Reviews for HelpGuru - A Self-Service Knowledge Base WordPress Theme

Reviews for HelpGuru - A Self-Service Knowledge Base WordPress Theme

4.45 (128 ratings) 4.45 stars
Cart 3,247 sales
Well Documented

128 Reviews

for Flexibility

It does not get updated nor does it feature much flexibility.

Author response

Hi there,

Thank you for your review.

I would appreciate it if you could reach out to us ( https://herothemes.com/contact/ ) to tell us more details regarding any issues you encountered. If we're falling short somewhere, we'd love to know so we can improve.

All the best,

Chris

for Customer Support

I not want register me to make a short question.

I have less time if doc and festures are bad and low and price of template very high

I ask a simple Question at contact form and get this answer:

sorry! this is very bad - 1 star

----------

Sorry to hear of your frustration. Please submit a support ticket via our ThemeForest Item Support Page and one of the team will be able to assist with your question. Registration is not required.

Why do I need to use the ThemeForest Item Support Page?

We are unable to accept support requests via the general contact form as we require further information to provide assistance.

Many common support queries are covered in our Knowledge Base, so you may be able to get an answer to your query without having to wait for a reply from the support team.

We are unable to accept support requests via the general contact form as we require further information to provide assistance.

...

for Customer Support

Great customer support and overall functionality. Would highly recommend this theme!

for Bugs

The demo site looks really nice, but you will never get your site running like the demo site. For example, the demo site forum has lazyload, and nice looking stylesheet. but your site doesn't work like this way!!

Author response

Hi there,

Thank you for your review.

I would appreciate it if you could reach out to us ( https://herothemes.com/contact/ ) to tell us more details regarding any issues you encountered. We'd love to help you get up and running.

All the best,

Chris

for Bugs

Forum not work with lastest Wordpress 5.3. It has been 1 years since last update.

Author response

Hi there,

Sorry to hear you're having trouble with the latest WordPress update.

We have a new update ready to be released. Customers are welcome to request the pre-release via our support page here: https://herothemes.com/themeforest/

Hope that helps and happy new year.

All the best,

Chris

Slow to release updates, forum not working with WordPress 5.3

Author response

Hi there,

Sorry to hear you're having trouble with the latest WordPress update.

We have a new update ready to be released. Customers are welcome to request the pre-release via our support page here: https://herothemes.com/themeforest/

Hope that helps and happy new year.

All the best,

Chris

for Customizability

It looks like a The to build a blog.
But its not friendly to bbpress oder similar.

for Documentation Quality

The instructions on this theme are useless. I want a full refund.

Author response

Hi there,

Thank you for your review.

I would appreciate it if you could reach out to us ( https://herothemes.com/contact/ ) to tell us more details regarding any issues you encountered. If we're falling short somewhere, we'd love to know so we can improve.

All the best,

Chris

for Other

i didn´t like, its easier and much better to creat a support theme with Enfold Theme + awesome-support plugin

Author response

Hi there,

Thank you for your review.

I would appreciate it if you could reach out to us ( https://herothemes.com/contact/ ) to tell us more details regarding any issues you encountered. If we're falling short somewhere, we'd love to know so we can improve.

All the best,

Chris

for Customizability

Apparently a nice Theme, but very few features availables, and very difficult to add, you need to know a lot of html and css code to add them. You are locked and limited by the theme: no flexibility in the home page, no page builder working in home page.

and when we ask support how we can costumize anything most of the times we are forwarded to a paid service of wordpress experts https://wpkraken.io/?ref=herothemes with reference to herothemes, I assume they are affiliated.

I'm disappointed and I'm having a lot more work than with any other wordpress paid theme where customizing is much simpler for an intermediate user.

if you do not have experience in html, css and if you do not want to spend more money with other plugins and support I do not recommend buying this template.

Author response

Hi there,

Thank you for your review.

I would appreciate it if you could reach out to us ( https://herothemes.com/contact/ ) to tell us more details regarding the issues you encountered.If we're falling short somewhere, we'd love to know so we can improve.

All the best,

Chris

for Customer Support

The theme is very good. When we encounter problems, we can respond in a timely manner. Although we have a time difference of 7 hours, nothing has caused me to feel neglected. The emails are responded in a timely manner and the service is in place. I hope to update the theme version soon. Thanks again.

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