00 s http://prntscr.com/ucl65o. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance. Please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hello. Does your blog support video (YouTube and Vimeo)? Does it support audio (Buzzsprout, libsyn or podbean)? Could I see an example of each of those types of posts? I couldn’t find anything in the demo. Thank you so much. Great theme!
Hello,
Thank you for your interest in our theme!
There is the ‘Widget Audio Player’ shortcode which inserts an Audio Player widget http://prntscr.com/t8dvpg, http://prntscr.com/t8dzyf, https://prnt.sc/t8aqeg.
The Widget Video Player shortcode allows to insert the Vimeo or Youtube link to video http://prntscr.com/t8e2aa, http://prntscr.com/t8e6tp, https://prnt.sc/t8arj1, https://prnt.sc/t8dpid.
Best Regards,Hi there! Beautiful theme.
1) Is this theme good for the latest version of wordpress? 5.4 2) I have a plugin from the brand “Thrive” (my plugins are for lead pages). Do you think these plugins are compatible with your theme? this is the link: https://thrivethemes.com/ 3) Are the pictures included with the theme? 4) If not, do you provide the size for each of the theme templates? 5) Is it easy to change colors in this theme? 6) Is support easily reached? thanks!!
Hello,
Thank you for your interest in our theme!
1. Sure, the theme is compatible with most recent Wordpress version.
2. We cannot guarantee the theme compatibility with plugins which were not included into the theme by default. You may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
3. All images are copyrighted to their respective owners. Images used in live preview are not included in the template.
4. Sure, our support team is happy to help to replace the default images with yours as well as with any other issues or difficulties if they arise.
5. Sure, all colors can be replaced with your custom colors http://melanie-hanson.themerex.net/doc/#theme_customizer.
6. Sure, each of our themes comes with 6 months of premium support, which can be extended at any time. Support time schedule is Monday – Friday: 10.00 – 19.00 CET. We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to our team analyzing and fixing the issue.
Best Regards,I would like to renew my support but am awaiting the new theme that is compatible with the new WooCommerce. Do you have an estimated date that it will be available?
Hello,
We are currently preparing the new update, it will be released in a short while. Meanwhile, please feel free to submit the ticket at https://themerex.net/support/ into Pre-Sales category (it does not require support renewal) to get help.
Best Regards,Thank you for the update. Since the new wordpress update my WP Bakery Builder is no longer working as well impacting me updating my pages on the site. Looking forward to the updated version.
Hello,
Please contact our support team at https://themerex.net/support/ to get the new WPBakery plugin version. Select Pre-Sales category in the ticket system to get help (it does not require support renewal).
Best Regards,thank you
Sure, happy to help! 
Hi Melissa I reached out to support and they won’t allow me to update the WP Bakery Builder without the updated support.
Hello,
Could you please provide us with the ticket ID. Thank you!
Best Regards,I cannot create a ticket because the support license has expired
Hello,
Please submit the ticket at https://themerex.net/support/ into Pre-Sales category – it does not require support renewal.
Best Regards,Thank you I am awaiting a response. Are there any updates on the updated version of the theme that is compatible with the updated PHP and woocommerce?
Hello,
We have not located any current theme compatibility issues with recent PHP or Wordpress versions so far.
Best Regards,I am receiving a message for a compatibility issue with WooCommerce which limits my store because the theme isn’t compatible with the latest version of PHP needed to run the updated version of WooCommerce successfully
Hello,
Please specify this issue in ticket for further research.
Best Regards,Hi,
Interested in your theme but seeing people complain about update, I’m reluctant to purchase it if it would be broken or have issues when installed. Please advice.
Hello,
Thank you for your interest in our theme!
We are currently preparing the new update, it will be released in a short while.
Meanwhile, the most recent theme version is compatible with the recent Wordpress version. You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.net/support/.
Our support team is always available for help and will be happy to assist if any issues arise.
Best Regards,Pre-sale question…
If installed on Wordpress, can I use the Divi builder to create, edit, and /update content?
Hello,
Thank you for your interest in our theme!
Unfortunately, we cannot guarantee the theme compatibility with any other builders except WPBakery Page Builder plugin. All existing demo pages are built through WPBakery Page Builder and should be customized via WPBakery Page Builder only.
You may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Best Regards,Hi, I like this theme but on the demo here the buttons and sections are cut off on the bottom. I am using firefox on my laptop: http://preview.themeforest.net/item/health-coach-blog-lifestyle-magazine/full_screen_preview/19070706?_ga=2.135308209.1027903758.1578752603-1888417233.1566839889&_gac=1.25653583.1578752603.Cj0KCQiAgebwBRDnARIsAE3eZjTl69gDMZRyqOC3hBkTl0japNcZDaY3fPm0Zq4suhAzah9NRl5yJIUaAhC9EALw_wcB
Will the demo import have this same issue? Look at the first section under main banner on the right – I see the pink button almost all the way cut off.
Thank you,
Hello,
Thank you for your interest in our theme!
We have not located any buttons display issues on the demo http://prntscr.com/qmyjvd. Please try checking this direct demo URL https://melanie-hanson.themerex.net/ and if the issue persists, please provide us with the screenshot of the issue.
Best Regards,Hi. Want this theme so bad, but It has not been updated since july. When are you releasing a new update? thanks.
Hi,
Thank you for your interest in our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Theme update is currently in the process, however we do not have the exact date of release yet.
Regards.
Guys, your theme needs updating – it’s not compatible with WP5.3 – it breaks the page builder? Do you need to update the js_composer plugin bundled with the theme?
Hello,
Thank you for choosing our theme!
You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.net/support/ – choose “Presale questions” category, it doesn’t require support renewal.
Regards.
Thanks – I’ve just messaged you through that channel…
You are welcome! Your ticket has been answered, please check it.
Hi, we have this theme and updated hosting php version to 7.2 or higher and it does not work… It needs an update urgently. And also it does not work other woocommerce payment zone methods with shipping companies.
Hi,
Thank you for contacting us!
Theme update is currently in the process, however it will take some time before official release. Meanwhile, please submit a ticket at https://themerex.net/support/ – specify the issues you got and our Tech support will provide you with further assistance.
Regards.
The plugins that need mandatory updates and the wordpress you need to upgrade to version 5.3, require that PHP be updated to a more recent version. But when I update PHP, the web stops working, apparently due to an incompatibility problem.
I can no longer send a ticket, since the technical support service expired a while ago, however, I should not have problems with the required updates and compatibilities.
Please, I need a solution about it.
Thank you
Hello,
Thank you for choosing our theme!
Please submit a “_Presale questions” ticket (i doesn’ require support renewal) at https://themerex.net/support/ and report the issues – our Tech support will take a closer look at the problem. Thank you
Regards.
Hi, this theme is not working with WPML on Blog Archive when you put the language switcher in Main Menu or when you switch on the WPML SEO hreflang.
Hello,
The theme is compatible with WPML plugin.
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
