Web Themes & Templates

Discussion on Helen Spa - Beauty Cosmetic Theme

Discussion on Helen Spa - Beauty Cosmetic Theme

5.00 (8 ratings) 5.00 stars
Cart 195 sales
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75 comments found.

I would like to request a refund for the Helen spa theme, it will not upload onto my backend. I have tried it numerous times on multiple computers to no avail.

Hi.,

Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.

As well, Please check your server requirements - http://support.wedesignthemes.com/knowledge-base/server-requirements/

Regards., DesignThemes Support.

Hello, I got your Theme thru EnvatoElements subscription. I enjoy the Helen Spa – Beauty Theme. However I am struggling to hide or change color of the yellow slope/triangle in Footer1. Can you help me here?

I have added the code from Appearance > Customizing > Additional CSS, but I don’t see any effect :-(

I put the same code also into Page Setting > Custom Page of Footer Page, no impact also with code in both pages.

Hi.,

We do not provide support for Envato element subscription users.

If you need support from us, then you need to buy the theme from ThemeForest, else you can refer our theme documentation to fix your query.

Note : If you need support, Please purchase the theme to get back to us

Why only compatible with WP 5.3.x and not 5.4.x? Latest version of php??

Hi.,

Thank you for contacting us.

You can update the WordPress and PHP to the latest version. Our theme (version 2.0) is fully compatible with the latest version.

Let us know, if you find any difficulty!

I am paid customer. I tried to sign up for your Support, not confirmation emails being sent! :-(

Hi.,

Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you

Note : If you do not receive the confirmation message within a few minutes of signing up, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.

Thank you, we look forward to helping you!

Hi could you please confirm if i can translate this theme with POLYLANG plugin?

Hi.,

Thank you for your interest on our theme.

Sorry as of now our theme is not compatible with “Polylang Plugin’

Regards., DesignThemes Support.

Hi I have bought your theme time ago based on the comments I have decided to buy WPML plugin, but I am having issues with header and footer.

Ex. If I translate my English homepage to Spanish in the new homepage I have to select the spanish version of header and footer, but as soon as I publish this new home page the header and footer settings change back to English automatically, I cannot select a different header or footer. Are you sure I can Translate it completely do you have a more detailed documentation about WPML, can I use translate press?

Hi could you please check please the site is ecomassage.pt not ecomassage.pt.com

Hi haven’t heard from could you please give me a feedback of the issue?

Hi.,

We tried that too but not working. Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in

your end.

Regards., DesignThemes Support.

Hi! My site is in italian, i installed the “loco translate” plugin to translate some strings, but the string “read more” in the blog page can’t be translated. Do you have a solution? Thanks.

Hi, i’ve purchased the theme by Envato Elements. I don’t have a purchase code.

Okay, no problem, I solved it. I didn’t see that I could change the shortcode on the theme options page.

Hi.,

Thank you for contacting us.

We do not provide support for Envato element subscription users.

If you need support from us, then you need to buy the theme from ThemeForest, else you can refer our theme documentation to fix your query.

Please refer : http://docs.wedesignthemes.com/helen-spa-beauty-wellness/

Regards., DesignThemes Support.

Is your theme compatible with elementor?

Hi.,

Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.

The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.

Thank you, we look forward to helping you!

Hello, how to translate ‘Fix An Appointment’ section?

Hi.,

Please follow the steps.

Please refer the link for string translation : http://docs.wedesignthemes.com/dt_articles/translation/

How to translate WordPress theme with PoEdit : https://youtu.be/1WL6K_aTHoM" ;

http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/

I understand you all do not support this theme when downloaded from Elements, but since you don’t provide support can you at least update the documentation for the theme itself. This documentation leaves much to be desired. Explain things like how to set up the booking plugin, for this theme specifically (not the regular version), mention things like adding the reservation form to services so customers can actually check out and the list goes on. For a theme that really should be simple a lot of things are really complex for no reason and would be nice if they were actually explained.

Hi.,

Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.

If the issue persists, please open a support ticket and our team will get back to you as soon as possible.

DesignThemes Support

Thank you, we look forward to helping you!

So regarding the support forum, I attempted to sign up, but I am not getting the email.

Hi.,

Sorry for the inconvenience,

Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you

We look forward to helping you!

Hello, I have just purchased your amazing theme and installed it with the demo import, my website is for rtl direction language, and the demo does not seem to be fine in this rtl direction although it is spose to be rtl supported, is there a setting that I need to change for it to work fine? thanks

Thanks for your reply. My question is not about translation, it is about the way the element display in an RTL direction language, Yes I do need help to get the demo look fine so I can start replacing with my content. How can I get this support – Do I need to open a support ticket for that?

Hi.,

Please open a support ticket and our team will get back to you as soon as possible.

DesignThemes Support

Thank you, we look forward to helping you!

THank you, I will

ebbe69

ebbe69 Purchased

I installed the theme, where can i find the “upload demo” button pls?

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

ebbe69

ebbe69 Purchased

hi, pls where can i adjust the fields of the reservation form on homepage?

Hi.,

Get into wp-content / plugins / designthemes-booking-addon / shortcodes / shortcodes.php and refer this – https://prnt.sc/x9tiy9

RATINGS!!

Please don’t forget to place your worthy ratings :) Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:

Refer : http://recordit.co/YqdTBuEJRm

Waiting to see your 5 stars rating. Thanks in advance

Regards., DesignThemes Support.

ebbe69

ebbe69 Purchased

Hi, how to remove the breadcrumbs without removing the header section (image+title)

Hi

Kindly send the site link and screenshot marking elements that need to be removed, so we can have better understanding and assist you

ebbe69

ebbe69 Purchased

Hi, what is the emailadres i can send the info to

Please send your request to us directly at this email support@wedesignthemes.com

Hi. We have bought and installed your theme, but for any reason images of the demo appear pixelled. What is the problem?

Hi.,

Thank you for contacting us.

Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.

Image Purchase link : http://docs.wedesignthemes.com/image-link/helenspa.txt

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