Reviews for Heilz - Digital Downloads & Marketplace WordPress Theme

Reviews for Heilz - Digital Downloads & Marketplace WordPress Theme

By
Cart 290 sales
Recently Updated
Well Documented

21 Reviews

for Code Quality

The quality of the code, the customization, the technical support and so on, everything is perfect!
One of the best themes ever seen on themeforest!
Congratulations to the whole Utillz team!

for Bugs

Doesn't look the way it is portrayed on previews

Author response

Hi,

sincere apologies for your experience, but trust us we are trying our best to give you best experience.
Our team is always ready to resolve your issues. You can share your issues with our dev team we will definitely help you.

Thanks & Regards,
Team Utillz

for Feature Availability

The Author really supports this theme, Download History, Notification Setting, Subscription Plan, Credit Plan, Free Download Plan, and even Listing Submission Plan for the vendor, you can monetize it.

it's amazing how the author hears customers' requests and updates the theme based on that.

Thank you, and I hope your theme popular

Author response

Thank you for your kind words. We are glad you like it! Keep supporting. Thanks & Regards, Team Utillz

for Code Quality

I bought this theme a week ago, and I found that the demos don't look like the theme after installation, I contacted the support and they tell me to change the css code!!! I don't know why I have to change the css code if they sell something doesn't work properly, don't buy this theme it's a waste of time!

Author response

Hi,

sincere apologies for your experience, but trust us we are trying our best to give you best experience.
Our team is always ready to resolve your issues. You can share your issues with our dev team we will definitely help you.

Thanks & Regards,
Team Utillz

for Customer Support

Terrible greedy support team. Never will buy from Utillz again!

Author response

Hi,

sincere apologies for your experience, but trust us we are trying our best to give you best experience.
Our team is always ready to resolve your issues. You can share your issues with our dev team we will definitely help you.

Thanks & Regards,
Team Utillz

After every update, Something on your site will break. The demo and descriptions is very misleading. Once you buy the theme, you can ask all the questions you want. it does not matter. As soon as your support runs out, your site will break smh lol what a scam

Author response

Hi,

sincere apologies for your experience, but trust us we are trying our best to give you best experience.
Our team is always ready to resolve your issues. You can share your issues with our dev team we will definitely help you.

Thanks & Regards,
Team Utillz

The theme is full of bugs!

Nothing work like in the demo here on themeforest.

There are multiple bugs in theme administration (including javascript missing references), no possibility of customization from the developer (webpack and package json are missing from the theme and their plugins), missing some CSS core files which will mess up the layout on mobile and desktop, etc.

Very disappointed from support also as it has been almost a month and I could not get a WORKING version of this theme.

Compared with the other user theme brikk which works very well this is an abandoned theme with no support value.

Author response

Hi,

sincere apologies for your experience, but trust us we are trying our best to give you best experience.
Our team is always ready to resolve your issues. You can share your issues with our dev team we will definitely help you.

Thanks & Regards,
Team Utillz

for Other

Thank you for your response. good luck to you

Author response

Thank you for your kind words. We are glad you like it! Keep supporting. Thanks & Regards, Team Utillz

for Feature Availability

No Way to host external such as amazon ws3 so useless for what it's made for. the saddest part is that this feature has been asked for a long time ago and the dev is constantly saying that they are adding it, but it never happens.

Author response

Hi,

sincere apologies for your experience, but trust us we are trying our best to give you best experience.
Our team is always ready to resolve your issues. You can share your issues with our dev team we will definitely help you.

Thanks & Regards,
Team Utillz

for Feature Availability

After exploring so many photography wordpress theme, this one is the best of theme. Every penny worth spending on this theme. The design & development both deserve 10/10. Customer support is superb. Thanks a lot.

Author response

Thank you for your kind words. We are glad you like it! Keep supporting. Thanks & Regards, Team Utillz

for Code Quality

After exploring so many digital marketplace wordpress theme, this one is the all in one theme. Don't have words to describe how good this theme is. It has everything I was looking for. From design to features. Every penny worth spending on this theme. Well deserved, I would have bought even if they would sold it for $200. Hats off to the developers.

Author response

Thank you for your kind words. We are glad you like it! Keep supporting. Thanks & Regards, Team Utillz

for Customizability

I am member of this platform over 10 years and this is the theme i love the most! Great work, keep going!

Author response

Thanks :)

for Feature Availability

The best theme you can find for digital downloads, hands down! Looks stunning, you need a theme like this to be taken seriously and build credibility with the website visitors. Can't wait to finish this and start making money from my photography! Great work guys, two out of two!

Author response

Thank you for the nice comment! :)

for Design Quality

I really really love this theme! It almost perfectly suits my needs, without me needing to customize much. Everything works very fast as desired. I hope the development team can give users more options in the Submission file upload, and updated it to be compatible with some plugins. (which I will detail in the ticket I will send). After all, I think Utillz did a great job.

Author response

Thank you for the nice rating! :)

for Customer Support

VERY POOR SUPPORT with delay in response

Author response

I am sorry to hear that. I can see that your ticket was opened a few hours ago. Usually it takes a few hours for us to respond, but in some occasions it could take up to 48 hours.

for Feature Availability

Thank you for adding download history as I requested. I think the marketplace is complete now, thanks again :)

Author response

You are welcome! :) And thank you for the 5 stars!

for Other

Customer service is impeccable and issues were resolved in less than a 24-hour timeframe. Amazing stuff. The theme is also really well made, thought out and easy to use for both front end-user and admin. Keep up the great work!

Author response

Thank you very much for your nice feedback! :)

for Feature Availability

The mind-blowing theme, great features, and customer support are simply amazing.

10/10

Author response

Thank you very much, that is amazing! :)

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