311 comments found.
Can I use the same theme in 2 sites. Like one is main domain and another is subdomain.
Hi,
You have to buy the theme for your another domain one theme will be working for one domain with one license only.
Thank You
Have a great day!
Team Utillz
Okay. Thanks. But also want to know if I want to use the same theme in one domain and subdomain, not in other main domain is it approve or not.
For example- my domain is xyz.com and subdomain is redo.xyz.com. Can I use same theme for both sites except other domain like abc.com
Is it possible to remove Woocommerce but keep the listing dashboard?
Hi,
You cannot remove the woocommerce from the theme. Because theme is functional with the woocommerce only.
Thank You
Have a great day!
Team Utillz
I have been trying to connect my “utillz” theme with Amazon S3 for several days, but unfortunately, the theme does not support Amazon S3 integration. I have tried using the plugin “WP Offload Media”, but the theme is not compatible with it. To solve this issue, I have modified the theme through the “utillz-enhance-heilz” plugin. I recommend you to download and configure “WP Offload Media” with Amazon S3, and then download and install the modified version of “utillz-enhance-heilz”. This will ensure that everything works properly.
utillz-enhance-heilz: https://github.com/yolfry/utillz-enhance-heilz/releases/download/1.0.0.7.1/utillz-enhance-heilz.zip
WP Offload Media Lite: https://es.wordpress.org/plugins/amazon-s3-and-cloudfront/
Hi,
We appreciate your efforts our dev team will testing on your created one plugin. Our dev is also working on it.
Thank You
Have a great day!
Team Utillz
Hello! Can several price options be configured for the same photograph according to the resolution? example resolutions: 1) 1920×1080, photo 2) 1200×600, 3) 990×660. That is, with 1 photograph i can obtain 3 files, where each one has a certain resolution and each one with a different price.
Hi, You can only create multiple listing for different resolution not for single listings. You can create a pack of all different resolution file in one listing and assign a price according to it. Thank you Team Utillz
ok, thank you.
hey, got an issue where the black logo wont show on white background on mobile. It show white logo, but thats not visible since its… white on white..
tried to open a ticket for this but im getting error 1015 from the support site: https://i.imgur.com/3xl7TkH.pngIm rate limited? banned from support? wtf…
Hi,
Please share your older ticket number. We will check the issue.
Thank You,
Have a great day!
Utillz
sure, latest Ticket #3166816
Hi,
We have fixed your issues. Please check now.
Thank You,
Have a great day!
Utillz
hey, thanks for the update
Hi,
We are glad you like it. We appreciate your remarks and feedback.
Thank You,
Have a great day!
Utillz
When I publish I get the following message when I click on download “Can’t find any download file”
hello??
help
When I publish I get the following message when I click on download “Can’t find any download file”
Hi,
In listing types->listing->action you have to selcet the booking product.You can create your booking product in woocommerce products section. Here is documnetation for action button working:https://utillz.com/docs/heilz/listing/action/
If still you have problem you can share your details on support ticket. Our Dev team will fix this for you.
Thank You,
Have a great day!
Utillz
Hello,
I can’t find anywhere on the site the amount of time an item has been downloaded? Is there an option or can that somehow be added?
Thank you
Hi,
In woocoomerce products where you have created the free plans or paid there is option to set the limit for download the file .But on frontend there is no option to see the, how many times the files are download.
Thank You,
Have a great day!
Utillz
FEATURE REQUEST :
If a contributor uploads a zip file, it won’t be zipped automatically again
Thank you
Hi,
We have marked your suggestion for future updates.
Thank You,
Have a great day!
Utillz
I just bought the theme, but I’m having a problem with creating new listings in two steps. First I have to select the Listing Type, save, (it reloads), and then fill in the details. Is there a way to set a default Listing Type? Since I only use 1. So that when I add a new Listing all the fields are visible by default.
The problem is because I have to import the Listings, but it doesn’t work with your two-step system. Without that, the theme doesn’t work for me. Thank you.
Another question, doesn’t it generate thumbnails of the Listings? Or I can’t find the option? It’s crazy to show a grid with the full sizes.
Hi,
Thank you for contacting us.
Please open a support ticket for this query.
Our support team will look into this and get back to you.
Please share your admin credentials our dev. team will fix all your issues.
Thank you
Utillz
Done! thank you
Hello, preperchuse question. does it rtl support?
Hi,
You can try with RTL Plugin in theme. It will work.
Thank you.
Have a great day!
Utillz
file download is not encrypted, everyone has access once they has the link, can’t use cdn
How? can you help me?
if you automatically zip file, and user upload file, it will be zip inside zip, it’s ugly, do yo know that?
i need custom work, a lot of custom work, i contact you, please answer
Hi,
File download is in zip format only. For now we don’t have encryption option for files. Only downloads is in zip format. User can upload the normal files in listings.
Thank you.
Have a great day!
Utillz
so you doesn’t provide custom work?
Yes,we do provide please contact through support ticket.
can i use this theme to sell wordpress themes and plugins?. i see no demo for this kind of digital files. i see only demo for fotography. How to add sidebar information for the theme and plugins info?.
can u provide me acces to a demos site to take a look and do my tests before buying?. i really loved the theme but ive read many people complying about support and updates…
Hi,
The theme is based to sell the digital images and videos. You can sell your theme and plugin templates also.
You can create demo account by create an account on demo site to check the functionality of the website. We have recently given the updated version of theme.
Thank you.
Have a great day!
Utillz
On the surface it looks like the thme we want, but after reading the comments, not so sure. Are all the bigs fixed ? Is it still supported ? And we dont need plans, just downloads on individual items, can this theme handle that ?
Hi,
You can surly buy this theme. The theme is particular for downloads. Our team is always ready to help and resolve the problems. You can see the good side of theme and functionality of the theme.
Thank you.
Have a great day!
Utillz
Ok thanks, before we do, please confirm that we do not have to use plans and that downloads can be a one time payment per product or service.
Hi,
In admin->listing types->monetize. In monetize you can untick the option for the plans.
Thank you.
Have a great day!
Utillz
how to disable ajax loading in search page?
Hi,
If you stop the ajax loading the search functionality will stop working.
Thank you.
Have a great day!
Utillz
Hello, I want to connect AWS S3 bucket for all media because we have lot of asset to publish on the website so we don’t need to extend our server for media. Shall we connect s3 bucket for media ? is there any way to do that? Please inform us. Thank you.
Hi,
Third party tools will be supportable in theme.
Thank you.
Have a great day!
Utillz
Hi,
Third party tools will not be supportable in theme.
Thank you.
Have a great day!
Utillz
Hi,
We understand your problem, Please share your all details on support. Our dev team will fix all your issues. Please share your admin credentials for better solution of your problem.
Thank you.
Have a great day!
Utillz
Okay Sir
My support has expired. can’t create ticket.
What a waste of money, effort and time. I never had such experience ever with any other theme. It seems I have to start all over gain with new stable theme. Take a look around, everyone has the same kind of bugs and errors. If possible kindly give me previous version of the theme. It was way stable than this latest one.
Hi,
Sorry for the inconvenience, we surly want to help you but for this we need you credentials. Our dev team will share all your issues. Please share your details.
Thank you.
Have a great day!
Utillz
I have added woocommerce coinbase commerce plugin, but it is not showing on the checkout page? Can you pls tell me how can I solve that issue?
Hi,
Please check the plugin settings and woocomerce settings. It will work for you.
Thank you.
Have a great day!
Utillz
would it be possible to add external storage like backblaze, wasabi etc…?
Hi,
Third party tools will not be supportable in theme.
Thank you.
Have a great day!
Utillz
Hello
I tried to add video as cover image but i couldn’t, i just can upload images (in Upload type i just see 2 types: Images and File). I set the Key as video
Hi,
You have to create the field for video with key “video” and type as “file”. Then add video in particular listing it will work for you. You can share your details on support ticket we will resolve your issue.
Thank you
Utillz
Also I have another question:
Can i use woocommerce payment getaway?
Hi,
You can use woocommerce payment gateway in theme.
Thank you.
Have a great day!
Utillz
Hi, I did check your demo but I have an question. I see the a lot of submission plans but I don’t want that I just want a simple price. I want a Action type purchase and the problem is on your demo the action type purchase is just like a service and not like a photo or video to sell because i dont see the Download button for that type of “purchase”. Example on the utillz.com/themes/heilz/my-account/downloads/ it says “No downloads available yet.”
So my question is Action type purchase with an premium download is available? Clients can download an premium video from a action type purchase? How is the download handle? It will go to the email? It will give a Link from the email to the website? Or it will appear on the dashboard if it will go to the dashboard it will go to the Downloads sections?
This was a Pre-sales question but I guess you don’t want a client.
Hi, Sorry for the delay You can remove the submission plans from the settings. The download files should be shown in the user system only not on the users dashboard. When user download the file then it will shown on the users system downloads and its zip file that user receives.
Thank you.
Have a great day!
Utillz
” The download files should be shown in the user system only not on the users dashboard.” I don’t understand this. What do you mean by “user system only”.
My question is where is the download? The user Pays X for that single item then what? It will appear an download button on the page? it will send a Url by email? I don’t get it. can you do an example?
Hi,
When user click to download button that you have added in listing types->listing->action. Then zip file will automatically download to the user system. For paid download you have to use plans for it. Here is documentation for download process in theme. https://utillz.com/docs/heilz/listing/action/action-type-download/Thank you.
Have a great day!
Utillz
Oh. Yeah… I wanted just paid download single purchase without any plans and with different prices for each product.
Hi,
You can create different listing types and listings with different price for each listing as product.
Thank you.
Have a great day!
Utillz
