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Discussion on HEAP - A Snappy Responsive WordPress Blog Theme

Discussion on HEAP - A Snappy Responsive WordPress Blog Theme

4.82 (216 ratings) 4.82 stars
Cart 2,938 sales
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pixelgrade supports this item

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499 comments found.

Unfortunately their customer support is non existent so buyer beware!

Hi,

I’m sorry for the delayed response here. As I can see, one of my teammates is already in touch with you via email. No worries, you are in good hands. :)

Kind regards,
Alin

Hi there, does this theme support Adsense or is it Adsense optimized?

Hi,

The theme supports Adsense, you can use it without any problem.

Kind regards,
Alin

Hi, I want to change site background but can’t. Some settings don’t show on admin interface, I don’t know why. Maybe interested in some plug-ins. I wonder how can I change site background manually. Where is this background adress information exactly. Whic file or database table. Thanks.

Hi,

Please use the Theme Help button from your WordPress Dashboard and start a private conversation, where you can give us specific details about what you’re trying to achieve. We’ll take it from there.

Thank you,
Alin

Unable to remove/change the pixelgrade copyright in footer. The footer widget or customization mentioned in the help file and in these comments don’t seem ot exist:

https://imgur.com/a/y9iXTUA

Hi,

I’m sorry for the delayed response here. The copyright text can be easily edited by going to Appearance → Customize → Theme Options → General (screenshot).

Alin

DEMO CONTENT IMPORTER—I cannot find this.

I purchased this theme a few years ago, but never used it. Today I am using it. After successfully installing it, I cannot find the option to import the demo content.

I shouldn’t need to have a support subscription to do this. This should be a simple button, but I cannot find it.

Please help. Thank you,

Hi,

The demo data is not a feature included in the theme. You can have access to it only when the support period is active for your theme license. Here’s an article where you can find some more details about how you can renew it: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Thanks,
Radu

Hi Pixelgrade,

Does the latest version of Heap support WordPress 5.0.2?

Thanks!

Hi,

I’m sorry for the delayed reaction here. We’re back from holiday. :) The truth is that we rebuild our support theme and we’re doing our best to catch-up with everything.

Please read the following article from our blog — Pixelgrade and WordPress 5.0: what you need to know

Have a nice weekend,
Alin

Hi Pixelgrade,

Does the latest version of Heap support WordPress 5.2?

Thanks!

Hey,

We didn’t make intensive tests with WordPress 5.2 yet, but there shouldn’t be problems. However, if you upgrade and find something, just let us know.

Thank you,
Alin

If the demo doesn’t work .. what about the main theme …

Hi,

Could you please check it now and tell me if it works now?

Demo page: https://demos.pixelgrade.com/heap/

Thank you,
Alexandru

Hey guys, after updating the Customify plugin all the CSS in my site has gone and not aplicable again. The site doesn’t read the custom CSS. Do you know anything about this issue?

Hey,

I’m sorry about that. There were some issues with the latest update of Customify plugin. Please send us a message to hello@pixelgrade.com and we’ll give you a temp fix, until we’ll release a new update.

Thank you, Alin

Hi there, Does this theme support WC3 accessibility standards?

Hi,

Yes, as far as I know, the Heap theme does have support for WC3 standards. Is there something specific you’re looking for?

Alin

Hello, is there a way to change the email address that’s included in the header? I changed my Wordpress email, but it doesn’t seem to update in the header.

I bought the HEAP theme almost 5 years ago and I want to update it and I get an error message, can you please help me? I have re-checked everything and it is correct, the problem I´m having is that some strange characters appear when I post a blog: “by wp.paragraph”

“Invalid TeamForest/Envato Marketplace Data Your TeamForest/Envato Marketplace data appears to be invalid.

Please re-check your marketplace data.”

Hey,

When purchasing a theme via Envato, you get limited time support. However, you can update the theme even when the support expires. Learn more.

I’ve sent an email regarding new and better opportunities for Heap theme.

Regards,
Alin

Hello! I have some pre-purchase questions.

(1) Is it possible to omit “Created Date” and “Author” from each blog? (2) From mobile state, I noticed the title of each blog became small compare to PC state. Is it possible to make title bigger?

Thank you so much!

Hey,

I’m sorry for the delayed response.

In Customizing ▸ Layout ▸ Content there is an option “Show Post Title Extra Info” that you can use to remove the authors and date from single posts.

Regarding the title issue, please add this css to Customizing ▸ Additional CSS

@media screen and (max-width: 600px) { .article__title.entry-title { font-size: 20px; } }

Cheers,
Alexandru

Thank you so much for the answer!

Hi Pixelgrade,

Is Heap compatible with WordPress 5.4?

Thanks in advance!

Hey,

There’s no problem with Heap on WordPress 5.4. However, for more details, please reach me out via email to hello@pixelgrade.com.

Thank you,
Alin

Hi alin-clamba,

Thanks for your answer. I’ll give it a go.

Pre sales questions. Hello, is it possible to replace AddThis by something else (through a shortcode) ? Thanks

Hey,

To be honest, we need to check this first. Please send us a message via email so we can talk more about that.

Thank you,
Alin

i want to make blog posts with pagination

Hi,

Please send us a message to hello@pixelgrade.com and provide us with some more details about that.

Thank you,
Alexandru

Hi Pixelgrade,

Is the latest version of Heap compatible with WordPress 5.5.1?

Thanks!

Hey,

I’m sorry for the delayed response.

There’s no problem with Heap on WordPress 5.5.1. However, for more details, please reach me out via email to hello@pixelgrade.com.

Thank you,
Alexandru

No problem :). Heap works great with WordPress 5.5.1!

Thanks.

Hi and thanks for a great theme. I translated almost everything with Weglot but it doesn’t pick up +LOAD MORE button from home page and I can’t find it in theme files nor css. Please advise :)

Pixelgrade blog layout settings, thanks.

Hey!

We keep this channel for pre-sales questions only.

For support, please use the Theme Help button inside your site dashboard. You can get in touch with us directly from there.

Thank you,
Alin
Pixelgrade

Your demo of “Home – Without Sidebar” does not work. Sidebar always appears.

Hey!

Thanks for the heads-up.

We’ll check it out and fix it.

However, if you have more questions, please reach me out via email to hello at pixelgrade dot com.

Thank you,
Alin

Hi Pixelgrade,

Is the latest version of Heap compatible with WordPress 5.8.1?

Thanks

Hey!

Sorry for the big delayed reaction here.

Yes, our Heap theme is compatible with the latest version of WordPress.

For more details, please contact us via email.

Thank you,
Alin

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