Reviews for Charity WordPress | Hearty

16 Reviews

for Documentation Quality

Likely the most clunky and badly coded theme I have ever had the displeasure to use.

You don't so much as tell it what to do, as coerce, and then it may do something and then break something else, all the while throwing junk code all over the place.

TheRubikThemes

Author response

Hello CleverfoxDesign,

Thank you very much for your purchase & patient. Our supporters have created a support ticket on behalf of you. Please kindly check your email inbox or spam folder of the address: ******@cleverfox.*****

We look forward to helping you! Thank you.
Rubikthemes team.

for Customer Support

customer support looks unfriendly, I understand that my support expired, However, I Have never used any ticket before, and my first install was after the support expiration, I expected a simple reply and they refused unless I renew, that's why I gave them 4 stars, However, the theme overall is very nice and full of features.

for Code Quality

Very unstable and frustrating. The “solazu-unyson” plugin constantly has issues and crashes, and we cannot update to a new version as apparently you have to release one manually to avoid conflicts?

Anyway, we can't get a new one either as apparently our "support has expired". I don't expect to buy a theme and then have to pay every 6 months just so my clients can continue to use it.

The site is almost unusable at the moment, I guess we'll just need to move to another theme. Very poor - shouldn't be releasing themes that have core functionality break with basic WordPress or plugin updates, then unable to provide the files needed to make it work without paying again.

for Code Quality

This theme is a total mess. Looks great as a demo, then when you start trying to make edits and changes it's a complete mess of hacks to make things look nice in the demo. Good luck turning this around to be useful for you, prepare to spend a huge amount of hours re-making a lot of the pages and searching endlessly where layout settings are made and data is pulled from.

TheRubikThemes

Author response

Hi,
Thank you very much for your purchase.
Sorry for any inconvenience you might have for this but all support requests (mentioned in https://themeforest.net/page/item_support_policy) will be conducted via our dedicated support system at http://rubikthemes.com/support/.
Please kindly register an account there (you will need to input your purchase code to get through the procedure) and submit a request.
Our friendly support team will help you out in a timely manner.
Thank you for your support & understanding.
RUBIKTHEMES TEAM

for Customer Support

Good theme, good support. Some changes are difficult to make, but support helps.

for Customer Support

The theme is excellent, I do not regret that I bought it, a large and rich functionality. AND VERY EXCELLENT technical support, this is very important. Respond quickly and always try to help. I highly recommend.

for Code Quality

A very complex theme in general. Also a lot of code in this project does not care about encapsulation in other libraries / frameworks; the theme breaks whenever woocommerce is updated. Also, the admin panel is extremely complex and hard to understand even for seasoned wordpress users.

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