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We’re excited to announce that HEAP is running GREAT and an UPDATE is now available! :superbashfulcute: :superbashfulcute:

VERSION 1.9.4   (March 3rd 2017)

Check out below a list with all the things changed or improved for this version:

  • Improved responsive images support
  • Ensured WordPress 4.7 compatibility
  • Fixed dropdown menu height

View the full changelog hereEnjoy!

*People that already bought this theme will be able to auto-update for FREE !

Hi may I please be emailed a manual update. Every single time I try to update through wordpress, the screen gets weird and gets smaller. When I try manually it populates a box with text but it’s inaccessible. It’s like partly hidden and I can’t read any of it. I’ve tried on Chrome and Safari. I just need the update because I can’t customize the theme anymore. I get another blank screen when trying to do any updates! I’m on the latest version of Wordpress. I’m hoping for a quick response, this has been really frustrating. I am on the latest WordPress 4.7.3

Hi Alexia,

Sure thing, here you Updating a theme.

If you need further help, don’t hesitate to reach us out via our HelpDesk.

Thanks,
Alin

Hi, I’m writing a blog http://tajemnicebiznesu.pl The question is: Can I change a theme eaisly to heap without professional configuration ? Could you please check if they are compatible ?

Hi,

From what I can see on your website, the theme you’re using seems to be a regular one so I think you can switch to Heap without any problem.

Thanks,
Alin

We’re excited to announce that HEAP is running GREAT and an UPDATE is now available! :superbashfulcute: :superbashfulcute:

VERSION 1.9.5   (April 11th 2017)

  • Added WooCommerce 3.0 compatibility

View the full changelog hereEnjoy!

*People that already bought this theme will be able to auto-update for FREE !

I want to translate the theme into Spanish. In one of your help articles you link to a project were I managed to download the .po and .mo files for my language, but I really don’t know where to place them or make them work. I mean, I’ve placed them like everywhere and strings still show unstranslated in the localization tab. where should I place them and how do I make them work?

Wait…it seems i downloaded an unstralated .po file from https://pixelgrade.com/translate/projects/heap/ as it says 0% and I opened it with Poedit and I can see no string translated…

How can I download the .po file with the strings stated as “fuzzy” and “waiting”? This is taking me too much time, all I want to translate is the “read more” on mouseover, the comment section and a few strings more that users will see…

Hi,

I recommend the following article – Translating WordPress Themes using PoEdit.

It should help you understand how to work with .PO and .MO files and how to translate your theme. However, if you still need assistance, please reach us out here.

Thank you,
Alin

Schnoe

Schnoe Purchased

Hi ,

I install the Heap theme, 2 years ago for a client. I custom the site using the Child theme http://sokinaguillemot.fr/WordPress/

I need to do some update:

How to Upgrade the Woocommerce Version 2.4.7. to 3.0.5 There is a lot of warning… How update the Child theme without loosing my design ? How to proceed?

Many thanks in advance,

Catherine

Hey,

If you made all the changes through the Child theme, you can update without any problem. Here you can read more about that – Using a Child Theme. Now you need to manually update the theme since you’re using a very old theme version and starting with the new version, you’ll be able to auto-update. Here you can read more about this, too – Updating the theme.

If you need further help, don’t hesitate to reach us out.

Thank you,
Alin

Schnoe

Schnoe Purchased

Hi Alin,

Since this morning I can’t access to the https://heap-help.pixelgrade.com/support/solutions/articles/4000079705-updating-a-theme url, You have an idea, It is a server problem ?

Thanks again,

Cat

ozyyy

ozyyy Purchased

Hello, how can I change the background color? Thanks.

Hi!

Could you please tell me on what pages are you trying to change the background color?

Thank you,
Alin

ozyyy

ozyyy Purchased

Hi! I want to change the main color of the theme that is white actually. This means all the pages. :)

Hi! Changing the background for header and navigation bar is quite easy, just by going to Appearance > Customize > Color. However, if you want to make this change to the entire website, you might try using CSS, like this one for instance: .container {background-color: #324354;}

Thanks,
Alin

Schnoe

Schnoe Purchased

Hi,

I want to Know if it’s possible to change the order of the product in the Shop Heap theme. Because actually all the classement is in alphabetical order. I would like to have a the last product on top:)

http://sokinaguillemot.fr/WordPress/boutique/

Thanks in advance,

Catherine

Hey, Catherine!

What you’re looking for is a WooCommerce option. When you edit a product, select Advanced tab and you’ll see a field called Menu Order.There you can enter the order for each individual product.

Cheers,
Alin

Schnoe

Schnoe Purchased

Perfect thanks Alin !

You’re very welcome, Catherine! :)

Hey, can it be used on multiple sites?

Hi,

A license allows you to use the theme on a single domain. Here you can read more about this – https://themeforest.net/licenses/standard

Regards,
Alin

Schnoe

Schnoe Purchased

Hi,

Since I update my theme and the last woocommerce 3.0 for my Heap theme I lost the left and right arrows, on the viewer.: On my shop product . http://sokinaguillemot.fr/WordPress/wp-content/uploads/2017/05/img_2622carreweb.jpg

Any chance to fix this ?

thanks in advance,

Catherine

Hi Catherine,

As I can see, you have the latest version of Heap theme. That’s awesome! :) Now, could you please use the “Theme Help” button to reach us out? Here you can read more about this – https://pixelgrade.com/get-support/

Thank you,
Alin

Schnoe

Schnoe Purchased

thanks !

Schnoe

Schnoe Purchased

Hi Pixelgrade people,

I have a question about my beautiful Heap Shop. It is possible to change the order of the menu product categories : And put “all product” in second position ? http://sokinaguillemot.fr/WordPress/boutique/

Thanks again,

Catherine

Hey there,

I guess that’s possible only by making some custom work and changing some things within the WooCommerce plugin’s files.

Regards,
Alin

Hi,

I have a blog which is using heap theme. The current layount on big screen for archives page has two articles in a row. I want something like the topmost article on the first page covers 100% width in the row and subsequent articles remain the same (i.e 2 in a row). An examplary layout i am talking about can be found here : https://www.webyog.com/webyog/monyogWebinars

I looked into source code but was unable to find a possible solution. Please help

Regards

Hey,

You can display the blog posts in a single column but you can’t show the featured posts at the top of the page and then display the others in 2 columns.

Thank you,
Alin

We’re excited to announce that HEAP is running GREAT and an UPDATE is now available! :superbashfulcute: :superbashfulcute:

VERSION 1.9.7 (August 23th 2017)

Enhancement

  • Small improvements to the auto-update process.

Fixes

  • Updated WooCommerce templates for the 3.1.2 version.
  • Fixed PixCodes activation via Pixelgrade Care.
  • Various maintenance fixes.

View the full changelog hereEnjoy!

*People that already bought this theme will be able to auto-update for FREE !

two things:

No 1

my v 1.9.7 auto update failed …

so i downloaded it …

should i manual install it now …

No 2

my 1.2.8 Pixelgrade Care may not have updated, is that the current version …

do i need this thing, what’s it for …

i don’t think i can even delete it …

Hi,

The latest version of Heap theme is 1.9.7 indeed. Here can be seen the changelog — https://wupdates.com/heap-changelog. To get the benefit of the auto update option, you need to activate Pixelgrade Care plugin and connect your website to pixelgrade.com. To do that, you need to go to Appearance → Theme Dashboard, click on Connect to pixelgrade.com and follow the instructions. Here you can read more about updating, too — Updating the theme.

Warm Regards,
Alin

Hi,

is it possible to hide featured image on single post using custom css while keeping the one on the YARPP plugin related post thumbnail?

Hi,

To better handle this, please open a ticket via Pixelgrade Care and I will take care of it there.

Thank you,
Alin

ok, I will contact the site owner to send you ticket

Hi,

Did you guys manage to open a ticket?

Alin

can videos only be embedded or can they be self hosted as well?

Thanks, just having issues getting the video post format to work with vimeo (like it does in the demo)

Why is it that you cant view the photos or videos in a post without that header getting in the way? Same problem can be seen in your demo!

alin-clamba

alin-clamba Author Team

Hi,

Sorry for the delayed response here. To better investigate this further, please open a ticket using the Theme Help button inside your WordPress Dashobard. I will take care of it from there, this way it’s much easier to see what’s happening on your side.

Thank you,
Alin

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