Hi, maybe there is a misconfiguration or a missing step in the setup. If you can provide wp admin access in a private ticket on clapat.ticksy.com we can configure the setup free of charge. Thanks

Hello, as you probably know the latest version of the theme is available for download from envato.

You can remove the theme in the WP dashboard and install the new version. The content and options are not erased between upgrades.

Backup your theme before to be on the safe side.

Alternatively, you can unpack and copy via ftp the latest version.

the folder location is wp-content/themes/

If you did custom work and modified the theme files, you have the merge the changes.

Some of our customers are using Envato Market Wordpress plugin

We do not endorse it it’s just an alternative way to keep your themes updated.

Thanks

Hi there, you have enable/disable preloader setting in customizer -> general settings. Thanks

Hi, plz open a private ticket on clapat.ticksy.com and provide wp admin access. You may want to extend your support period. The xml file can be found in demo-data folder in the main archive and can be imported using the WordPress importer tool. Thanks

Hi, by default we recommend disabling videos on mobile, because there are different network speeds and different data plans – it’s a general practice to do that. We can help you enabling them though. Thanks

Hello, as advertised, we have not tested or integrated the theme with woocommerce. We have other themes working with woocommerce (Antro, Rayden). We also have a 14 days return policy. Thanks

Do I need to purchase the “Rayden – Creative Portfolio Theme” before I can use the “Rayden – Creative Ajax Portfolio Showcase Slider Template”? or they can both work independently?

Depends on what you need – the first is the WordPress theme, the second is the HTML version. They can be purchased independently. Thanks

Hi, The progress circle is the ball cursor which should be deactivated on mobile, because you can not move it on touchscreen and will stay fixed on your screen.

Hi, it is possible with custom work. Thanks

Hello, we have recently re-tested the theme with php 8.0 and you should run it without problems. if you decide to buy it and if it happens to run any problems, pls open a ticket on clapat.ticksy.com and notify us. Thanks

Hi Alex, yes, if you encounter any problems with latest WordPress just give us a shout. Thanks

Hi! Sorry for contacting you again but what is the best way in Hervin Theme to use Google Fonts local? Any suggestions?

Hope for your reply.

Hi, if I understand the question correctly, you can use a plugin such as Easy Google Fonts. Thanks

Hello, we can enable sound in slider & hero section videos however they may not autoplay due to browser’s autoplay policy – if, for example, the video slide is first in the slider. Thanks

Thanks

yes. It doesn’t work on I’ve noticed there are two way to display categories from the menu: 1-https://www.crippi.net/video/ – doesn’t display the post and it’s black 2 – https://www.crippi.net/portfolio_category/video/ – i can see the portfolio items but it’s white

Hi, is it possible to provide wp admin access in a private ticket on clapat.ticksy.com We need to inspect you backend. Thanks

ok! thanks

Hello, Rest assured, we will process your ticket plz follow up on ticksy from now on. Thanks

Hi Thank you but still i got same problem i have attached screenshot also for reference and attached one link too but still your support did’t gave me any solution. can you please look in this closely. and tell me where is the problem.

Plz follow up on ticksy instead of using dashboard. The theme dashboard is being used to share information about the product and not for support. Thanks

Hi, If you can provide wp admin access in a private ticket on clapat.ticksy.com we can install demo data free of charge. Thanks

Yes, and if you disable AJAX page transitions you should use the plugin normally. With AJAX transitions on some elements may not work. Thanks

thank u

Hello, two things: the chronological order can be set in customizer -> portfolio settings (forward or backward in time). Second there are some reordering plugins (such as Post Types Order) that affect the portfolio navigation. Check both situations. Thanks

Hi, you don’t have to pay, just open a private ticket on clapat.ticksy.com and provide wp admin access, if possible. Thanks

Hello, Hervin is using Oswald, sans serif as secondary font, Munio is using Poppins for slide titles. You can change using custom CSS or more sophisticated using a plugin such as Easy Google Fonts

or

.title {
    font-family: 'Poppins', sans-serif;
}

It only allows me to change the font of the MENU, and paragraphs.

The font of the headlines (hero-litle) is not changed at all. Neither does the font on the loading screen.

Which one did you try: the plugin or the custom CSS? You can open a private ticket on clapat.ticksy.com and provide wp admin access. Thanks

Hello, the category is the same for All Projects and navigation?

Hi, yes, the category is the same. So All Projects filter and Portfolio Bottom Navigation in each portfolio post should list only 1 category of portofolio posts (projects – cat. A) but on the home page (Full screen slider) all categories (2 – cat. A & cat. B ) should be displayed.

The first portfoilo post on the homepage is About me (cat. B ). When the visitor scrolls to the bottom of this portfolio post (About me) in the bottom navigation only cat. A should be enabled in order to achieve that the navigation is looping only trough cat. A.

I hope that this makes sense, if not I can send you the link to the homepage and show what I mean in details. Thanks!

We can hardcode the category in All Projects and portfolio navigation this is the quickest and less time consuming. Thanks

Hello, it is compatible with latest version of wordpress. Thanks