344 comments found.
Just an ordinary individual who is looking to buy and adapt this theme. No specialist knowledge. Does the coming soon page act like a holding page whilst I customise my site? Also I read a lot about having to buy additional plugins, is the theme workable with the regular license just plug and play for a novice? Thank you in advance.
There is no coming soon page in the theme by default. However, you can try to add a coming soon page with the help of extra free plugins. This is a simple theme and comes with its own pre-built plugins, there is no need to use extra plugins if you will use only the theme’s default settings and options
Hi. Thinking about buying this theme. I see it hasn’t been updated since Dec 2021. Are you continuing development of this theme? Thank you.
The theme update will be after our prior projects. At the moment the Health Coach theme has lower priorities for updates
Hello, I have installed but when import demo I get 404 after reimport website work but all is 2 time why?
It could be due to several factors. Anyway, we are glad that you have imported the demo layout. We recommend you check the following topic, to get info on what can cause restrictions in demo import >>> https://docs.stylemixthemes.com/f-a-q/how-to-fix-errors-during-the-theme-and-demo-content-installation-process
Could you tell me if there are any plans to release an update to the HealthCoach theme any time soon? The latest version is spewing lots of deprecation notices from the bundled Redux Framework on PHP 8.0.
PHP 7.4 stops receiving security patches in 3 months.
The PHP 8 integration for the themes is not a quick task. At the moment, we are simply not able to properly answer your question, as the priority of the PHP 8 integration for the theme doesn’t include a high priority for us. Some fixes and improvements are taking more time than expected. Unfortunately, we can’t provide an exact release date.
Hi, has this theme been tested for WordPress 6.0? Is it safe to upgrade?
The theme latest check was with the 5.9.3 WordPress. At the moment we are not able to provide details for the 6.0 WordPress, as there might be unexpected issues. We recommend you use the 5.9.3 version. You can track the needed changes in the theme documentation >>> change log >>> https://docs.stylemixthemes.com/transcargo-theme-documentation/extra-materials/changelog
Can you let me know how to update the WP Bakery Plugin that came bundled with the theme?
The WPBakery Page Builder plugin can be updated only after the theme update. License code for WPBakery Page Builder is not included. However, you can use them freely or activate your personal license (if you have one) to get plugin updates. This is the Envato policy, also authors of these plugins do not allow any theme developer to provide Purchase Code for third-party plugins.
We are using this theme for a couple of years and it all worked great. But all of a sudden Testimonial slider stopped working correctly. Images are no longer shown on the homepage using testimonial slider – they are showing fine on the individual testimonial posts. We are running WP 5.9.3 and theme version 2.7…. and have STM Post Type plugin turned on … (I upgraded from 2.6 to 2.7 after this issue was discovered and turned plugin on, but images are still not showing on the homepage)
Please send a link to your website and I can have a look at the issue.
where should I send the link?
You can send it here.
sorry for late reply … but I just made design changes to that area (removed testimonial slider), don’t want to deal with the extra hassle
When are you going to release WordPress 5.9 compatibility version? WordPress 6.0 version will be released on May 24. Why are you too late to release new versions of the theme everytime?
We cannot release the WordPress 6.0 compatibility update immediately since we are restricted in recourses. Moreover, the current version of the theme is compatible with the WordPress 5.9 version.
I’m not asking you for an update for WordPress version 6. I’m asking you why you are making WordPress updates so late. When I asked you if the latest theme is compatible with WordPress 5.9 version, you said that it hasn’t been released yet and you didn’t give any information later before 3 months ago!!
Please write in time whether your theme is compatible with the latest version of WordPress and inform those who purchased your theme without any delay. This is your responsibility.
Found how to translate footer content with wpml: admin texts
You can translate footer widgets following instructions here – https://wpml.org/documentation/getting-started-guide/translating-widgets/
is this theme compatible with Elementor pro builder?
Hi, is the theme compatible with WordPress 5.9 version?.Thanks
When are you going to release WordPress 5.9 compatibility version? WordPress 6.0 version ill be released on May 24? Why are you too late to release new versions of the theme everytime?
It does not support WordPress 5.8 and team is not working on it.. This is totally security issue and I don’t suggest you to purchase it.
Hi. Are you still working on the compatibility update of WordPress 5.8 version?
Hi. Are you still working on the compatibility update of WordPress 5.8 version? Thanks
After I have upgraded to 5.8, the theme that I purchased has messed up!
What is the ETA for the next update?
It had been reported you on 20th July 2021 which is the date of WP 5.8 Release. Unfortunately, I could not upgrade my website because of your development. It has reported more than 45 days… How long should we wait more?
Are you kidding? How long should we wait you to update WordPress 5.8 ?
Hi, has the theme tested with WordPress 5.8 version?.Thanks
Hi. Are you still working on the compatibility update of WordPress 5.8 version?.Thanks
I have been using this theme since 2016 and it a great theme; however, it has flaws. I purchased the Bakery page builder but when I click on it I get a spinning icon in the middle of the page and it never takes me to where it is supposed to. Now I go to add qualifications to my about page and that section is missing from the left menu. It used to be in there because I added qualifications but now after updates, it cannot be found? I purchased 6 months support but am unable to request support because it is not taking the license number that I put in and I don’t see anywhere else to put in a license number. This is extremely frustrating when you want to do a quick change to the site and it has taken over an hour to get nowhere.
In looking at their documentation for setting up the theme I also see that I am missing these dashboard categories: Comments, Testimonial, Qualification, Service, Event and Sidebars. Can anyone tell me where these went? How am I to edit my theme without these?
I cannot access support. I am logged in, it tells me how many days I have left. It is asking me for a code and not taking the code I put in. Where is all this? What are core plugins?? I am missing parts of the Health Coach theme! Missing is: Testimonial, Qualification, Service, Event, Sidebars. Where did they go? I seriously want to cry! This is soooo difficult!
Please do not ignore my previous comment. Log out from your support account and log in using the “Login with Envato” button – https://prnt.sc/1gk5lxq
Also, plugins are located in the Appearance > Install Plugins section.
Cheers?? I feel like drinking after reading your response :
) lol!! There are elements missing from the theme. These are NOT plugins! These elements NEVER were plugins. If there were plugins, then why are they NOT showing up under the plugins section? You must think I am a WordPress pro and can guess what you are telling me to do but sadly I am like a 6-year old and absolutely have no clue. Your responses are not helping me at all just causing me further frustration. Are you familiar with the Health Coach theme?? If not, go into the theme sample and look at the menu on the left….it lists like this: Dashboard | Posts | Media | Pages | Comments | Testimonial | Qualification | Service | Event | Sidebars | Contact etc. What I have is this: Dashboard | Posts | Media | Popup Builder | Links | Pages | Comments | Contact. As you can see I am now missing Testimonial, Qualification, Service, Event, Sidebars. Where did they go? Again, these are NOT plugins. Cheers! :)
Please stop ignoring my comments. Services, Events, Testimonials, etc. are custom post types and they are part of the STM Post Types plugin. Therefore, I asked to check the Appearance > Install Plugins section to ensure that plugin is active.
If those sections aren’t available in your Dashboard, then the STM Post Type isn’t installed or active on your website.
Please be aware, we provide customer support exclusively on our support website. If you still have problems with custom post types, please kindly submit a ticket since the comment section is only for pre-purchase and quick questions.
Moreover, there are more than 10K customers who actively submit tickets without any problems.
Thank you for a response that helps me out! I couldn’t submit support because it is not easily found on your site (at least to me). I would assume the 10k that have submitted tickets without any problems have either submitted tickets before so know the process. Your response regarding the Plugins was EXACTLY what I was looking for from the beginning. Something I could use and that makes sense to me. Your steps worked perfectly and I never would have found how to do this if you didn’t walk me through it! Thank you for your time and I hope you have a blessed day! Bless you!
Could you please clarify what exactly is difficult for you in submitting tickets?
Moreover, we provided a list of the required plugins in the theme documentation – https://docs.stylemixthemes.com/healthcoach-theme-documentation/getting-started/installation1
You mentioned that you are using the theme since 2016 and core plugins are a basic part of the theme. It isn’t possible to use the theme without those plugins for 5 years.
Very Bad Company and Very Bad Support. After Theme update and Wordpress update my client’s website was down for a month. They couldn’t do anyting and the problem was in the theme. The problem solved from my host provider’s technicians with a fresh install of theme and plugins from theme. I advice everyone to avoid this company and their themes. Only damage and nothing else.
According to the history of your requests, our support agent recommended installing the theme on another hosting to make sure that there is no problem with the theme. So if the reinstallation of the theme has solved the problem, it is obvious that there is no problem with the theme itself.
Before the release of any update, we conduct automatic and manual testing of our theme. However, during the installation/update process, there may occur unexpected issues related to the work of other plugins or problems with the server-side. There might be an interruption on your server or website during the update.
It isn’t possible to recognize such kinds of unexpected issues and interruptions after the update process is done. And it isn’t fair to blame us for such kinds of issues.
Does anyone know how to change the footer of this theme where it has the girl flexing her arm muscles and the text “Visit my Shop” and also the footer right at the bottom where it has the copyright text? The user guides for this theme are woeful!
Hi, web pages autoscrolls down on opening when update to 2.5 version. Tried to deactivated all plugins but nothing has changed. Thanks
Hi, already updated the included plugins as well but nothing has changed. We need to fill new ticket but support has expired. We think that the problem is about new version of the theme. So what we can do? Thanks.
Great, thanks for your interest..
You are welcome!