Reviews for Holmes - Digital Agency Theme

Reviews for Holmes - Digital Agency Theme

Cart 743 sales
Well Documented

7 Reviews

for Flexibility

5 stars for all categories! From Design Quality to Flexibility.
Thank you, good job!

for Bugs

Beautiful well-thought-out design. Unfortunately, the performance isn't as good as the design. When scrolling through pages, it lags, and the whole experience isn't as smooth as it should be. I have no plugins installed that could slow down also my server limits are configured as required. I will increase the rating if these issues get fixed. Design-wise this theme is top-notch.

Author response

Hello,

There're number of reasons why this problem occurs. We can't tell exactly because we haven't seen your website yet. Also if you're experiencing problems with loading speed that usually depends on your content as well as server speed which is handling the requests. We have developed an article that might help you with this, please see here.

That is why we'd appreciate if you could submit a ticket to our Help Center and one of our support agents will gladly take a closer look.

Thanks.
Mikado

for Bugs

Just purchased this theme. It's SUPER SLOW if it works, but almost always throws a 500 Error. The Support Team blamed it on a cache plugin and a Server Config error. The cache plugin was deleted and my server passed the theme's recommended requirements, but theme still does not work. I am very experienced PHP programmer with years of WordPress experience and I know immediately that the Support Rep was trying to blow me off. They took no interest in going beyond the usual "ho-hum" support measures. BUYER BEWARE!!! Yes, this theme looks awesome at first, but you will NOT get the support that your dollars purchased. Now, I'm going to have to go through the usual red tape trying to get a refund.

Author response

Hi there,

We are really sorry to hear this. Checking your request we can see that our support team has done everything that is within their hands to investigate this and try to help you. Sometimes it is not an issue related to our theme and it can be server related, please note that our support agent did everything to test this on your side.

If that isn't enough you can always try to install WordPress and the theme on local installation and test there and you will find out that it is working there as well - local installation instructions https://premium.wpmudev.org/blog/setting-up-xampp/

Please understand that we are not running from problems, simply we cannot debug server issues, and also in case that people from the hosting company find something related to our theme we will gladly try to fix the issue ASAP. Right now we are not seeing anything which might be causing this from our side. If server support isn't capable of troubleshooting this, then we can only suggest you change the hosting company.

If you are not satisfied and if your theme cannot work well on your hosting you can always consider submitting a refund request https://themeforest.net/refund_requests/new.

Best,
Mikado

for Customer Support

I had 0 experience working with Wordpress and I venture and bought this template and is super easy to use. And when I got stuck the Mikado customer service team got my back!

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