216 Reviews
We had some issues about patchs. But customer team solved it. It's alive with style. Thanks a lot.
Author response
Hey,
Thank you! It's a pleasure to work with awesome customers like you.
Cheers!
Alin
Someone change rules, when i bought this theme it was unlimited download & lifetime update, ok i konw it cost You a lot, but why i see info about theme help when i dont want renew support? How to hide this options.... Another pro blem is dummy data, when i bought this it was attached to theme at i havnt any problem with import dummy data now? somenoe change rules... be worry for this company!
Author response
Hi,
I'm sorry to hear about the experiences you've had with Heap theme. However, it's good to know that once the theme is bought, it can be used for the lifetime. The license will never expire, only the support. This is how Envato works and here you can read more about that: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
There's no problem if you don't want to get the benefit from our support, the theme can be used without a problem.
If there's something specific I can help you with, kindly let me know.
Kind regards,
Alin
Good Job
Author response
Hey,
Many thanks! Good job for you as well. Enjoy using Heap. :)
Best regards,
—Oana
The support team behind this theme is filled with customer service ninjas. incredibly helpful and not in any way condescending. I'm new to WP and they have made it incredibly easy and I feel safe and secure knowing I can email these guys! well worth the price. Keep it up!!
Author response
Hey,
Ninja is our middle name. We're joking, but many thanks for sharing your thoughts. It means a lot to know you're happy with our theme & services. :)
Best wishes,
—Oana
Nice, little site. Not a ton of customization, but it's easy to use and great for a blog. Nice mosaic layout and functionality.
Author response
Hey,
Many thanks for your kind thoughts.
Happy to know you trust our products. :)
Best wishes,
—Oana
by HH - Australia 7 years ago
by RG - Mexico 7 years ago
by NF - Spain 7 years ago
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