bought this Theme about a year ago , was not able to install it. developer installed it for me and it had issues . so i abandoned this theme until recently for new Magneto project, I downloaded updated version 1.9 and this one has so many error that is impossible to install. i believe a extension is missing from this archive and i have forwarded this issue to support. they asked me to give them access to serve. accessing server is not an acceptable and theme should have been verified before uploading . I guess there are reasons why more developer selling extensions and modules for magento here and not on Magento Market place.
We are so sorry for any inconvenience from us
In your case, we checked and not found any ticket from your username: tony_sar
Because we control all technical issues via our Help Center.
Could you please give us your ticket number via email email@example.com?
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I gave the theme three points because it has a poor loading. Loading is quite sluggish. Apart from that, its serves its purpose
Excellent support... with special thanks to all technical support team members.