Basically I love this theme, as it looks beautiful and most importantly it loads very fast compared to the similar ones.
From the customizability standpoint, I found it very complicated to do what I intended to do, even though after looking the documentation (which is somehow not complete), and lack of video tutorials too. Moreover, if you for instance want to change the universal font on the theme, you have to go to each element of the website which is not convenient at all. A lot of settings are scattered here and there, so you have to be aware and remember on the Dashboard you change something. I have been using WordPress for more than 10 years and by far this has the most complicated setup experience I have ever got.
By the way, I tried to change the mobile menu appearance to be a drop down one like https://templates.g5plus.net/homeid/home-05.html , but it was not possible. The support team was willing to do so, but they would charge $100 for that customization, I mean, come on... It doesn't mean that I didn't want to pay for customization, but that amount of money seems too much for that kind of request.
For the support, based on my experience I had to wait for several hours up to a few days until my ticket responded by their team.
All in all, I am slightly happy with the purchase, but I think the team can do much better to deliver the level of product quality and service we expect. We hope that they can always give the best for us, so we can stick forever using their theme and services.
You can do it, guys!