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Hey guys, just giving a little nudge here, I am building this site for a client, I have the same theme options issue as some others so I guess youre aware of how to resolve oh, and no access to the demo content install. I have opened a ticket I wait eagerly to resolve so I may continue working on the site. Looks like an awesome theme, hopefully we get a fast solution. Best wishes, RC
You will get reply soon.
Ugh, this theme doesn’t work out of the gate. Critical Error in theme options.
Envato shows it was last updated in October 2022, but the theme hasn’t been updated since 6/2021.
Why is this being sold broken?
Hi, please contact with our support team. Our team will help you. Thanks.
When will you guys be updating the theme? Is it compatible with the latest version of WordPress?
Yes, its compatible with latest version of WP.
Ok, great. Will you be updating the theme soon?
Just purchased the theme, but already having issues. Says critical error in Theme Options section. Opened a ticket that I hope will be answered soon.
Hi, sorry for late, you will get reply after EID vacation. Thanks.
Hi, I purchased Health Coach Theme v1 a while back and now a client wants me to update it.
I can’t do anything in the Theme Options which is really annnoying. I downloaded the newest version of this theme from Themeforest but I’m not sure if this is actually a new version?
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://themekalia.ticksy.com/submit/#100011497 our support team will help you ASAP.
Thank you very much!
This theme broke my site – I’ve been advised by my host to delete it. I’ve requested a refund MULTIPLE times (over a month now) only to be told to be patient, and customer support would be in touch with me. I’m very angry and now resorting to publicly commenting, so others know what they are getting into by purchasing this theme. This is not a one-click installation, as advertised. And—it has created CRITICAL ERRORS on my site that now need to be fixed.
All of the developer’s responses to comments here say to submit a ticket. I’ve submitted TWO TICKETS and have been trying to get this resolved for OVER A MONTH. BUYER BEWARE.
I’m STILL waiting for a response to my trouble tickets and refund requests. This has been since November 2022.
Where is Fit Coach theme update files? I downloaded but it is old?
Hello, is it possible to have an answer. I’ve bought the theme by mistake. I thought it was an other. Plus the documentation is not available as written. I’ve asked refund days ago but nobody’s answering. Thanks in advance.
Hello, possible to have an answer from this support team ? Neither received a word on the missing doc, nor my refund demand.
Hi, this is doc link http://commonsupport.net/documentation/fitnesscare/
Hi, I purchased the them in 2019 and my client needs an update. I’ve done all the edits and added the Polyland plugin since he now wants the website in Spanish and English. However, I cannot seem to edit the top bar and when going to Theme Options I am not able to do anything. I know it needs an update BUT I don’t want to loose all the work done. Can you please let me know how can I update the theme without loosing all the work. Thanks
Hi, please send us a support ticket. Our team will help you. Thanks.
Hello, i bought the theme. I can’t find the documents. It is not working? http://commonsupport.net/documentation/healthcoach/
Hi, We will update doc link. Thanks.
However I noticed, the version 1 hasn’t been updated since 2016.
How can I update to Version 2.0, and how can I do it without breaking the website?
Please send us a support ticket.
Our team will help you.
Hi, I just bought the WP version. You may refund the 1st pruchase. Thank you.
Please send refund request.
Hi is it possible to use elementor with this theme ?
No, its developed with visual composer.
I can’t seem to find a template without a sidebar? I don’t want the the page to be full screen width, but I want pages to not have a sidebar, can you help?
Hi, I can’t import the demo on my site. There is really no button.
Should I import the “fitness coach” demo
Hello, this is a presale question. I want to purchase your template, however I want to see the samples of all of your pages for Life Coach. The home page shows but when I click the other pages it brings you to the health coach pages. Is there a way for me to see all the pages for Life Coach? Also do your images come with your template? Thank you!
There is no special inner pages for life coach.
My support has expired for your theme, but I see that the concern I’m experiencing has already been mentioned here 3 years ago and that you answered the person via your ticket system.
Currently when a link contains child elements it is not clickable, is there a quick fix for this?
Thank you for your support.
Please mail your issues to email@example.com
The author of this theme asked for our username & password but has done nothing. Nothing at all to fix the issues with their theme. We still cannot update the information on our website because of this. Not being able to update important information on our website is hurtful to our business. We are reporting this author & its faulty theme to Envato as well as other platforms where this theme is being sold.
Sorry for the delay. Please give ticket id
Theme Options are not working! I cannot update my company phone number. I see buyers have been complaining about this issue for OVER A YEAR! After a year you do not have directions on how to update this theme. I am not paying for support when this is the fault of the designer. No way… I put in a ticket & expecting to hear from someone. This is ridiculous.
Hi, Please send all the issue via our support center. Our team will help you.
Two questions for you.
1. I see that Visual Composer is integrated in your Fit Coach theme. I was wondering if the builder was used to create the site layouts or is html/css used to code the site?
2. It looks like theme owners have been having major issues with your theme , for example:
- “Latest compliant version of your theme to meet js-composer and Wordpress core version…”
- “Theme options as buttons in it is unclickable and Unable to install Demo Content..”
- “We have the same problem, buttons in theme options are not clickable…”
Have you addressed these issues by providing an updated version of your theme in Theme Forest?
1) with the help of visual composer you could place sections visually means no need of html css codes
2) all these issues are fixed
Hi, thanks for the reply but I’d like some clarification on question #1 please. Did you use Visual Composer to build out this theme, or did you hard code it?
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