Discussion on HelpGuru - A Self-Service Knowledge Base WordPress Theme

Discussion on HelpGuru - A Self-Service Knowledge Base WordPress Theme

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575 comments found.

Hi, We bought this theme a few years back and wanted to update it. Do you have a more recent version available than the one from 2020? Currently it’s not compatible with php8 or Wordpress 6… I want to know before renewing support. Thanks,

muthler

muthler Purchased

I am running the helpguru theme with current version 1.7.5 without any problems under: - always newest WP version - always newest PHP 7 version - with currently 36 plugins (maybe a bad idea) - many CSS settings - caching with WP Rocket and I check very often with different browsers if there are any problems on the interface. I don’t look in the console of the browser if there are warnings or errors, for me the screen and performance is crucial. I have very good results on: - pingdom speed test: B 84% (not on the first try, but after server improvements). - PageSpeed Insights: 99

For me it would be a disaster if hepguru would be discontinued, unfortunately with some other themes or plugins on themeforest already experienced.

This is abandonware theme??? last update: two yerars…... I was interested in buying

Hello “AngryWarrior”, why so angry?

Neglecting to update your product for over two years and just milk the cash from sales posses a security threat to your customers as the code is very old and introduces lots of compatibility issues as the WordPress core code changes.

The internet moves fast and code that is even 2-3 months is/can be considered old code.

Do I need to mention more @muthler?

Kind regards
AngryWarrior

Hi. Does the theme support authorization in your personal account and pictures / videos for post preview?

muthler

muthler Purchased

Hello “AngryWarrior”, why so angry? Sorry, I don’t want to provoke you even more. So the error you describe I can’t reproduce on my website. The HelpGuru theme ver. 1.7.5 runs perfectly under wordpress ver. 5.9.3, so why should anything be updated here, possibly even unnecessary updates for marketing reasons, as competitors do, that just creates unnecessary work for all of us. Well, some may write from the soul here, thinking that the theme would not be supported anymore and the investment in the theme and the work in customization and work would suddenly be gone. I have this fear too and I always follow HelpGuru’s sales in the hope that they will continue to grow and thus be economical for the developer and his staff. So my last words go to Chris and his crew, THANK YOU for HelpGuru and the SUPER WORK until today and please never let the project die. Maybe I should sign a maintenance contract to support you guys even though I don’t really need it?

What is happening with HelpGuro theme guys?

The theme hasn’t been updated for two years now (last update 13 May 2020), as of april 2022?

Why should anyone even buy support access from you guys when you are not maintaining the theme and support you?

Will you update theme theme to the current standards of WordPress or should HelpGuru be considered dead and buried and abondoned?

Thanks in advance

Kind regards
AngryWarrior

Great so now due to the fact that the theme and the plugin has been neglected for two years now our website is crashing when you attempt to view “Appearance” section with the themes, menus etc. in the WP admin backend. The error derives from the ht-knowledge-base which is now so old that it crashes the website.

Errors are:
Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0
Deprecated: array_key_exists(): Using array_key_exists() on objects is deprecated. Use isset() or property_exists() instead in /home/public_html/wp-content/plugins/ht-knowledge-base/php/ht-knowledge-base-category-ordering.php on line 50
Deprecated: array_key_exists(): Using array_key_exists() on objects is deprecated. Use isset() or property_exists() instead in /home/public_html/wp-content/plugins/ht-knowledge-base/php/ht-knowledge-base-category-ordering.php on line 50

Normally we would in this case pay for support without having issues with it.

But due to the fact that both the ht-knowledge-base plugin and the theme hasn’t received any maintenance updates for the last two years I would argue that the fault is not on our side, but due to the fact that nothing has been updated for the last two years.

We do not want to pay for other people reflectance and faults. So I refuse to pay. I want this corrected by you guys; the authors for and I hope you really honor it.

I hope you guys respond back.

Thanks in advance

Kind regards
Angry Warrior

I have just been hired to work on a site built with this theme. I see the client currently has version 1.6.2. How can I upgrade it to your most recent version? I don’t see an update option in their Dashboard. Thanks!

Hey there,

Support is provided via https://herothemes.com/themeforest/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi, I view the demo page and in the forum, if any thread when view in mobile the data “6 years, 9 months ago” not view correct. Maybe problem when integrated your theme with bbpress ?

thanks!

Hi there,

Thanks for your message and letting us know about this. We’ve got it logged for the dev team to investigate.

Kind regards,

Chris

Hi, I am getting this: Deprecated: array_key_exists(): Using array_key_exists() on objects is deprecated. I have the latest version. Could you please fix it or update it?

Hi there,

Thanks for your message and letting us know. We’ve made a note of it for the dev team to investigate.

All the best,

Chris

rjn2958

rjn2958 Purchased

I uploaded the theme but could not get it to look like the live preview. I tried to create a ticket on the support website but it does not let me register and account.

rjn2958

rjn2958 Purchased

I got it to work.

Hi there!

we are considering buying your theme but saw that it hasn’t been updated for quite a long time.

Will you be providing a version compatible with WP 5.9 and BBPress 2.6 and, if so, when?

Last but not least – is your theme compatible with Elementor/Elementor Pro?

Thanks in advance for your feedback!

Hi, I am thinking to buy one of your theme but wanted to know which one supports Ad banner or adsense ads?

Hi there,

Thanks for your message. Unfortunately none of our products have specific support for ad banner/adsense ads.

Kind regards,

Chris

Hi there,

The demo looks to be working fine now: https://demo.herothemes.com/helpguru/

Unfortunately there is no pre-purchase system to test the theme.

Kind regards,

Chris

Hi – Is there a way to remove the wordpress icon on hyperlink elements? I’m trying to hide the class=”wp-embed-excerpt” and class=”wp-embed-footer” Divs but can’t get it to work…

Thanks

Hey there,

Thanks for purchasing a Hero theme. Support is provided via https://herothemes.com/themeforest/ please submit a support request there and we’ll help you as best we can.

Thanks

will you give a discount

how to change the ‘Knowledge Base ’ name in Breadcrumbs

Hey there,

Thanks for purchasing a Hero theme. Support is provided via https://herothemes.com/themeforest/ please submit a support request there and we’ll help you as best we can.

Thanks

I use child theme, and the bbpress forum css not working. A mistake: /wp-content/themes/helpguru-childtheme/css/bbpress.css?ver=5.8.2 net::ERR_ABORTED 404

Hey there,

Thanks for purchasing a Hero theme. Support is provided via https://herothemes.com/themeforest/ please submit a support request there and we’ll help you as best we can.

Thanks

Can you advise when you will be releasing a update to your theme? As the last one was more that 17 months ago and I can see a lot of WordPress errors been generated by your theme now

Hi there,

Thanks for your message. More than happy to investigate any errors being generated: https://herothemes.com/themeforest/

Regards

Chris

Hi Chris

Definitely recommend looking at the error_log file generated by using your template

Running PHP v7.4 and getting a lot of php errors

devata Purchased

I seem to get broken links ”... css.map” files in both the theme and child theme: ”../themes/helpguru/css/style.css.map”. Could you explain this please? Everything works fine otherwise, but still annoying to see the error.

Hi there,

Thanks for your message and apologies for the delay in my reply.

Could you submit a support request via https://herothemes.com/themeforest/ so we can take a look for you to see what’s going wrong for you?

Thanks

Chris

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