This author's response time can be up to 2 business days.
Hello, i bought the theme. I can’t find the documents. It is not working? http://commonsupport.net/documentation/healthcoach/
Hi, We will update doc link. Thanks.
Hi, I purchased Health Coach Theme v1 a while back and now a client wants me to update it.
However I noticed, the version 1 hasn’t been updated since 2016.
How can I update to Version 2.0, and how can I do it without breaking the website?
Please send us a support ticket.
Our team will help you.
Hi, I just bought the WP version. You may refund the 1st pruchase. Thank you.
Please send refund request.
Hi is it possible to use elementor with this theme ?
No, its developed with visual composer.
I can’t seem to find a template without a sidebar? I don’t want the the page to be full screen width, but I want pages to not have a sidebar, can you help?
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://themekalia.ticksy.com/submit/#100011497 our support team will help you ASAP.
Thank you very much!
Hi, I can’t import the demo on my site. There is really no button.
Should I import the “fitness coach” demo
Hello, this is a presale question. I want to purchase your template, however I want to see the samples of all of your pages for Life Coach. The home page shows but when I click the other pages it brings you to the health coach pages. Is there a way for me to see all the pages for Life Coach? Also do your images come with your template? Thank you!
There is no special inner pages for life coach.
My support has expired for your theme, but I see that the concern I’m experiencing has already been mentioned here 3 years ago and that you answered the person via your ticket system.
Currently when a link contains child elements it is not clickable, is there a quick fix for this?
Thank you for your support.
Please mail your issues to firstname.lastname@example.org
The author of this theme asked for our username & password but has done nothing. Nothing at all to fix the issues with their theme. We still cannot update the information on our website because of this. Not being able to update important information on our website is hurtful to our business. We are reporting this author & its faulty theme to Envato as well as other platforms where this theme is being sold.
Sorry for the delay. Please give ticket id
Theme Options are not working! I cannot update my company phone number. I see buyers have been complaining about this issue for OVER A YEAR! After a year you do not have directions on how to update this theme. I am not paying for support when this is the fault of the designer. No way… I put in a ticket & expecting to hear from someone. This is ridiculous.
Hi, Please send all the issue via our support center. Our team will help you.
Two questions for you.
1. I see that Visual Composer is integrated in your Fit Coach theme. I was wondering if the builder was used to create the site layouts or is html/css used to code the site?
2. It looks like theme owners have been having major issues with your theme , for example:
- “Latest compliant version of your theme to meet js-composer and Wordpress core version…”
- “Theme options as buttons in it is unclickable and Unable to install Demo Content..”
- “We have the same problem, buttons in theme options are not clickable…”
Have you addressed these issues by providing an updated version of your theme in Theme Forest?
1) with the help of visual composer you could place sections visually means no need of html css codes
2) all these issues are fixed
Hi, thanks for the reply but I’d like some clarification on question #1 please. Did you use Visual Composer to build out this theme, or did you hard code it?
Hello! I bought the theme for only one reason. And that is for the Fitness Coach costumization page and I dont have it in my Theme Options!
Thank you very much
i opened one
Thanks, you will get the reply soon.
Hello, I have submitted a ticket based on your instructions here. this issue needs to be addressed and I would advise no one to purchase this theme until author provides an update to themeforest
You will get the reply soon.
Hi, please provide latest complient version of your theme to meet js composer and wordpress core version. this theme is way too outdated and I need to update it. thank you!
Thank you very much, but I’m not going to pay to renew my support license when you should be providing a working functional theme. I am a verified purchaser so you can either provide a contact email here and i can send you the verification of my purchase, or you can provide a working updated theme on your theme forest profile.
TICKET #2583956 I sent my inquiry
Nice you have released the new update for the Theme, and kindly give us the procedure to update the theme from WordPress, for my existing Website.
Hello Team ,
Even I have the same issue with Theme options as buttons in it is unclickable and Unable to install Demo Content atleast to start something with designs..
I have even raised a ticket (TICKET #2559824) and their is a delay in responding from your end, please do the needful as soon as possible..
You will get the reply from our team.
Hi, we have the same problem, buttons in theme options are not clickable. There may be a connection with last wordpress upgrade to version 5.51. Before upgrade all worked. Thank you.
Our team working on its updated version.
You will get the update soon.
Can I ask you, how long it will take until you updated the version? Thank you.
Our team working on it. You will get notification after approval.
Ok, thank you for answer.
New version and Test JQuery helped. Thank you!
Theme appears to be broken after update. I am no able to click on theme options button to modify any thing. Button seems to be static and not clickable.
I had purchased the theme but support expired hence not able to submit a ticket.
Please send us a support ticket.
Our team will help you.
Like I said, I am not able to open support ticket as support has expired. This is an upgrade issue and I should not be expected to renew support by paying $40.
Please select “HTML items” tab and send the ticket.
I am not able to see HTML items tab. Can you reply here? This seems to be common problem that everyone is facing. Hence you can choose to reply here.
Use this direct link https://themekalia.ticksy.com/submit/#100014184
I am aware of this like and have bought alteast 10 themes. Before submission it is giving error saying support is expired. We are going in circles and I am really not happy the way you are handling this. You need to either let me what should I do or refund the amount. This theme after the update is broken and I am not able to click on any buttons on theme options. How am I supposed to make any changes?
after installing that plugin please do the below screenshot s settings.
the whole theme will work for you.also very soon we will upload the latest version of theme at envato.thanks
Unable to import demo content. The utility tab in theme options is static. cant click it.
Already submitted tickets – #2518155 and #2518243 Need urgent support please. Unable to use the theme
You will get reply soon.
Thanks for your patience.
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