We understand at this very moment you may be irritated by the situation you are facing but, it needs more than a commend in a forum to get out of it.
Our support desk is open and accepting all requests from supported customers (you may need to renew your license though) and, we are doing our best to keep up your precious work online. We investigate every issue and, we can come up with a resolution, even in cases the issue is not related to our theme. The later is possible if you have modded the theme or having installed third party applications not certified with use our theme. Also, an outdated version of the theme in combination with outdated plugins may produce unexpected issues (but this can easily be solved with updating).
In any case, we know our theme better than anyone else and, we can tell if an issue is related with it or not. In case it is, we'll come up with a resolution. In case it isn't we'll give you a lot of details about who to contact next and, what to look for. In both cases, your poor ratting will remain in this forum (unless you change it), misleading the rest of the visitors about the quality of our product.
So, consider contacting us in the mainstream way (via our support desk) and, you'll have at least one group of people investigating your issue. Isn't that better than the deadlock practice of anonymous complaint?