126 comments found.
I didn’t purchase the theme, the original designer did, on behalf of the client, and it’s installed/in use on their website.
I’ve noticed the current version is v1.5.1 but we’re still using v1.2, and it’s not showing as any updates available.
I know on purchase you get access to future updates, so surely this applies to the client who commissioned the site, not only the designer/developer who purchased it (on their behalf)?
Are we able to have access to updates and notifications of future updates please?
Hello,
To access theme updates it is necessary to have the theme in the “Download” section of your ThemeForest account. You can try contacting the person who originally purchased the theme to send you the theme files and then update the theme via FTP method.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! I really want to buy your theme, but I just have one question. Does this theme comes with elemntor templates and widgets? Am I able to configure the elementor tamplates?
Hello,
Thank you for reaching us!
Demo content of the theme is built using the theme options, templates, custom shortcodes and Elementor page builder. Once you import our demo content you will get all the pages and settings which you can adjust to your needs.
Do let us know if you have any additional questions.
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Hi, i wanted to change the color of the form´s buttons , i did not find where can i do this.?
Hello,
The contact form button will inherit color set as Main Color in Hendon Core Options > General (please see screenshot 1 and screenshot 2).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hello,
After installing the theme on my server I noticed that the theme elements/shortcodes aren’t working (see screenshot https://prnt.sc/2ArLKOzMu1s4). Is there a fix for this?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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Thanks for the reply.
I was facing a tight deadline so I ended up going with another theme. How would I go about initiating a refund?
Hi there,
You can always read more about the refund policy here but you should know that our support team will be more than happy to investigate and check any theme related issues you encounter.
Thanks.
Support
Mikado Portfolio part of
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Hello,
Is this theme compatible with WooCommerce? I didin’t see any WooCommerce pages on the demo so I want to be sure before I purchase this theme. Thanks.
Hi there, Thanks for writing in! The theme can be used with WooCommerce and you can create your shop with it.
Thank you and let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Thanks for the update. I’ll purchase today.
Hi there,
Thank you!
Support
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You are constantly redirecting us to the support page, but you never return the tickets on the support page.
Do we have to reach you by lighting a fire in order for you to return to us?
My ticket number #234027 has been waiting for a response from you for days. I hope one day you will reply!!
Hi there,
We are sorry to hear this, currently we are working with limited resources and the answer from our support team might be prolonged a bit, but they are giving their best to answer all of our customers as soon as possible.
We do see that your request has been responded so please continue the conversation with our support team.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, How can i hide the title (Residence) on Slider Revolation ? Title added automatically when I install demo. But I can’t hide the title field. I checked the slider rev settings and Hendon Core settings but couldn’t find how to hide the title field. Thank you
By the way, I could not create a ticket on your Support site because the theme (Hendon) I purchased cannot be selected.
Hi there,
Please check the Slider Revolution documentation here, it might be helpful.
For further assistance, you need to submit a ticket, and if it is your first time, that is why the theme is still not under supported items, you need to fill in all the fields in the form (theme name, profile name, purchase code). Please follow instructions from this article.
Support
Mikado Portfolio part of
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The ticket I opened 3 days ago still has not been answered. Ticket no : # 234027
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
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Hello, How can i change fonts on Hendon Core ? Do I need to upload all OTF, TTF and WOF files or do I just need to upload the TTF file? I didn’t see a section related to this in the document.
Hi there,
Please take a look at the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi. This template looks great. Congratulations. But I have a question. How can I do a header like you have no southwark ? https://hendon.qodeinteractive.com/southwark/ I wanted to do one header like this with on Mose over I can write the number of apartments in which floor.
Could you help me? Thanks, Miguel Cordovil
Hi there,
This header type is Divided and for this type, you will have to create your left-side menu and right-side menu in Appearance > Menus. If you need any further assistance we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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Do you support RTL ?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Support
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Hi, great look theme. I have a problem with logo size, it cant be bigger then is now and second problem on Lambeth front page that titles and text are hidden. Another problem is with nubers of slides, on 3rd slider showing number 1.
I submit a ticket # 223540 but there is no response.
Best regards.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
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Probably the least user friendly theme I have ever used. You cannot change font or sizing or colors of font or backgrounds in elementor. constantly going back and forth in between windows, what a complete train wreck, steer far away from this one.
Hi there,
We are sorry to hear this but you can indeed change fonts from our theme options, if you wish to you can always navigate to Elementor > Settings and uncheck: Disable Default Colors Disable Default Fonts
If you need any further assistance please feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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One of the most terrible themes in my whole journey of website designing.
Hi there,
We are sorry to hear this but you should know that you can always submit a ticket to our Help Center and one of our support agents will assist you with any issue you are encountering.
Support
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You did not respond to my application #220190. Please can you help fast?
Hi there,
We do see that your request has been responded so please continue the conversation with our support team.
Thank you.
Support
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You gave such an answer, my problem still persists.
Hi there,
Please allow our team to investigate this on your side and we hope that this will be resolved as soon as possible.
Thank you.
Support
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Hi I am looking for personalized listing ( to real estate agency ) in the dynamic page ( customer profile / single announcement page or other ..) sync with the subscription system
1- possibility to Customize field / added modified deleted Option: example: add 3 phone numbers – integrated zoom (like WhatsApp) – add a button or other fields – text zone …
2- multilingual
3- possibility of displaying / hiding ADS advertising
4- visit statistics for subscribers
5- integrating short code
6- Hide competitors in premium offers
Note :
-Possibility to create iOS/ Android mobile application (or with another plugin)?
- Do you offer special paid customization services?
-Can I send customer requests to technical support ?
Thanks
Hi there,
Thanks for writing in!
1. You can build your Property page and add content to it but there is no option to modify this nor have we integration with Zoom/WhatsUp, this will require you to edit the theme template.
2. Our theme is compatible with WPML plugin for this purpose.
3. Yes you can, you can use widgets for ths, and display them wherever you want to show you ads.
4. This is not implemented within our theme unfortunately.
5. What kind of shortcode do you refer to exactly?
6. Could you please explain a little bit more on the process and functionality on this one. Thank you.
7. We do only have our WordPress theme which is responsive and functional on every device and we do not develop applications.
8. We do provide support regarding our theme options and functionality and if you need anything beyond that this will need to be checked by our team. You are more than welcome to send us a mail with detailed informations.
Thanks.
8. If you purchase the theme you do get 6 months of support included.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hello, I cannot register my license. I tried to contact a support few days back but no response. As I need to make the website soon I really need to activate the theme. Without activation the demo import doesnt work. Thank you
Hi there,
If you are somehow getting “Please wait..” during the registration process please check this article here that can help you.
Also if you are having hard time submitting a request you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
If you already have a request please share the request ID so we can check this.
Thanks.
Support
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Am I best to use this Theme with the latest version of WordPress?
It doesn’t list WP 6.0+ under ‘Software Version’ in the sidebar on ThemeForest?
Thanks
Hi there,
Thanks for taking an interest! The theme will work well with the latest version of WP, and it will be added to the change log once theme update is released.
Thanks for understanding and let us know if you have any additional questions.
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Please help, I submitted a ticket but haven’t heard back. I purchased this theme and uploaded the demo but its not showing up correctly. I need to get my website built as soon as possible and now it looks like I have to wait until next week for a response! Please can someone help. I spent $85 on this theme and I expect it to work.
Thanks
Hi there,
We are sorry to hear this and checking your request we do see that it is responded so please continue the conversation with our support team for any further assistance.
Thank you for your patience.
Support
Mikado Portfolio part of
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I am very satisfied with the theme, the services it offers and especially the support that is always there for me. Very trained and concrete people are employed as creators in this house and what they have to offer in many ways fulfills almost all the needs of my client. from me, 5 stars.
Hi there,
Thank you for your feedback and we are glad you enjoy using the theme and that our support team is there able to help you. <3
Support
Mikado Portfolio part of
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Theme looks nice, documentation is worthless and seems to be written by a third grade child. Support is worthless and takes days to get a response that is worthless. STAY AWAY
Hi there,
We are sorry to hear this, we do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and we do see that your request was handled so please for any further assistance continue the conversation with our support team and they will be happy to help.
Support
Mikado Portfolio part of
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