27 comments found.
This is great theme, is the demo page currently offline?
Hello,
Sorry, recently we have changed our demo server. That’s it showed offline. Now please check it again.
Thanks
Hi – Finally installed this and there is no way to add images to the slider like in the demo. You can only upload one slide. What am I doing wrong and why isn’t the slider in the documentation? Thank you.
Hello,
Please open a ticket to our support desk for the problem. Our support team will give you a solution. https://thepixelcurve.com/support/
Thanks
Is it required for end-users to login to submit payments? I am running into a screen requiring users to login in order to submit payments. Please advise.
Hello,
Please open a ticket to our support desk for the problem. Our support team will give you a solution. https://thepixelcurve.com/support/
Thanks
Hello, I have already done that, so I hope to hear from you soon. Thank you…
We already answered to your ticket. https://thepixelcurve.com/support/ticket/payment-processing/
Thanks
Hi presale question: very interested in this theme. I was looking at the navigation bar I expect with elementor we can make a solid navigation bar like the red one when you scroll down: https://prnt.sc/dRF24-zJ7aFa. Instead of the transparent example in this demo : https://thepixelcurve.com/wp/helpgrove/home-v2/
Hello,
Your provided screenshot is not showing. See it. https://prnt.sc/2yRmFTbATK0D
Please explain it using a screenshot. Your query bit unclear to us.
Thanks
Hi I hope this makes it clearer : https://app.snippyly.com/discuss/?q=csOd3K2Rh3b106z4c8Ap&EDIT=RqQUb4MldkU4faf0RAIf
Basically I want to know if we can have a solid navigation menu as the default navigation menu .
In the v2 example the nav bar is transparent but then when you scroll down it turns to a solid red for the sticky nav bar/menu.
My question is can I make that solid red nav bar/menu my default.
Yes, you can select header layouts 1 to 6 for your site. See it. https://prnt.sc/KNv0aSeD6k6G
Using layout 5 you can get the header variation.,
Thanks
Hi I don’t think you understood what I was asking so I designed it , I’m asking can I have a navigation menu like this: https://prnt.sc/ZPgPmBNYWwgc as my default menu or does it only have to be the menu example in your demos from v1 to v6?
Yes, as like your screenshot you can get the default menu.
Thanks
Hi I have a question about demo import can I only import specific parts of the demo eg v2 demo home page and then specifically v1 demo homepage after to be utilised for a different part of the site? Or do I have to import everything associated with v2 and then everything with v1 and will that cause duplicates?
Hello,
Please open a ticket to our support desk for the problem. Our support team will give you a solution. https://thepixelcurve.com/support/
Thanks
Hi, I’m keen on the theme but I have questions please:
1. Is the login/registration theme-based, or standard wordpress login? I don’t want the wordpress login/registration page 2. I assume this is like a multivendor theme – allowing anyone to start his/her own fundraising goals? 3. Is there a function where users can Flag or Report a fundraising post? 4. Am I able to disable donation collection? I am keen on the animal demo – it would be a site for just animal charity to get volunteers, and volunteers to search for all kinds of animal charities.
Thanks.
Hello,
Thank you for your interest.
1) You can get just like our demo site. Our live demo site has a WordPress default login register system. Also, the theme is compatible with the “Ultimate Member” plugin. Using the plugin you can get just like this registration page. https://thepixelcurve.com/wp/helpgrove/register/
2) For fundraising goals we have used the “Give – Donation” plugin. Check the donation plugin details page for this. https://thepixelcurve.com/wp/helpgrove/donations/education-for-poor-children/
3) You can ask about this here. They can tell about it. https://givewp.com/contact-us/
We have used the GiveWP plugin for donation features. https://wordpress.org/plugins/give/
4) Yes, you can create multiple types of donation causes. Even if it is for animals. Check the live site demo donation causes. https://thepixelcurve.com/wp/helpgrove/donations/
And for search features depend on the givewp donation plugin.
Thanks
Hi pre sale question : can i add on checkout page a select button “Donation as a gift. then it show the name and the mobile no. and send text to mobile to tell him you have a gift from …
Hello,
You can replace the existing text to your text. Such as “Proceed to checkout” to “Donation as a gift”. https://prnt.sc/ljtDlRZ_3Sgp
But If you want to add a custom button, then you need to theme customization for this. You have to do it yourself.
Thanks
Hey when I go to update my widgets I keep getting a error message about a JSON error
Hello,
Please open a ticket to our support desk for the technical issue. Our support team will give you a solution. http://thepixelcurve.com/support/
Thanks
Hello, Can we integrate samcart.com for accepting donations?
Hello,
It depends on the GiveWP plugin. By default samcart payment no will work. You may get the feature by using GiveWP paid addon. Please contact GiveWP author they will ensure about it. https://givewp.com/contact-us/
Thanks
Hi Support, May i know if the theme is compatible with WordPress 5.8?
Yes, the theme is compatible with WordPress 5.8. After update, if you face any problems feel free to contact our support channel. https://thepixelcurve.com/support/
Thanks
Can i use charitable and edit the campaign page template with elementor? Wondering if I can rearrange the campaign module by editing the campaign page template. Thanks
Hello,
- You are probably talking about “Charitable – Donation Plugin”. https://wordpress.org/plugins/charitable/
The plugin will work but you may see some CSS style issues.
For the donation feature, we have used the GiveWP plugin in our theme.
- Which page do you mean by campaign? Please provide a link to the page so I can confirm you.
Thanks
Yes, you can add your content by using elementor page builder on the campaign page bottom section. The Helpgrove theme with charitable plugin will work just like other WordPress themes.
Thanks
Hi, you support woocommerce payment methods for funding? I dont want eshop functionality, just woocommerce payment methods for funding Thanks
Hello,
Yes, but for it you have to buy GiveWP paid version. Here is the addon link. https://givewp.com/addons/donation-upsells-for-woocommerce/
I hope you can understand.
Thanks
Hi,
Please I will like to know if your wordpress template can work with Paystack WooCommerce Payment Gateway plugin (see https://wordpress.org/plugins/woo-paystack/) to receive donations vis Paystack.
Also can I get and track offline donations?
Thanks and looking forward to your reply.
Chinedu
Hi,
Also I see that your Give WP plugin is a paid plugin (https://givewp.com/pricing/).
If I pay for your theme, will I still need to pay for the Give WP plugin?
Chinedu
Hello,
Thank you for your interest.
- Yes, you can use the Paystack WooCommerce Payment Gateway. But for it you have to use the GiveWP paid addon.
- Yes, you can use the offline payment feature. See the default all payment lists. https://prnt.sc/13w6kxd
- You have to buy separately for the use GiveWP paid plugin. With the theme, you can get only the free version GiveWP plugin. In our live demo site, we used only the GiveWP free version.
Thanks
Hey,
Ive seen that multiple people have got an installation error when installing the theme. Is this fixed or does it occur for everyone who installs it?
Also wondering: 1. Which Elementor version is it built with? 2. Can I add my own font to the theme? 3. Which version of GiveWp is it and can the currency be changed to Swedish Krona?
All the best, Isabelle Edlund
Hello,
Thank you for choosing the Helogrove theme. Installation error not supposed to happen. Using the theme if you see any installation issue feel free to contact our support channel. https://thepixelcurve.com/support/ We will give you a solution.
- The theme build with the latest version elementor plugin. - You can use any google font with the theme. The google font use possible. But If you want to use your own custom font then you have to use third-party plugin. - Currency change depends on the GiveWp plugin, not Helpgrove theme. If the GiveWp plugin has the feature then possible, otherwise not.
Thanks
How much do you charge to install the demo exactly like the demo
Hello,
No need extra money to install as like our live demo site. Our theme has one click demo install feature. You can able to easily install it.
Whatever, If you can’t install it please open a ticket to our support desk. Our support team helps you to install it. https://thepixelcurve.com/support/
Thanks
Got it, I downloaded it but I did get this failure report
Please open a ticket here for your problem. https://thepixelcurve.com/support
Our support team will give you a solution.
Thanks
Dear Team, does your theme support transparent header for all the demos?
Hello,
Yes, this transparent header is available.
Thanks
For Helpgrove is it possible to change header to transparent or no?
Yes, possible. You have to select the header variation 5 for this.
After purchase the theme, if you need any help feel free to contact our support channel. We will help you for this. https://thepixelcurve.com/support/
Thanks
Thanks for your prompt response, on which version of PHP and MySQL does your theme operate smoothly?
PHP 7.2 or upper and MySQL version 5.6 version will be work smoothly.
WordPress recommend PHP version 7.4 or upper and MySQL 5.6. Please check the URL. https://wordpress.org/about/requirements/ So it would be better if you fulfill the requirements.
Thanks
That’s my configuration actually, does the menu accept double button (1-Donation/2- Connexion).
Your query bit unclear to me. Please explain it using a screenshot. Then I will tell you the details.
In the menu area, you can add more than one menus. And for the other sections, you have to write custom code by the child theme.
Thanks
i mean can i have two buttons on the header menu 1 for donation and another one for connexion? also does your theme support Loco Translate and Code Snippet?
By default 2 buttons not abatable in the header area. By writing custom code you can able to add 2 buttons in the header area. For that, you have to use helpgrove child theme.
Note: By using header variation 1, you can able to use the “Become a Volunteer” and “Donate now” areas for a button or URL. See the screenshot. https://prnt.sc/105sxpr
And In the menu area, you can add more than one menus. See the screenshot. https://prnt.sc/105t0ie
- Yes, Loco Translate supported. But we are not sure about the Code Snippet plugin.
Thanks
The second screenshot where menu can i add a button next to donate button, if it’s possible will you help on that please?
It’s actually custom work. For it need to write custom code with the child theme.
Anyway, after purchasing the theme you will contact our support channel. We will help you to do it. https://thepixelcurve.com/support/
Thanks
Thank you very much
You are most welcome
Presale question – Does your theme includes givewp plugin in the price? if so which one? the basic, plus or pro. Thx
Basic included. For pro version uses you have to buy it separately.
Thanks
Thanks for the info, I appreciate it.
You’re welcome!!
The license is not accepting
Hello,
Please follow this video to get your item purchase. I hope it will help you. https://www.youtube.com/watch?v=yTScONNFnZ8&feature=emb_title
Thanks
I do know how to copy and paste the code, i am saying is not accepting it.
Already replied here. https://thepixelcurve.com/support/ticket/license-key-not-recognised/
Thanks
Very BAD experience. It is the first time that I buy a theme and I can’t use it because HAVE AN INSTALLATION ERROR.
Hello,
It’s the server PHP version related issue. If you upgrade your hosting PHP version then the old version theme will work fine. Or please wait for the next update. Already we submitted our new version theme. After approving ThemeForest you will get a notification.
Please install our new version theme or if you can’t do it please contact our support channel. Our dev team will do it for your site.
Thanks
I just bought the theme today, I have the latest version. I downloaded the theme again a few minutes ago, I have the latest version and it doesn’t work.
Make sure you are using the latest version helpgrove core plugin on your site then try. If it doesn’t work please provide me your site login details here: help.pixelcurve@gmail.com. I will check your site issue then give you a solution. Thanks
Hello Sir, Your issue resolved? If not, please let me know. I will give you a solution.
Thanks
Purchased theme: THE THEME HAVE INSTALLATION ERROR.- Parse error: syntax error, unexpected ‘)’ in /public_html/wp-content/plugins/helpgrove-core/includes/widgets/helpgrove_featured_post.php on line 67
Hello,
It’s supposed not to happen. please submit a ticket to our support channel. Our dev team will give you a quick solution. Support channel link: https://thepixelcurve.com/support/
Thanks
You shouldn’t sell a FAILED THEME. I have wasted time due to this installation error and now I have to WAIT for a ticket to be answered. TERRIBLE!
Hello, Already replied here. https://thepixelcurve.com/support/ticket/error-en-anksinstalacion-del-tema/ Thanks
??? The link you send me takes me to a 404: Page Not Found
Please check here: https://thepixelcurve.com/support/ticket/error-en-instalacion-del-tema/
¿Con este tema puedo aceptar donaciones vía PayPal o Stripe?
Hello, You can use PayPal with other payment gateways using this theme. See the screenshot for payment method setup: https://prnt.sc/si9egi
Thank
