479 comments found.
When will this theme get updated mostly for WP Bakery?
Hello, and thank you for your interest in our theme. We are working on it. Please, wait and you will be notified in your inbox as soon as a new theme version is released.
Please answer support ticket!
Hello and thank you for letting know you’ve send a ticket. We have posted a response. Let’s continue our discussion there.
There is no response!
https://prnt.sc/7hXav-cdSMTVHello, we are checking it and you should have a response soon.
Hello,I am considering buying this theme. Does your version of WPBakery page builder have both frontend and backend editor. Thanks
Hello and thank you for your interest in our theme.
The frontend editor of WPBakery Page Builder is by default deactivated. We’ve chosen to keep it this way for two reasons: 1) the backend editor provides a better and more accurate way to build the pages and 2) to avoid conflicts with our theme (only in some areas of the page).
Every other feature of the builder is provided together with a variety of unique elements that work in accordance with the special post types.
Hi is this theme is compatible with php 8+ verisons
Hello, and thank you for your interest in our theme.
Healthflex has been tested to comply with PHP v8. You can use it on any modern hosting environment. We are constantly working on improving its compatibility and stability with even the latest sub-version of PHP.
Hello,
Can you please give me the html color code of this area : https://drive.google.com/file/d/1XoEsfIHeo6HnZn_rTP-ZOnnqS_OqYcGn/view?usp=drivesdk After the last update, I lost it , the colors of each column has been reverted to the primary color code in my website. Thanks you by advance for your help
Hello and thank you for using our theme.
The colors for each teaser box are:
The first box: #088eff
The second box: #269cff
The third: #45aaff
The fourth: #64b8ff
You can apply those colors to the background of each column where each teaser box is placed.
Hello, is there the possibility to open a link added to a teaser box in a lightbox (like the doctor info page)? I’m not sure about that, but I remember that there was an option to open a page inside a lightbox from a teaser box. Thank you
Hello and thank you for using our theme.
This feature was never included by default in the element. However, you can achieve that by adding a third-party plugin like Lightbox-2.
After adding and activating the plugin you can add a link using HTML in the description of the Teaser Box. Just make sure you add the “wplightbox” class on the tag of the link. Next, add the link to the special field (EXTRA CSS) of the Teaser Box element. Then, save the changes in the element’s settings, update and visit the page to review the result.
Last but not least, you may need to use additional CSS and moderate the size and the ratio of the image to make it look nice on the screen.
Hi, after updating the theme the “Plethora Features Library” plugin breaks the layout, please help. Because I want to run my site under PHP 8.1.
Hello and thank you for using our theme.
We need more inormation to provide you with a valid response. Please, contact us via our support desk and we’ll investigate the issue as soon as possible.
I really love this theme and use it on 4 of my websites. But I am also a big fan of keeping my themes, plugins and CMS updated. But when I update to the latest version of WP Bakery Page builder (from 6.5.0 to Version 6.10.0.) the theme will not work correctly anymore: the styling is a mess and the contact 7 forms do not work anymore (you cannot fill out the fields and hit the send button)
Hello and thank you for your kind words.
WPBakery Page Builder version 6.10.0 has been released recently and we are still testing it. The latest supported version of WPBakery Page Builder as of late Oct 2022 is version 6.9.0 It was included with the latest version of Healthflex (2.6.0).
To resolve any issues caused by the update, we recommend removing the currently installed version of WPBakery Page Builder and rollback to the previous one. Just make sure you have added and activated the latest version of Healthflex. The moment we have finished checking the new version of WPBakery Page Builder we will release a new theme version that (among others) will include it too.
If you have the latest version of Healthfelx activated, go to Dashboard > Plugins, deactivate and delete WPBakery Page Builder. Then, follow the notifications to install and activate the version of WPBakery Page Builder that is included in the theme package.
Hello. You have to know that the newest version of WP Bakery 6.10.0 breaks the layout of the theme in both desktop and mobile view.
Hello and thank you for purchasing our theme.
WPBakery Page Builder version 6.10 was released only three days ago and we didn’t have the chance to test it yet. We need to test each new version before including it with the theme package. Moreover, the latest version of Healhflex contains the previous stable release of the plugin.
If you have updated WPBakery manually you’ve probably switched to the plugin update method and purchased a separate license for the plugin.
In this case, you need to contact WPBakery for support. Else, we recommend rolling back to version 6.9.2 which works perfectly fine and includes all the features of the Page Builder, and waiting for the next theme update which will include the new (tested and stable) version of the Page Builder
Is it possible to get Healthflex to work on PHP8? I’m getting errors when testing in PHP8, and it appears the “Plethora Features Library” is the issue. I’m open to renewing support if you can get it to work.
Hello and thank you for using our theme.
Healthflex has been tested to comply with the latest version of PHP. In fact, we have tested it with version 8.1 and it worked as expected. Note that, certain warning messages may appear on the console while inspecting, but they are only for reference. In most cases, they are prompting changes planned for a future version of the pre-processor. They don’t affect the site in any aspect.
If you have been receiving error messages, please make sure you have updated the theme (and the requested plugins) to the latest version. Also, ensure the messages are produced by our theme and not a (third-party) plugin. If you continue receiving messages, we recommend contacting us via our support desk and reporting them. We’ll be glad to take a closer look at the implementation and provide a resolution.
If I deactivate all plugins aside from the Plethora Features Library, and switch to the main theme from the child theme, with the theme and plugins to the latest versions, it still throws this error with PHP8: Fatal error: Uncaught ValueError: Unknown format specifier “i” in /home/customer/www/staging2.arborfamily.com/public_html/wp-content/plugins/plethora-featureslib/libs/mustache/mustache.php:258
We tested again on another local install with PHP version 8.1.4 but we couldn’t reproduce the error. If you need us to investigate, please contact us via our support desk: https://plethorathemes.zendesk.com/ You will also need to provide us with the URL address of the website.
hello after updating google analytics from universal to ga4, it stop working and google analytics not receiving data anymore. help please
Hello and thank you for using our theme.
Currently, our theme hasn’t been updated to support GAv4 out of the box. We recommend removing the current tracking code and adding the new one using a third-party plugin like Insert Headers & Footers that allows for adding multiple lines of code.
Hi, I have tried to install a demo page but I am getting a mixed content error. If i view the site using http it shows but it doenst with https. How do I fix this?
Hello and thank you for using our theme.
Did you recently switch to a secured protocol? If you have installed SSL after creating the site it is possible to receive similar errors. There are multiple ways to fix that. One is to download the images that appear to load over HTTP and upload them again in the same location. This way they will load over HTTPS. Another way is to use a plugin like SSL Insecure Content Fixer which will automatically set all page element to load over HTTPS.
Hello, I just purchased the theme and I am having an issues where on desktop the background image is not displaying for some pages including the Free Appointment (parking page), but on mobile it is working. Please advise?
On this page here (Home Page): https://www.siricorwellness.com/Hello and thank you for purchasing our theme.
We need more information to provide you with a valid response. For better results, please, contact us via our support desk, providing us: - the URL address of the page(s) the issue erupts - one or more screenshots of the case(s) - the browser you have been using while noticing the effect
Create an account and log in here: https://plethorathemes.zendesk.com/
Hi
We purchased Healthflex theme and imported Clinic demo but its not showing properly as layout is broken. Please check issue https://chi.mauldinwebhosting.com/. Please let us know ASAP.
Thanks
Have you recently installed an SSL certificate on your site?
In this case, you need to update the URL address on Dashboard > Settings > General. Locate the two fields WordPress Address (URL) and Site Address (URL) and add the correct address.
In particular, the secured address starts with “https” while the plain one is missing the final “s”. Add the correct address on those fields and click on Save changes. Then, visit your website (reload the page). At this point, the overall appearance should have been restored.
When you switch to the secured domain but haven’t changed the URL on the WordPress settings, the CMS can not locate the CSS style sheet that is dynamically produced by the theme, therefore your site loads without any style applying to it!
I used to own this theme, now its not available in my account. The latest version installed is 1.5.7
What do I need to do to NOT purchase again and simply download update?
Hello and thank you for your interest in our theme.
The latest theme version was made available to all our customers. If you have a valid license, just log into your account and go to the downloads section. If the package is not available in the section then try with another account.
If you have multiple accounts, it is possible the theme was purchased from another account. You need to locate the account you have been using while purchasing the theme.
As far as we know, Envato hasn’t made any changes to the terms and the items remain available to the customers no matter how long ago they made the purchase.
If you believe you should have access to an item that does not appear in the downloads section we recommend contacting the support center and request for assistance: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
Hi! I just updated from 2.4. to 2.5, and now all the slides on my homepage are listed beneath each other instead of rotating in the slider. 
How can I fix that? https://www.womans-care.at/
Hello and thank you for using our theme.
We reviewed the URL address you provided us and we noticed there is a JS error that is not present on our testing installations.
It is possible the error is related to the configuration of your site. Even if you haven’t changed anything after updating the theme, the problem appears to be on your side.
In particular, the slider function is not loaded (and we can assure you, it is present in our theme package on its own file). This can happen if you have activated some kind of accelerator, a caching mechanism, or a hosting-optimization-provided code. Or it’s simply caused by a slow network.
It looks like the JS is not loaded at the time and the slider is not interpreted as one rather than a series of images.
To resolve the issue, first, we recommend troubleshooting the site. To do so, please follow our guide, available at this URL address: https://plethorathemes.com/kb/troubleshoot-your-website/?kb_product=healthflex-wp
If you have a relatively large number of plugins, consider disabling them one by one and each time review the site. It is possible for one plugin to conflict or to create additional latency. For more information, please take a few moments to revive the guide.
If the problem persists, contact us via our support desk: https://plethorathemes.zendesk.com/
Hi, unfortunately I have not been able to fix this yet. Now I was wondering if it’s safe to update to WordPress 6.0 before I continue?
Hello and welcome back.
The theme has been tested to comply with the latest version of WordPress and it’s perfectly safe to update. However, since you are facing issues, we strongly recommend keeping a full site backup before proceeding in order to have a valid restore point in case something won’t go as expected.
If you need us to investigate, please, renew your license and contact us via our support desk. We’ll check it out as soon as possible and come up with a resolution.
Thanks for your super quick reply! Updating to WP 6.0 was no problem at all – my slider problem still isn’t solved, though. I created a new ticket on zendesk. Thanks!
i Have a problen in Grid I used Image Gallery and type image grid Show images please
https://ibb.co/qJvfbcp. -> english https://ibb.co/tcYc3VY > arabic – must be float in rightPlease Help me
Thanks in advance
If i want to buy flutter mobile app for your theme which one you prefer, website has two language english and arabic? Thanks in advance
Hello and thank you for your interest in our theme.
Healthflex is designed to work as a standalone application (based on WordPress). You can extend its functionality with third-party plugins or custom code. We haven’t tested our theme with any mobile app as it is 100% responsive and adapts to any screen size. Moreover, the standard functionality is well served by the current design. If you need to add extra stuff or have a separate version of your site on mobile devices it’s a totally different case. You will need to focus on how to adjust the mobile app to match the site content rather than the opposite. Therefore, any mobile app that has the features you need and can operate with the WordPress database will most possibly work with it.
When will the new release come out? It’s not compatible with the latest version of Wordpress. “I get a There has been a critical error on this website.” error.
Hello and thank you for using our theme.
We have tested Healthflex with the latest version of WordPress and it works as expected. The particular error may be a result of other factors like the configuration of your site or third-party plugins. If you need us to investigate, please, contact us via our support desk and we’ll check it out as soon as possible. You may need to renew your license, though.
Support RTL and Arabic ?
Hello and thank you for your interest in our theme.
The theme is not ready for RTL languages, however, we have an easy workaround available for anyone interested in adding support for Arabic and other RTL languages: https://plethorathemes.com/kb/comply-with-rtl-languages/?kb_product=healthflex-wp
Ok, can i add rtl.css file to theme and put css code in it?
Hello and welcome back.
First of all, you don’t need to create a separate file in order to add RTL support. You only need to use the supported custom CSS (on the reference post we provided you on the previous response). You can add it either on the native field of WordPress Dashboard > Appearance > Customize > Additional CSS or on the special field in theme options Dashboard > Theme Options > Advanced > Scripts & Styles > Custom CSS. Don’t forget to click on Publish (first case) or click on Save changes (to make sure the CSS will apply).
Thanks , I want to add rtl.css file , help me please
Please, take a few moments to review this tutorial that provides numerous ways to achieve what you need: https://webdesign.tutsplus.com/tutorials/how-to-add-custom-css-to-your-wordpress-site--cms-34367
ok, Now i Have a problen in Grid I used Image Gallery and type image grid Show images please
https://ibb.co/qJvfbcp. -> english https://ibb.co/tcYc3VYPlease Help me
Thanks in advance
Hello and welcome back.
We tried to review the first screenshot but the link was directed to an error page. We only managed to review the second one. The particular templates require a custom approach we currently don’t have available. We keep a note of your request and we may consider adding RTL support for products (or related documentation) on a future version of the theme.
What is the release date of the new version? I need this feature. If I need custom work, how much it cost? Thanks advance
In english grid float in left but doesn’t float right in arabic?
The date is available on the right column of this page. Nevertheless, if you need customization support, please contact us via our support desk and a member of your team will contact you for details on your request. https://plethorathemes.zendesk.com/
Thank you.
