40 comments found.
Hi! I have been working on customizing the theme for my blog and before publishing it, I just saved it as a draft. Today, Wordpress obliged me to update the WP database and I cannot visualise the theme anymore. I guess the problem is that the new version of WP is not supported by the theme. Do you have any suggestions? Otherwise it would mean that I aquired the theme but I cannot use it at all…I still cannot publish my blog and I am pretty upset. How can I deal with future up-dates of WP in order to avoid such problem? Thanks for your help in advance!
I can’t guess what happened on your website with your information. So pls backup all code + database then give me your account information on help desk at https://sp.g5plus.net. Thanks
Can this theme supports visual composer? I tried however it’s not working. Which composer can i use to create page?
Hi, Our theme doesn’t support visual composer because it is not included in the theme. Hope this makes senses. Thanks and best regards!!
Hi. The Instagram Feed is returning error message “Instagram has returned invalid data.” It is doing this on my website and your demo. I tried updating theme to latest version, but it didn’t help. Thank you
I’m so sorry about that. The instagram widget plugin author is closing this plugin because of some causes. Please use instagram widget by wpzoom plugin to replace: https://wordpress.org/plugins/instagram-widget-by-wpzoom/ Please follow this guide: You go to Setting -> Instagram widget then configure https://prnt.sc/oyfkh0 ==> https://prnt.sc/oyfkzn Thanks and best regards!!
Thank you for the quick reply and great support. Just FYI – the ‘public feed’ in the suggested plugin no longer works – it is necessary to get an ‘Access Token’ from Instagram.
Hi, Yes. Please conect your instagram, select With Access Token and fill out Access Token to show your own feed https://prnt.sc/ozwg2a ==> https://prnt.sc/ozwgvi Thanks and best regards!!
Hey there. I’ve got a pre-purchase question. How is this theme dealing with responsive images? Is there a plugin to resize the jpegs or may I upload different sizes …? Thanks for your help. Linda
Hi, Thanks for your interest in our theme. Before this theme is sold here, we have written code to integrate the response problem. You can upload different size images, however image size should not differ too much. Example: image for slider is 900×1200, you should not upload 100×300 image. Let me know if you have any other question. Thanks!!!
How do you upgrade to a new theme version?
Hi, To update theme to lastest version, please do follow our guide here: http://support.g5plus.net/knowledge-base/how-to-update-to-lastest-version/ .Let me know if you still need help. Thanks!!!
Hi, I need to know if HearthStone is 100% compatible with new version wordpress 5.0 because i want to update it. Thanks a lot
Hi, Sorry for reply quite too late at the weekend. Yes, hearthstone is 100% compatible with new version wordpress 5.0 or hiegher .You can update wordpress to new version. Thanks!!!
Hi again,The current theme is compatible with new version wordpress. However, we are conducting Gutenberg Optimized. Maybe you should wait for the theme’s update, then you update WP. View our change description here: http://themes.g5plus.net/hearthstone/changelog.html .Thanks!!!
Hi, we have Gutenberg Optimized done, now you can update theme to latest version then update WP to version 5.0 or hiegher . To update theme to latest version, follow our guide here: http://support.g5plus.net/knowledge-base/how-to-update-to-lastest-version/ Let me know if you still need help. Thanks!!!
The theme doesn’t take into account my uploaded favicon, I had to replace the theme’s favicon in the assets folder.
Hi, Please go to my helpdesk at http://support.g5plus.net/ , create topic & give me your account wordpress, there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp.Thanks!
Hi on Chrome the acceptance checkbox appears on the line above the acceptance text. No code I try adding seems to work, although the code DOES work on Chrome Inspect.
On firefox it appears inline, however, the form boxes themselves are squished together, unlike on chrome where they are spaced nicely. Why is this happening? Can it be fixed? Thanks
Hi, Your case I need account to check, please go to my helpdesk at http://support.g5plus.net/ , create topic & give me url website, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Thanks!!
I’d like to change the dimensions of the featured image to match the original. At the moment it crops it quite narrow. Also how do I get the dark box around the section title in the sidebar? ie: About me, Categories etc have dark box with white text. Mine is dark text on white. Thanks!
Hi, please go to my helpdesk at http://support.g5plus.net/,create topic.I will give you detailed instructions. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/. thanks!
I have done this now. Many thanks!
Hi, I have replied your question here: http://support.g5plus.net/forums/topic/featured-image-cropping/#post-55271 .Please re-check and let me know if you still need help. Thanks!
I have installed the plugin but cannot see how to prevent the featured image from cropping.
Ok. I will check and reply to you on our help desk. Thanks!
I cannot use the customise section, it only shows 1 heading WIDGETS. Please help I cannot edit my blog!
Hi, Sorry for reply quite too late at the weekend. To the fastest, you can add my skype account : roi.sequa. I will support via skype (Official hour: Mon-Fri/8:30am – 5:30pm(GMT+7)) or please go to my helpdesk at http://support.g5plus.net/,create topic & give me your account wordpress, ftp(if can) there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Or .Thanks!
Hi. I’ve installed the HearthStone theme first on local server, but there is no Theme customizer menu so I can’t manage theme options (change logo, colors etc). This is 5.2.1 in your manual and you wrote: “By clicking on the “Customize” menu, you’ll be able to change all template specific settings.” But after I click it—there is only white screen with no buttons. Only menu on the left, but it is empty… Please help P.S. I could send you screenshot if you need
Hi, Please send for me screenshot or add my skype account : roi.sequa. I will support via skype and TeamView (Official hour: Mon-Fri/8:30am – 5:30pm(GMT+7)).Thanks!
How do I make my featured images on the homepage not cropped to be a narrow rectangle? I want them to be full-size on the home page.
Hi, please take screenshot/url then show me there to easier understand what exactly you want, i can help you faster. Hope you do it. Thanks
Hello,
I have few questions about the Hearthstone wordpress Theme :
- how or where can I modify the “You may also like” articles ?
- how can I insert the little line on qutoes to separate the quote content from the quote author (as it is ont the standard post livepreview) ? I saw the several tabs “citation” “link” “video” “song” standard” when I edit my article but I don’t understand how to isert in the article the content’s and author’s quote…
- why when click on a category or when we are in the home some images of the articles (with exerpt) show an image of different size ? (do not the theme has a standard “format” that the images of the articles have automatically when displayed in the categories’ pages ? Can I do something to fix that issue ?)
Thank you.
Hi, 1. how or where can I modify the “You may also like” articles ? => have 2 solutions. 1.1 You can change content language via po/mo file, my guide line here: http://support.g5plus.net/knowledge-base/how-to-change-languages-via-pomo-file/ 1.2 Edit directly to file related.php on path: \hearthstone\templates\single\ then change here: http://prntscr.com/dp4rlz 2. Please take screenshot, sorry but i can’t understand exactly & find where you are talking. 3. Can you give me your website to check? I just check on my demo seems they are the same images or i misunderstood your mean here. So i need check deeper. Please show me link example to easier understand. Thanks
Your solutions are very complicated for me (at my level, and because I do not go in the php), so you say that the “you may also like” is not a “related article plugin” in reality ? (it just displays the last articles). Your solutions proposed do they permit to transform it in “related article” plugin or not ? (if no, I prefer adopt my former “related article plugin”).
For the question 2 see screenshot http://prnt.sc/dp7oe2
My website : www.ca-se-saurait.fr
Examples for the last question bout image’s size : on this category page : http://www.ca-se-saurait.fr/sujet/la-sante/ size of the image of the first article (“5 livres santé/alimentation pour ouvrir vos horizons”, image with books) display very big instead of all the other the images just below (which are not all at the same original size but display the same size in the category page) They’re are several others example of thi problem in my site (here : http://www.ca-se-saurait.fr/sujet/la-sante/page/2/ (article with my photo “Pourquoi j’ai crée ce site”) (here : http://www.ca-se-saurait.fr/sujet/humeurs/ article of 4 september “Réappropions-nous nos vies”), etc…
I thougt that the template was made as all the images that displays in categorys or homepage where cut at the same size whatever their original size ? May be have I done something different with these images ? May be can I fix the problem by doing something, choosing some option with these images ?
Thank you.
1. so you say that the “you may also like” is not a “related article plugin” in reality => Yes, it is in my theme, not in plugins so can’t disable it. If the change code difficult, should use translate method. 2. With http://prnt.sc/dp7oe2 => Where do you want to put it? give me your url, need contains url to help me find it. Example: http://prntscr.com/dpkcb4 3. With image size on http://www.ca-se-saurait.fr/sujet/la-sante/ => Please delete & re-upload it, then choose it to your article. In case still there, give me your account wordpress via message profile or help desk http://support.g5plus.net I will check directly for you. 4. The same 3
Seems I understand why your images not the same size. Because my size of image are 870×450(required) here: http://prntscr.com/dpke71 but your image have ratio is not like that. When you upload image to your website, my theme will crop image with ratio above(870×450). My solution: - if want to keep size image => your original image size must greater or equal ratio with 870×450 - if not, change value image to other, need smaller(need update/change code)
Hope help you. Thanks
1. Ok so I will demand to a professional to remove ot and replace it by my former plugin. 2. In every article because I make citations in every article (I saw the tab in the admin of an article “citation, etc.,(this one : http://prnt.sc/dtbtn3) I bet it’s there that I can modify this but if I choose a different tab because the article becam JUST a citation… I just want to display one part of my article as a citation which can display this little line separating the citation from its author (as it seems to be possible in the livepreview) 3.Already done and nothing changed. I contact you on the support (how can I contact you directly ?)
For the images size I thougt that it was the problem, in fact you’re saying to me that the thumbnail photo for the article do not crop anything (if my image is bigger the thumbnail will display bigger in the home page or categories pages. I will make effort to resize my images but I have a site aged of 4 yars with many articles and I’ve prefered that the template crop the images itself in order that the thumbnail display esthetically whitout having to resize manually a hundred of images. You see, like a template which automaticaly crop to a certain size the images displayed as thumbnail on home or categories (may be can you say to me where I can modify that in my child theme ?)
A big thank you for your answers, I know I’m very exigeant.
Please add my skype id: chinhtt2001 for this support. Because to understand fully your mean is quite difficult with me. Introduce something when add me on skype, thanks
Done
Let’s continue this on Skype.
Thanks, accepted & ping me when you online.
Hi, I would like to add a picture to the menu in my header. Could you please advice how to go about this? Thank you
Do you want look like http://prntscr.com/dbgw6v ? if i’m wrong, pls take screenshot or show me url to easier understand. I will find a solution for you. Thanks
Hello,
Is it possible to select a home type (like Home1, 2,3 etc. in the preview) in the Wordpress admin to apply in one click the type of home we want for the website ? (and is it also possible to do the same process with standard post and categories ?)
Thank you
Hi, because my theme used core of WordPress so can’t do as you want, sorry for that. You have to choose “demo number” before continue with Install Demo Data. Thanks
Sorry but I don’t really understand what you’re trying to say to me… (I’m french but I understand very well english) what is “core of Wordpress”, your theme is totally compatible with the way Wordpress work no ? So, is it possible or no and how please. Can you try to re-explain it in a simple way to me ? I installed it with the Zip directly by myself on Wordpress but in the admin tools did not find a way to select a home type or such a thing… so where do I choose “demo number” before installation ?
Thank you for your efforts.
Ok, I find how. In the appearance admin menu there is “Install demo data” I just click on the demo I want. Well, I just have to work so it stuck on what I want with what is already on my website. So I have another question (I choose DEMO 2 ) Why images crashes on “latest post” (they’re smaller but it did not work, does not the theme resize automaticlly these images ?)
If your images doesn’t look like my demo, seems process download images had problem => can’t generate images. My solutions: 1. Give me your account wordpress & url to check directly => that is fastest. 2. If don’t want do 1: Please check permission to write images upload folder in your hosting/server, re-set database wordpress then re-install demo data. If still problem, i need account ftp & wordpress to check. Send to me information via here: https://themeforest.net/user/g5theme Thanks
Message sent !
What dimensions should the header image be? Also, is there documentation on the image sizes for the various layout options? My featured images on my previous template were rectangular but when transferred over to this theme, the images are cut off.
Where are you talking about? please send to me your url website & show me exactly what you want there. I will find the best solution for you, don’t worry. Thanks
How do you customize the template for each type of device (desktop, tablet, phone)?
Hi, you can customize with desktop by go to: 1. http://prntscr.com/cz041x 2. http://prntscr.com/cz049b The tablet & phone can’t do. Thanks
Is there a way to remove the date from a post?
.entry-top.text-center>a {
display: none;
}
Click Save button, done.
Awesome. Thanks!
Hello,
I’m wondering, is it possible to use the sliders as just sliders (not linking to posts?) or to replace them with a slider plugin or anything?
Thanks
Hi, thanks for interest my theme. Currently, my theme doesn’t support it.But if you bought it & send request to me, i will do customize for you. Thanks
I see, thank you for your response. How much would the customisation cost?
My client is also wondering about having four static images at the top instead too (four images in one line, if that makes sense?). Can that be done?
One or the other.
Wow, you can pay/bonus anything you want even zero, i’m still happy, don’t worry about that. Yes, i can change it to 2 images for you. Thanks
Thank you for your help. Can’t make you do it for nothing lol! It’d be four images in one line – I could send you a mock up of what I mean if we go ahead, thank you
Thanks, I’m waiting your response.
It’s going ahead Will be in contact with you soon once it’s all set up. I guess I can use the form on your Themeforest profile to email you?
Yes, you can use it but sometimes delay because i can’t reply immediately. So recommend create topic then post your topic here. Thanks
Hello, Can I hide the “in evidence” image only in the post? Can I have in the listing an “in evidence” image more hight? Thank you very much. Best regards
You want to remove image feature on post, example here: http://prntscr.com/csc56z and increase image listing here: http://prntscr.com/csc5jn If true, let me know to show you how can do it. If not, pls take screenshot like my example to easier understand. Thanks
Yes, I need to remove featured image in the single-post and yes, more height the image in the listing of articles. Thank you very much
article.post-single > .entry-thumb-wrap {
display: none;
}
2. I want to know what demo you using? because class will difference.
Thanks
Well Thank you. I use Demo 1 (Home 1).
Can I have also vertical images in listing of articles? How can I do?
add_filter('g5plus_image_size','change_image_size');
function change_image_size($image_sizes){
$image_sizes['large-image'] = array('width' => 870,'height' => 450);
return $image_sizes;
}
Change value 870 & 450 to value you want to change height of image
2. Seems you want to change layout? try follow:
- http://prntscr.com/ct6oy2
- change here: http://prntscr.com/ct6p60
have some layout for you to choose, if not as you want, let me know.
Thanks
Thank you!! How can translate newsletter widget? Thank you
I’m using MailChimp for it, here: http://prntscr.com/ctoisb what exactly you can’t change language? and did you follow my guideline here http://support.g5plus.net/knowledge-base/how-to-change-languages-via-pomo-file/ ? Let me know. In case you can’t, please go to my helpdesk at http://support.g5plus.net/ , register account, create topic & send to me ftp & wordpress account there for further support. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/
How to send private information here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ Thanks
Hi, thank you very much!