29 comments found.
I look forward to your information. Thank you, Cristian
Dear sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hello there; I’ve sent you a new custom design request for Hi-Theme. But you didn’t answer.
Dear sir,
We got your ticket. We just come back from weekend and will respond you soon.
Thank you!
Hello there; I want some minor changes for this theme, so can you do some special work.
Dear sir,
We do provide customwork. Please give us your requirement via this link: https://www.magentech.com/support/tickets . We will discuss there.
Thank you!
Hello there; I can’t see one pege checkout ? Congratulations on the beautiful theme, but after adding the product to the basket, it is better to popup. This is a prestashop application and very frustrating, but some developers can remove it.
Dear sir,
Please note that Onepage Checkout module is not available in this theme. However, if you buy this theme, we may give you discount up to 35% OFF and free module installation when buying this module: https://codecanyon.net/item/one-step-checkout-smart-responsive-prestashop-17-module/21746893?ref=skyoftech . About popup, our theme has this feature http://prntscr.com/l8tb71
Thanks!
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
We send many mails with bug some got solved others not, we struggled 6 mouths and still don’t get it proper running. Now we need to extend the support for more waisting our time on this theme?? The related Article option is stupid not configurable.
Dear sir,
Could you please give us your ticket number to check again?
Thanks!
PLEASE DON NOT BUY THIS BAD /POOR THEME many bugs, bad support
Dear sir,
Your support is expired and you need to extend support to get help from our developers. It will be fair to others who have extended support from us.
We really do not appreciate this bad comment on our item.
Thanks!
HI, i have a problem in product list, don’t show all products.. To which email can I send the request for assistance? Thanks
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hello, it’s avaible with prestashop 1.6.x ? Thank’s.
Dear sir,
It is pity that we this theme is not compatible with PrestaShop 1.6.x. There are 2 options for you that we would like to suggest:
1. You can request customwork and charge some fee.
2. You can choose another good theme which supports your version. You can see in this link: https://themeforest.net/user/skyoftech/portfolio (some good choices: Revo, Topdeal…)
Thanks!
Hola. Hemos comprado recientemente su tema hitheme y tenemos problemas en la instalacion en nuestro prestashop 1.7.2 En el archivo descargado hay dos carpetas zip. Una de ellas es el programa prestashop con la plantilla ya instalada que no nos sirve porque nosotros ya tenemos nuestro prestashop. Y en el otro está la plantilla pero no podemos instalarla porque no tiene los ficheros de instalación/configuración ni podemos subir la plantilla por ftp. Si no podemos solucionarlo pronto nos gustaria que nos devolvieran el dinero.
Dear sir,
We got your message via private mail. We have already responded it. We would like to help you anytime you got any issues.
Thanks!
Hello, I’ve seen that your HiTheme for wordpress includes the new homepage 5 hitech store. I like that homepage, but I work in prestashop, and sadly I’ve just realized that in prestashop, that home isn’t available.
I would like to know if you are going to release it soon, if it is scheduled, because I want to buy it in a few days.
Thank you very much.
Hi sir,
We do not have plan of updating that layout for Magento version at the moment. If you really want, you can request customwork and charge a reasonable mount of fee. Please send your request via this link to get price quotation: https://www.magentech.com/support/tickets .
Thanks!
Hello, I would like to know what are the differences between the following themes: Revo HiMarket Sp Top Deal Hi Theme eMarket
Thank you Gaetano
Hi sir,
Thank you so much for being interested in our themes. Actually, these themes are built based on default PrestaShop framework. The main difference among theses template is how we arrange every part of theme body to meet different customers’ need for their website.
Best Regards!
I can not install the theme the answer is that it does not support prestashop 1.7, please help me thanks
Hi sir,
Actually, PrestaShop 1.7 is not stable. This is why we include quick fix for this case in our online documentation (http://documentation.flytheme.net/prestashop/sp_hitheme/ ) .
Thank you so much!
I followed the installation you indicated but the problem remains, asks me to install the smartblog module but it is installed,
Hi sir,
Please create the ticket via this submission link to request support from our developers: https://www.magentech.com/support/tickets
Thank you so much!
Guys, new version can not be unzippped. 
code.zip have just 356 bytes.
Hi sir,
We do not know why this issue occurred. However, we re-upload files for you. Please wait some minutes for Themeforest to review and re-download 
Thank you so much for reminding us!
Hello, I encounter problems with the modules associated with themes. These do not work and error messages are displayed, such as: “Has no content to show In Module Sp Countdown Product”
Or the display of “new arrivals” products that display a chase without stopping
The theme was successfully installed by following your installation guide
I have prestashop 1.7.1
Waiting for your reply. Best regards
Hi sir,
Please create the ticket via this submission link to get support directly from our support: https://www.magentech.com/support/tickets .
Thank you so much!
Do you offer free installation service? I’ve encountered numerous problems with purchased themes ie. one-click installs that does NOT provide all the functions and properties as shown on the demo theme. As you’re the devs, you can spare my time by doing it quickly.
Hi sir,
Thank you so much for being interested in our theme. Actually, installation is one of services we provide. However, you obviously follow our online document to install the theme. During usage and installation, if you have any issues, we will help you.
p/s: we will consider about your offer if you really need help
Thank you so much!
Hi,
When we try to install the theme on Prestashop 1.7.0.5 it shows a message that it is not compatible with Prestashop 1.7. (We send a ticket too).
Please, can you help us?
Thanks!
Hi sir,
Firstly, we would like to say thank you that you made purchase of our theme. The solution is described clearly in our documentation(http://prntscr.com/g0uhou).
Thank you so much!
I’d like your theme and i would like to buy it, but i would like to try it installed on mine test website before buy it, is it possible?
Hi sir,
We are sorry that there is no choice of testing installation before purchase. However, during usage or installation, you can offer support from our system. We are willing to serve you
Thank you so much!
I’m sorry but it will be the third theme buyed and i have encounter a lot of errors in the previews template, please if you can let me install it on a test website and i can verify it work as i need i’ll buy. thank you
Hi sir,
There is refund policy for anyone who can not control their website and get no support from provider So you can be safe when using our theme. We are always with you to help you
Thank you so much!
Hello, awesome theme, I am interesting in yor theme, but i have a doubt: is it included sticky menu, if not included how could I to include it?
Thanks in advance Juan
Hi sir,
Thank you so much for being interested in our theme. There is sticky menu in this theme. You can modify it by yourself. If you have any issues during usage or installation, you can contact us via this support system: https://www.magentech.com/support/tickets. We are willing to serve you!
Best Regards!
Thanks for yor answer, Sorry I need some extra info: does your theme include a Mini dropdown cart?, or the only way to view the cart is clicking in the icon cart and going to cart page. I do not see this option in your demo. Thanks in advance
Hi sir,
At the momment, default PrestaShop 1.7 Theme does not have this function. We will update later
Thank you so much!
You are violating Discount & Promotional Pricing Guidelines. You cannot use term “discount” or ”% off” for newly launched items.
You’re still running the offer period even after completing 2 weeks as advertised. Update the price to $70.
Awesome Work! Good Luck With Sale! 
Thank you so much <3
