77 comments found.
Hello, last comment was made 2 years ago is anyone here still? I like your work but I wonder if you are still up to date
Hello,
Thank you so much for contacting us.
We still regularly update when there are bugs or new versions. Please follow and update.
Thanks!
that’s great so i’m buying
Thank you so much!
unfortunately i am having problems uploading i sent you a ticket thank you
Hello,
We are checking your ticket and will reply soon.
Thanks!
Although months have passed, you still have not returned the fee ???? You wrote on my ticket that your product is defective, but you do not return it
Hello,
If possible please give me the ticket number and your email address to check. We need check your ticket again.
Thanks!
here is my ticket number I don’t want to share my e-mail address here
Date 02.11.2022 16:39:52 MTT-THEMEFOREST-IHK5M02D45
You say ask back from envato, but your theme is not selected from my Envato purchase list, so I haven’t been able to get an answer from anyone for months.
Hello,
Thank you so much for contacting us and we are so sorry for any inconvenience you got. We agree to change you to another theme. You can choose our theme here: https://themeforest.net/search/skyoftech?platform=PrestaShop&sort=sales#contentThen please give me the new purchase code. After check we will agree your refund.
Thanks!
I don’t want to buy any theme you have hurt my trust so I want you to refund the price immediately
and you still continue to sell the product that you say is defective.
Hello,
We have accepted your refund request.
Thanks!
Hi, how can i edit the text “SIGN UP FOR NEWS & GET 20% OFF” in the newsletter block? And can you tell me also how to translate “days” “hours” “mins” “secs” in the deal block? Thanks.
Hello,
Thank you so much for contacting us.
Please submit a ticket via this link: https://www.magentech.com/submit-a-ticket/submit-ticket and tell us the issue then our developer will support you.
Thanks!
Pagination.php
Dear sir,
If you are in need of technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Hello, module SP Deal stop working!
Dear sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hello,
Can you please answer for ticket #397
Thank you
Dear sir,
Your ticket number is not valid. For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Hello, please see https://www.vapertienda.com/mapa-del-sitio U’ll notice that the sitemap is broken, i have the latest prestashop 1.7.5.1, another error is: Notice: Trying to get property of non-object, in splistingtabs.php line 2959 . Thank you
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
HI!Presail question… in the horizzontal menu is possible to add category and subcatery like default prestashop option? Change the width?Thank you
Dear sir,
Thank you so much for being interested in our theme. Of course, you can add more categories and subcategories in backend.
Best Regards!
HI!, So you mean that the categories and subcat wil be avaible in the horizzontal menu in dropdown?I ask this because in the the demo there is only page called “layou1,1,3,4,5” and not categories. Thank you.
Dear sir,
That’s the way you manage your mega menu. Actually, we noted this thing in online documentation. We will send you screenshot of megamenu in backend for you to see. There are many option for you to choose: http://prntscr.com/mbyms3
Thank you!
HI! Ok perfect! I buy the theme!
Thank you so much!
Feel free to contact us if you need any help.
Here is our official support system: https://www.magentech.com/support/tickets
Hello, I have prestashop 1.7.5.0 and himarket 3.1.0. In the page of products does not work some jquery because it does not pass page nor does the navigation by facets work. You can look at it and tell me the solution.
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Hello! Are you going to update the theme for the latest version of Prestashop 1.7.5? Can I use the latest version of Prestashop anyway? Thank you.
Dear sir,
Thanks so much for contacting us
We don’t have a plan to update the theme for Prestashop 1.7.5 now
We will inform you once we update this item.
Thank you!
Thank you! Can I use the latest version of Prestashop anyway?
Dear sir,
We have a great news. We are going to update this item to be compatible with PrestaShop 1.7.5. But we can’t give you the exact date. Please stay tuned.
The new version will be available soon
Thanks & Regards,
Thank you!
Hello, in the new version of prestashop 1.5.0 the SmartBlog module does not work. You can update the template to be compliant with the new version?
Dear sir,
Thanks so much for contacting us
We are so sorry that we can’t support you in this case
Our theme support PrestaShop from version 1.6.0, so that it will not compatible with PrestaShop 1.5.0 SmartBlog module.
Please let me know if you need any further assistance.
Thanks & Regards,
Dear Sir/Madam, I tried to contact you so many times.. over email, over support system and nothing!!!
Please tell me where to contact you!!
Best regards, Bojan
Dear Bojan
Thanks so much for contacting us
Please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets or send an email to our developer: ngannt@ytcvn.com. Don’t forget to check the spam folder.
Could you please give me your email address? Let me check!
Best Regards,
Hello, when I add in the backend a feature in the product is not displayed on the frontend product page.
How can I show the features on the product page?
Hi,
I’m so sorry for missing your comment
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hi Skyoftech,
When is this theme going to be compatible with Prestashop 1.7.4.0? Can you let me know somehow?
Thank you, Andreea
Dear sir,
Thank you so much for being interested in our theme. This theme will be upgraded to PrestaShop 1.7.4.x to day. You can buy first to study our theme and update later or wait for our new package.
Best Regards!
Hello again,
I opened a ticket on your website regarding some issues I’m facing with the theme and I would really need your help. Please check your mail. I don’t have a ticket number copied but I can tell you that my email address starts with andreea.dedu@....
Also, another issue that I’m seeing and don’t know how to solve it is that I can only zoom in the cover image of the product, even though I want to zoom another picture. I will upload an image of the problem when I get an answer from you, just to avoid opening another ticket. 
Best regards, Andreea
Dear sir,
About ticket number, please check your spam box to avoid missing our ticket or any message from us. We find in our system with email: andreea.dedu@gmail.com but nothing related. Could you please check again or try to create the ticket again via this link: https://www.magentech.com/support/tickets .
Thanks!
Hi, I found my ticket. True, I received a lot of mails in Spam.
Ticket Information
Subject: Some things I don’t quite understand Department: ThemeForest
Date: 09.08.2018 02:57:23
Status: on-hold
Code: MTT-THEMEFOREST-96P74QSF55
Priority: normal
Assigned To: Neil Trinh
Customer: Andreea Dedu.
Also, my mail address is not gmail.com. I see that I received an answer. Will look up to it. Thank you! Andreea
Hello
Are you going to update the theme for the latest version of prestashop 1.7.4.0? thank you.
Dear sir,
At the moment, this theme is still not compatible with PrestaShop 1.7.4.0. However, we are arranging all workflow and time to upgrade all our PrestaShop 1.7 Themes to be compatible with the latest version of PrestaShop.
Thanks!
how close to the vertical menu that you always developed?
P.S. I can not register because it does not show the reCAPTCHA code
https://www.magentech.com/component/user/registerHi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hello, how can I apply style 4 to be equal to this style? http://prestashop.flytheme.net/sp_himarket/ thsnks
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hi. Im working in a website with himarket theme. Checking the “mobile navigation” i found that the menu (the vertical menu) only appear “opened” in home, when i navigate in categories or articles the menu appears “closed”. How can i get it opened allways? Here is an image: http://prntscr.com/is3620
Thanks!
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hi, I am starting using this theme, very good job . I have a question about your guide. There are sections in sp Theme settings that seem to be not present in backoffice, such us Listing page ore some settings inside product pages tab.
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets . We will respond you there.
Thank you so much!
vertical menu dont work…
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets . If you have already opened ticket, please give us your ticket number for check!
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hi, please check my ticket #MTT-0000010107 thank you.
Hi sir,
We received your ticket. Our team will respond you within 24 hours excepting for weekends.
Thanks!
ok let it be, you can cancel the ticket. I re-installed from zero. Can’t wait 2 days for an installation. Your quickstart file did not work, now i go to install from zero by myself. Thank you.
