Discussion on HelpGuru - A Self-Service Knowledge Base WordPress Theme

Discussion on HelpGuru - A Self-Service Knowledge Base WordPress Theme

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552 comments found.

devata Purchased

Is it possible to make the images get into full-size on hoover or click (like Lightbox or similar)?

Hi there,

Thanks for your message. Unfortunately the theme doesn’t have this feature.

Regards,

Chris

Hi,

I think it maybe a compatibility issue with Yoast SEO plugin. If “Knowledge Base Archive” is set set Homepage, the title(in tag <title>xxxx</title>) of homepage will be shown the same as the title of the least article. Please check it.

Regards

Hi there,

Thanks for letting us know about this. We’re investigating the issue and will update the theme as required.

Kind regards,

Chris

SORRY HOW DO I IMPORT THE LIVE DEMO MODEL?

Hey there,

Thanks for purchasing a Hero theme. Support is provided via https://herothemes.com/themeforest/ please submit a support request there and we’ll help you as best we can.

Thanks

My Client Purchased Theme And I Have To Work Home Page Of your Demo But Section Like You Have Given 3 But Want 6 And Want To Change All Icon With Link ???

Changes On Main Home Page How To DO That ??

If i buy KnowAll can i import HelpGuru Docs?

Hi there,

Thanks for your message.

Yes, it’s possible to upgrade from HelpGuru to KnowAll. Feel free to contact the support team if you need more details/assistance: https://herothemes.com/contact/

Kind regards,

Chris

Hello!

One small question pre-pursache.

Search for the ”table of contents” feature in HelpGuru. I confirm this feature exists in HelpGuru as you described by your product comparison table (https://herothemes.com/support/knowledge-base/difference-between-knowledge-base-themes/).

But in the HelpGuru Demo not view this feature. Have this feature in HelpGuru? Is a extra plugin or stay in the base code in the theme?

Kind Regards,

Hi there,

Thanks for your message.

Yes, HelpGuru includes a table of contents widget. It’s include in the theme package.

Kind regards,

Chris

I noticed some of your themes per help offer some data on users searches, is that offered in all the themes? Per the help desk versions or only some?

Hi there,

Thanks for your message. Only KnowAll and Heroic KB sold on https://herothemes.com include the analytics features (plus plan or higher).

If you have any questions, don’t hesitate to reach out: https://herothemes.com/contact/

All the best,

Chris

does this work with WPBakery

Hi there,

Thanks for your message.

We’re unable to guarantee support for any Page Builders, for more information please see out guide Are your products compatible with Page Builders: https://herothemes.com/support/knowledge-base/are-your-products-compatible-with-page-builders/

Hope that helps

Kind regards,

Chris

Laborator Purchased

Hi,

Can I please ask you why you are calling two font-awesome libraries (4.2.0 and 4.3.0)?

See video: https://d.pr/v/1Qw4eA

Thanks!

Hi there,

Thanks for letting us know about this. We’re investigating the issue and will update the theme as required.

Kind regards,

Chris

Laborator Purchased

Hi Chris,

Thanks for your reply. I wanted to report another improvement that you can do.

1— You can add a accessible name for this area (screenshot) like this (screenshot), and other areas that have the same problem. Please use Lighthouse to detect those problems.

2— You can make Google Fonts optional so users that don’t want to use Google Fonts can use the default device font.

Example: font-family: -apple-system,BlinkMacSystemFont,”Segoe UI”,Roboto,Oxygen-Sans,Ubuntu,Cantarell,”Helvetica Neue”,sans-serif;

I can see that you offer that option but it can be more user friendly and accesible from the theme options.

Cheers!
Ylli from Laborator

Can I customise live search?? in the demo I see that

Users has to put 4 words to get live results, But in KnowHow – A Knowledge Base WordPress Theme is very Fast in 1 word also get live results

Hi there,

Thanks for your message.

Unfortunately it’s not possible to customize the live search.

Kind regards,

Chris

Is this compatible with Wordpress 5.7?

Hi there,

Thanks for your message.

Yes, this theme is compatible with WordPress 5.7. If you need any assistance don’t hesitate to get in contact with the support team here: https://herothemes.com/themeforest/

Hope that helps

Kind regards,

Chris

hi, does helpguru allow for a left hand column containing a category/page tree to allow for easier navigation? Thanks!

Hi there,

Thanks for your message.

What you describe isn’t a feature of the theme, you’d need to customize it or use a plugin to get the functionality you’re after.

Hope that helps

Kind regards,

Chris

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