Discussion on Hepta - Multipurpose Business WordPress Theme

Discussion on Hepta - Multipurpose Business WordPress Theme

Cart 672 sales
Well Documented

rs-theme supports this item


This author's response time can be up to 1 business day.

101 comments found.

Good Morning, where can I view the latest version of your theme to know if I need to download an updated version from Themeforest? We have version 3.1.9 installed on our site. Is this the latest version? Thank you. The changelog at the bottom of your theme page has not been updated since 2021, so it does not have the latest version displayed.

Okay Monday we will update the theme for you. Thanks

Select Shop Layout is not working shop page is still 1 column. please fix in the next update

okay thanks

Geetax Purchased

Hello, good day, I am frequently getting critical error on my site. See image https://prnt.sc/W7Wm4OJlrSwW

I can’t understand why please look into the issue, moreover I have sent you administrator details with other issues. Thanks

You can check your website now. You should keep updated the plugins and theme. Thanks

can you add cart icon for wooCommerce? in the main menu

Can you share your website admin access to our support email?

Geetax Purchased

Hello, I bought this WordPress theme but I want to ask if I can exchange it for Joomla template version?

Also, is the Joomla template version compatible with Joomla 4.


So no way to exchange – Hepta Joomla version not compatible with Joomla 4

ive been going through themes all day and came across hepta.. finally found the 1 but problem is the demo loads VERY slow. if you can improve on that speed please.

Thanks for your interest. If you will use any cache plugin hoping everything will be fine. If need any help I will try to help you. Thanks

How long does it take for a purchase code to be activated? I would like to finish my installation but it won’t register my code.

Can you try to check your server setting with our theme requirement:

Allow Url Fopen (allow_url_fopen) – ON cURL library** – your server must work with curl or url_fopen. OpenSSL must be enabled. PHP memory_limit = 256M PHP max_execution_time = 300 PHP Post_max_size = 54M PHP upload_max_filesize = 128M

After updating those try again. If still facing issue try to send admin access and purchase code so that we can try to help you for installing demo data.


im failing to import demo data, i just purchased the theme

WP Bakery. if it fails do elementor as long as it works

it finally imported after 1 hour, ridiculous

Sorry to hear it. What issue were you facing? I just back. If you need any help try to send me – I will try to help you. thanks

Do you have file for slider Revolution? Is not imported after “One Click Demo Import”


Never mind I I saw it on the zip files

ohh okay great. Thanks

Hello, please I want to know how I can change;

1. Header Top Area Left and Right size.

2. Header Top Area Background Color

3. Main Menu Background Color



1) Header toparea resize options not available. If you want according to content – you can send your site url and admin access we will help you.

2) You can change Top Area Background Color from our theme options “Hepta Options”

3) You can change Main Menu Background Color from our theme options “Hepta Options”


Geetax Purchased

Hello, please Elementor page builder element don’t load on my site. It goes on continuous rolling see image https://snipboard.io/pnDTj2.jpg I have checked other websites using Elementor, they are working fine. Kindly check and fix the problems

Send your site admin access so that we can check it for you. Thanks

With the latest version of Hepta and after WP update to 5.8.2 it is impossible to create or redesign pages. “-There has been a critical error on your website. WordPress has detected an error with one of your extensions, RS Framework.” After deactivating the RS Framework everything seems OK again. Do I need RS Framework?

Can you try to share your site admin access and ftp access so that we can try to get issue and fix it?


Okay after checking we will reply you. Thanks

Hi there, is this theme multilingual? Can it translate the page into various languages? Thank you so much.

Yes, this theme is multilingual. Using WPML plugin you can translate pages into various languages. Thanks

please very urgent, I need the latest version of WP Bakery Plugin. backend editor not working properly

There is a new version of WPBakery Page Builder available. View version 6.6 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?

You don’t need to active it with license. We always update it time to time with theme. Share your site URL with access to our support mail so we can direct update for you.

no reply from support team

We will check it soon

Hello Please,

1. The Hepta Gallery module doesn’t work, visiting the gallery page redirects to home page. You can replicate the issue for testing.

2. The footer Copyright breaks into a second line, how can I get it in just one line?.


Send mail to our support we will look it.

Hello Team, Edit with WPBakery page builder is not working. please do the needful to solve this issue.

Send mail to our support with site URL and access. So we can check it for you.

Hello, please very urgent, I need the latest version of WP Bakery Plugin. I deleted the plugin with the hope of reinstalling it from the dashboard but it never showed the required plugins for the theme. I need to manually install it thanks.

Okay we will upload theme tomorrow with latest plugins so you can download and get latest plugins

Please, I am yet to know if you uploaded the files. Thanks

I will update theme within 1 hour after update it you will get notification. Thanks

Hello ; i have some questions. 1) In the home page #full section divs..We have 3 image and 3 text and we see 2 in mobile version. 2) in team members we write linkedin link but the icon comes as pinterest :) thats funny

3) there is difference between 2 memebers and all options are default.

Please send me us mail to our support with your site link and access we will check it.

How to reduce the height of the home page slider (Slider revolution).

Slider revolution has option to reduce height. Please check under layout settings

After latest (?) update the Team info is not visible anymore. I’ve updated to PHP 7.4 and the latest version of Hepta (Nov 2) and suddenly I noticed that only Name, as this is the page name, and the Designation is working. I have tested with all 5 Team Styles.

I also need phone and e-mail to show on each team member, as it used to be. I have tested to add just any odd info in each of all the input boxes, but nothing is shown anymore.

How can I get the phone and e-mail info back again, to be shown on each team member?

Haven’t heard back from you during these past 7 days, so I ask again. Do you have a tip or solution that could help me solve this problem?

I think we replied you. We will check again soon.

No, you haven’t replied, this week either. Still no solution to this staff-info-problem?

Very slow to load and website works on other browers but does not load on Google chrome. I have tried different computers and all the same result

Hi, Your WP Bakery Plugin is updated? Thanks

It is cersion 6.2.0

Please send your site access with cpanel access to our support mail. Thanks


Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey