Reviews for Heli - Minimal Creative Black and White WordPress Theme

Reviews for Heli - Minimal Creative Black and White WordPress Theme

4.60 (160 ratings) 4.60 stars
Cart 2,102 sales

160 Reviews

for Customer Support

Out of the world experience! I seriously need to recruit these people for my company. They are AMAZING!

Author response

Thank you so much, Have a nice day!

for Customer Support

Great theme, have been sin it for 3 years now. Very flexible. Customer support is awesome, very responsive and helpful. Thanks Team.

for Customer Support

excellent support & service,thanks

Author response

Thank you!

for Customer Support

I had problems with getting the templates downloaded. Gave them all the info they requested and then got ghosted. Not cool.

Author response

Hi,

We cannot login to your site to fix the issue. After that, you never response to the ticket, so, we don't know if we still need help or not. So, please reply to the ticket or create new ticket and don't block any location to access your site, then, we can help you faster

Regards,
TM

for Design Quality

Functional and stunning website! The support has been excellent – fast and really helpful.

for Other

​Hi, I've install Heli theme. I'm getting an error when importing the demo.​​ Can you help me? Thank you.

for Customer Support

I got really good and fast support
I am very satisfied

for Customer Support

Great theme and customer support was on point. They offered a nice work-around for my import issue. It worked great and their response time was respectable as well.

for Other

Very flexible theme. But the best was that When I found a bug (Importing the Demo information and Images) the Support was quick and precise. Very helpfull.

for Customer Support

Hi
My problem downloading Demo Data has been fixed :)
Thank you ThemeMove Team for quick help and effective support!

for Bugs

Import not working - Customize glitchy.

Author response

Hi,

Your rating is not fair. Your ticket is #25526, we have responded to you, but you did not reply. So why do we know you have a problem?

Regards

for Other

Compre theme y viene con fallas! y no me responden!

Author response

Hi medicalmkt1,

I'm so sorry to hear that you got the poor experience like this. Can you tell me your ticket number? So, I can recheck with my support team? Because I cannot find your ticket with this user name: medicalmkt1

Regards,
TM

for Customer Support

The plug-in that comes with the theme doesn’t work. You will not be helped, they just refer you to contact the author of the plug-in.
Here is what I was told:
-This is conflict plugin, so you need to contact author plugin for more details.

Author response

Hi EvgueniL,

That's not all the story when you only quote the single sentence. If you need something we didn't advertise, not all of them will come true. I'm so sorry that you are not satisfied in this case. But the theme itself doesn't have any problem here. We are still happy to help you to solve any issue you've met. You can open new ticket any time. Thanks for your understanding.

Have a good day.

Regards,
TM

by
by
by
by
by
by