43 comments found.
I buy Himarket Theme and get installed, its getting error after installing in SM Listing Tab in Font-end side shows error We can’t find products matching the selection. and Back-end Admin side when click on SM Listing Tab section show black page
Hello,
Thank you so much for contacting us. This is our answer:
- “shows error We can’t find products matching the selection” => You must go to Admin panel >> Content >> Pages >> Select Homepage and Edit http://prntscr.com/tux16l >> To display the product in Listing Tab Module you must change Id of category that you created http://prntscr.com/tux2hk
- “SM Listing Tab section show black page” => In folder code please go to app\code\Sm\ListingTabs\Model\Config\Source and change to LoadMore.php http://prntscr.com/tux3r9
Please let us know if you have any questions.
Thanks!
Hello,
Thanks for the quick response
1. I have changed http://prntscr.com/tux2hk Category_tabs but still, the problem exists 2. as a mentioned change to LoadMore.php, but a little bit confused about what I have to change in it?
Hello,
If possible please submit ticket via this link: https://www.magentech.com/submit-a-ticket/submit-ticket . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information (admin account, SSH, FTP…) via ticket to save your time.
Thanks!
Hi, I have a bug on this products category page, the hover button is our of line, how can I fix this? https://pasteboard.co/HRPhJsY.jpg
Dear sir,
For any technical issues, please create the ticket via this submission link to get help from our developers: https://www.magentech.com/support/tickets .
Please not that our responding time is within 24 hours excepting for weekend. To save time, please give your purchase code and all your website information via your ticket to check.
Thank you!
When i go to System>Web setup wizard I get “Welcome to Magento Admin, your online store headquarters. To use the Magento setup wizard sign into your Admin account and navigate to System => Tools => Web Setup Wizard” and I cannot get extensions installed, what can i do?
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
When I click “Go to item support button my virusscanner says there is a trojan behind the link and would not open it
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hi,
http://magento2.flytheme.net/themes/sm_himarket/defaultFor this theme, the product thumbnails are too big on the screen, can we decrease the size so more thumnails can fit on the screen ?
Hi sir,
Thank you so much for being interested in our theme. You can absolutely decrease the size of product thumbnail to be fit with screen.
Best Regards!
Sm Mega Menu collapse and didnt load contents only empty window appear
Hi sir,
It seems that you have not bought this theme yet. Please make purchase to get support from us.
Thanks!
Hello, is it compatible with magento 2.0.2 ?
Hi sir,
It is pity that this theme is only compatible with the higher version of Magento with many enhancements and fixes. Why don’t you choose this version of magento for your site?
Thanks!
Hello, thanks for your answer. Because on the server is PHP 5.6 and newer versions of magento need PHP 7 but I can not update because on the server are running several other sites which need 5.6
Hi, I have a problem with the “SM Image Slider” with two websites (two store-views) The section of “Source Options” raises an error and we are not able to add images to the slides
Dear sir,
Did you submit a ticket on our website? https://www.magentech.com/submit-a-ticket/submit-ticket
If you did, please send us your ticket number. If you didn’t please submit a ticket on that and our support team will reply you soon.
Thanks!
Hi, any plans to release update for Magento 2.2?
Hi sir,
Our team is finishing all procedure of upgrading this theme to be compatible with Magento 2.2. Please wait for the update!
Thank you so much!
Awesome, thanks!
Maybe I’m just missing it in the docs, but is there instructions on how to upgrade theme w/ latest version for M2.1.8 ?
Thanks!
Hi sir,
Please create the ticket via this submission link https://www.magentech.com/support/tickets . Our developers will show you how to update file 
Thank you so much!
Is this theme able to be set up as a multi-site? Not different domains, just subdomains for each.
Hi sir,
Thank you so much for being interested in our theme. You can absolutely set up multi-site with the same domains
Thank you so much!
Hi again,
I noticed on the item description it says it comes with a blog extension, however I don’t see the blog in any of the settings and it looks like the blog section on the hoome page is hard coded in there?
Hi sir,
Please create the ticket via this submission link: https://www.magentech.com/support/tickets . Our technical team will help you with blog extension
Thank you so much!
Thanks, opened ticket (MTT-THEMEFOREST-4A0HV79HWV)
Hi sir,
We received your tickets. Our technical team will respond you soon
Thank you so much!
hI, I have a problem with the template, when I enter a category with products in the frontend, no product is shown, is this a common error ?. Use magento 2.1.2
Hi sir,
Please create the ticket via this submission link: https://www.magentech.com/support/tickets . Our technical staff will help you resolve it.
Thank you so much!
Noticed a small bug when you click on the review stars of a product from the category view.. it opens up the product and goes to review section but has both details and review tabs highlighted: https://www.screencast.com/t/Efr95S9x
Hi sir,
Please create the ticket via this submission link: https://www.magentech.com/support/tickets . Our technical staff will help you!
Thank you so much!
Hi,
Is there an option for sticky menu / header?
Hi sir,
Thank you so much for being interested in our theme. We are sorry for letting you wait so long for answer. You absolutely can set up sticky menu/ header for this theme in Admin Panel.
During installation and Usage, if you have any questions, feel free to contact via this ticket system: https://www.magentech.com/support/tickets .
Best Regards!
Thank you, one more presales question on the German version (http://magento2.flytheme.net/themes/sm_himarket/german/)
Is it possible to have header full width instead of boxed?—Also is there any chance to see a demo of the admin area to check out what options are available?
Looking forward to making a purchase soon.
Hi sir,
Please create the ticket via this submission link: https://www.magentech.com/support/tickets . Our technical team will help you!
Thank you so much!
Hi there,
Quick question.. how do i set the countdown for the deals slider?
With the setting i mean: set a specific time when the countdown is on
Hi sir,
Thank you for making purchase of our theme. Please open the ticket via this submission link to get support: http://www.magentech.com/submit-a-ticket/submit-ticket. We will check and respond you soon!
Best Regards!
Hi there
I’m have a question about the display of prices.
In the product overview i get a price with to much decimals. When i go to the product page itself the price only shows 2 decimals.
Any idea how to fix this?
Dear sir,
If you have any issues, please create the ticket via this submission link: http:www.magentech.com/submit-a-ticket/submit-ticket. We will check and respond you within 24 hours excepting from weekend!
Thank you so much!
Hello, It seems I am able to add things to the horizontal menu and they show up fine. However, only the root product category shows up in mobile and responsive view …. even if you change the menu to the demo one.
Can you assist?
Kind Regards, Damian
Hi sir,
Thank you for purchasing our theme. Please create the ticket via this submission link: http://support.ytcvn.com. We will check and send you solution!
Best Regards!
Hi, I opened a ticket 6 days ago still no response 
Ticket #SA941926
Hi sir,
We received your ticket for 3 days. We just come back from National Holiday and Weekend. We will check and response your ticket soon.
Thank yous!
My bad, it was weekend and the date displayed was american format, doh!
Hi sir,
We reported it to technical team and took it priority. They will response your ticket soon. Please wait!
Thank you!
Hi Magentech, I cannot login to the support site on this URL (by clicking on Item Support here on Themeforest):
http://support.ytcvn.com/index.phpThe page just loops when I try to create an account, no error shown, but I did get an email of my username and temp password. Hence, I cannot create a ticket there. I created a ticket in the Magentech website instead. I got an email regarding my ticket but I cannot access its status as it asks me to login, and I cannot create an account on your website here:
https://www.magentech.com/component/osemsc/register?step=step1It asks me to enter a verification code but there is none provided.
Please advise.
EDIT: I am able to access your website’s registered area already and view my ticket status. Thanks. Will wait for ticket update.
Thank you.
Your Item support link on this page, by the way, is marked as malware. http://support.ytcvn.com/index.php
Hi sir,
Sorry for not replying you soon, we are just off for weekend!
We suggest you send us your private email and we will contact and solve problem through that way!
Thank you!
Thank you!
