133 comments found.
Is it possible to easily add a registration form to Events? I would like to enable free registration on my website for various events. Is it built into the template or can I easily use a plugin like WPForms?
Hello,
Thank you for your interest in our theme!
The package includes the Events calendar plugin. Feel free to integrate the addon Event tickets https://theeventscalendar.com/products/wordpress-event-tickets/ with the theme to have a free or paid registration for events.
The theme contains Contact form 7 plugin https://holy-church.ancorathemes.com/contacts/ We cannot guarantee full theme compatibility with WPForms since it is a third-party plugin, and we have not tested it with the template. However, you may try using the plugin with the theme.
If there is a need, our Customization studio can apply additional stylesheets for the Event tickets addon or WPForms plugin full compliance with the theme. Simply visit our website https://themerex.net/support/ and choose the “Get a free quote” category.
Regards.
Hi there, following the documentation instructions (Update your version to 2.0.0 (for versions 1.4.4 and lower ONLY!), but getting the “There has been a critical error on this website” error from WP upon activating the new theme. Any other advice? Thanks
Hello,
Thank you for contacting us!
Our Tech support team will be glad to check the issue and assist. You may use option “Pre-sales question” at https://themerex.net/support/ and provide the purchase code.
Regards.
Compliments on a lovely theme.
Pre -Sales Qtn if you don’t mind.
My client wants to develop a Church Website with LIVE Streaming feature.
Can you recommend a LIVE Streaming Plugin which can work with the theme ?
Rgds
Hello,
Thank you for your interest in our theme!
Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
I’d like to know if you are still offering support for the theme that was built using WPBakery? I”m still on 1.4.2 and can’t upgrade to the latest theme due to it’s rebuilt with Elementor. Thank you.
Hello,
Thank you for contacting us!
You may renew the support service in your Themeforest account. Please use the following guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Our Operator will check how we can help you at our HelpDesk. Just submit a support ticket at https://themerex.net/support/
Thank you!
Are you updating the theme to include the WP Bakery Update? I am getting this message” “There is a new version of WPBakery Page Builder available. View version 6.11.0 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a solution. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Tried. When I submit a ticket, it says “Sorry, this email address is already registered.” When I try without putting in an email/password, it says: “OH NO, YOU MISSED SOMETHING … “Email address” can’t be empty. “Password” can’t be empty. Please enter a valid email address.”
When I try to log in, it says: ” Please check your email.”
I never get an email.
Please advise.
You need to sign in first at https://support.themerex.net before submitting a ticket: https://tinyurl.com/2hfvxppy
Please follow the instructions and let me know if you experience any difficulties.
Thank you!
Hi, I am trying to update to the new version but I am getting an error thrown, here is what shows in my log:
[ERROR] thrown in /home/site/wwwroot/wp-content/themes/holy-church-new/plugins/trx_addons/trx_addons.php on line 227
I am running PHP v8.0
Thanks
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Updated to latest and now critical error on website.
Hi, I have to update from the old version to the new, I read the documentation, but I am not sure about something. Do I have to build the entire website again using elementor ? Recreate all the pages from scratch ? Thank you for your response
Hello,
Thank you for getting in touch with us!
You are right. If you choose to update the template, you need to set up the website again and re-build the pages and content using Elementor.
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hello,
To be more specific, we have updated the theme core to ensure better security and compatibility with PHP 8.x, WP 6.x and the new plugins (Give, Smash Balloon Instagram Fee, Advanced Popups, Elegro Crypto Payment). The updated theme version has a significant advantage. It is built with Elementor so you could use all its widgets and options.
However, the new version still has basic compatibility with WPbakery Visual page builder. Also, you may continue using the previous version of the theme since it is fully functional for now.
But we would still recommend you updating the theme to 2.x. Technology does not stand still. It takes innovative approaches to transform and modernize our framework. We all should keep up with the times.
Thank you for understanding!
We find your language offensive, which is not acceptable in business correspondence. Moving forward, please avoid any inappropriate words.
Our Team will help you switch to the new version without renewing the support. To get more details, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ We will be happy to help you.
Regards.
Pre-Purchase Question: Does the theme support sticky header/menu? none of the demo show a sticky menu
Hello,
Thank you for your interest in our theme!
Sure. You can easily add sticky header using the guide – https://holy-church.ancorathemes.com/doc/#header_faqs You can also watch this video tutorial on how to enable sticky header: https://youtu.be/_okSp4Rw9LI
Regards.
thank you
We also bought from you Qwery and I remembered now that yes, there was the sticky header option however when you have a transparent header and you scroll down to make it sticky, we needed to change the color so the menu items show since they are white but once you go back up, it does not go transparent but stays with the background color from the sticky. Was this issue fixed or is it still the case?
The issue has been resolved. Besides, once you purchase a theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme related questions you might have. If I understand you correctly, additional css will be required to manage the query. Our Support Team will be happy to assist you.
Regards.
I just checked with support and they said this “I’m sorry, but Qwery theme doesn’t allow to use a transparent background if sticky header is enabled.” and they rudely closed my ticket so I do not reply. How can I trust that this is not the same case with Holy Church Theme since you are the same developer and using the same plugins?
Hello,
Different themes have different versions of the framework and different plugins and functionality. That’s why a solution for one theme may not be applied to another theme.
Holy Church theme allows to use transparent color: https://monosnap.com/file/vc91nIKApjze4Wf7sqxETjMlFceOqq
and background color on scroll: https://monosnap.com/file/QgjnUpREvL93bwxjYxHxWppxlMn2xYOur team may assist you with that.
Thank you.Ho eseguito l’aggiornamento alla versione 2.0.0, ma il sito è andato in crash, ho dovuto installare nuovamente la vecchia versione.
Hello,
Thanks for reaching out to us!
Starting from version 2.0, there is a major theme update and migration to Elementor page builder. Here is the notice – https://prnt.sc/kPodDVUV8dgV If you choose to update the template, you need to set up the website again and re-build the content using Elementor. Please follow these steps to update the theme to 2.0 properly –https://holy-church.ancorathemes.com/doc/#installation_theme_update
Our Team will help you switch to the new version without renewing the support. To get more details, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Update to v2.0.0???? Wordpress backend shows an update to v2.0.0. When I attempted this it broke the site giving a fatal error. I have come to look for the update files but here there is only v1.4.4? What should be done?
hi. i’m trying to do fresh install but it seems css not loaded properly after doing full demo import content. here is mystaging site: www.pernias.myprofile.id
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Is there a way to make the accordion feature load with all options collapsed? Currently the first option is always expanded and I cannot change it in the module settings, thank you.
Hello,
Thanks for reaching out to us!
Feel free to use FAQ Toggle block instead of the accordion – https://prnt.sc/BjD1QDQNPcnl Alternatively, please contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello I am not able to make changes to my footers. Theme options are not showing under Services. Please help.
Hello,
Thank you for choosing our theme!
All the footer layouts can be managed with WPBakery page builder under Layouts > All layouts – http://holy-church.ancorathemes.com/doc/#layouts
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Updated to 1.4.3 and my top nav menu disappeared on desktop and mobile.
The footer or header are showing anymore after 1.4.3 (reverted to different Wordpress and it was still the same issue)
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Hi I got an email that a new version is available (1.4.3) wil the updater update the theme automatically or do I have to it myself via ftp ? Thank you
Hello,
Thank you for contacting us!
Feel free to use ThemeRex Updater for the theme update – http://holy-church.ancorathemes.com/doc/#theme_update_plugin
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
I am not able to access the wp bakery backend editor. Please help.
It’s actually not working on the front end either.
Hello,
Thank you for contacting us!
Could you please update all bundled plugins using our Themerex Updater to resolve the issue? – http://holy-church.ancorathemes.com/doc/#theme_update_plugin
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Unfortunately, no updates for more than a year. Bugs with the latest WP version (5.9.1). WPBakery builder is not working (even separately purchased latest version). It looks like a developer drop this theme. Very sad, because the theme is not so old. Other developers support their themes for much longer time.
Hello,
Thank you for contacting us!
Please note that the template is fully maintained by Our Team and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://holy-church.ancorathemes.com/doc/#theme_update_plugin
Currently, we are working on a new theme version. It will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Thank you! Would like to confirm that the Themerex Updater plugin is the way to regularly update the theme components. Also solved one issue with the support. Thank you twice. Now everything is OK!
Sure. Feel free to use ThemeRex Updater for the the theme and plugins update. In case there is a theme-related issue, our Tech support team will gladly offer you a quick fix. Just submit a ticket into the “Pre-sale questions” category (it doesn’t require support renewal).
Have a great day!
I just bought your theme and when requesting support it tells me that the license is not registered. can you help me?
The problem I have is that when I want to enter to customize the theme, the page view gives me a 503 error. but if it allows me to visualize the customization tools
Hello,
Thanks for choosing our theme and contacting us!
Please make sure that your server PHP configuration limits are as follows:
- max_execution_time 600
- memory_limit up to 256M
- post_max_size 32M
- upload_max_filesize 32M
If the issue persists, please try again to submit support ticket at https://themerex.net/support/ – our team will be happy to help.
Thank you in advance.Thanks Julia_sopport
Unfortunately I want to raise a ticket and it sends me this error, your site is using the current license that themeforest gives me in the text file.
The validation server did not recognize the purchase key or return an empty response. Try again later. If you feel you received this message by mistake, check this guide: https://themerex.net/wp/purchase-code/
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
WP BAKERY FONCTIONNE PAS j’‘ai acheté trois licences, cela fonctionne sur le premier mais sur les deux autres, et je suis coincé pour travailler, pouvez répondre à mon ticket s’il vous plait ? merci.
Please be advised that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. There is no need to buy the plugin separately.
Just update Essential Grid, WPBakery and the rest of the bundled plugins following the guide: http://holy-church.ancorathemes.com/doc/#theme_update_plugin
If the issue persists, please provide your website login details in your support ticket at https://support.themerex.net/ticket/58904
Regards.
