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Discussion on Hongo - Modern & Multipurpose WooCommerce WordPress Theme

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208 comments found.

Hello,

Is there any easy way to use a slider plugin (instead of default by hongo) in “Electronic” demo? Cannot find in settings.

Hello dovydasluksas,

Yes you can use revolution slider or any other slider plugin as per your need.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hey, my last issue was fixed, thank you. But my other issue is that in the video it is mentioned that the header can be seen in a standard post but how do i make it visible on the homepage as I can’t find a way to edit the header on the homepage settings

Hello john356bethel,

Please check this article – https://hongo.themezaa.com/documentation/setup-your-website-header/#how-to-assign-header for how to assign any header in general for overall website pages or any specific page.

Please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi, I couldn’t find this in the documentation so I thought I would ask here:

Is there any option to change the grey background color for product single page – single product style – modern (the grey background for short description)

Many thanks!

Hi joyceliew,

There is no option to change that background color, so you can write custom css with the help of your designer as per your need and add in your child theme style file or at Appearance > Customize > Additional CSS.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hello! I have an issue with my accordions and my hamburger menu button. They can’t open anymore. What causes this problem?

Hi boddiwear,

Please update theme first and then included plugins as per below articles, then remove your server / plugin / browser cache and check your website and it should work fine then.

https://hongo.themezaa.com/documentation/update-hongo-theme/?category=install-update https://hongo.themezaa.com/documentation/update-theme-included-plugins/?category=install-update

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

After 6 months installation, 5 times the plugins have removed themselves automatically from the install. This is without question The Worst template we have ever installed. I only wish there was a refund button

Hi capturefour,

Theme cannot remove plugins automatically as WordPress do not provide that access to theme. Anyway if you are not comfortable with theme then you can submit your refund request here – https://themeforest.net/refund_requests/new

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hello!

A lot of thing stopped working with the theme. I have the theme and plugins up to date, I cleared all cache and still.

-Smooth scroll does not work anymore, I have to disable Onepagenavigation or else the menu will not do anything

-Hamburger menu does not want to open the menu

-Scroll up button is not showing up

-Header is not responsive, it breaks under a certain screen width

There are other errors as well, but these are the most annoying ones currently.

I regret buying this theme, because I need a working one. (This is not the first theme I ever bought and installed and the last either.)

I also get these error messages:

Warning: Cannot modify header information – headers already sent by (output started at /homepages/35/d189446178/htdocs/clickandbuilds/ISERANTIK/wp-content/plugins/js_composer/include/classes/core/class-wpb-map.php:310) in /**I hide this part/wp-admin/admin-header.php on line 9

Warning: Illegal string offset ‘type’ in I hide this part**/wp-content/plugins/js_composer/include/classes/core/class-wpb-map.php on line 310

hereismaco Purchased

Downgrading wordpress to 5.5 did not solve the issue. I was able to get the hamburger menu working by installing “jQuery Updater” plugin. Smoothscrolling is still not working.

Hi hereismaco,

After theme and plugins upgrade your website should work fine, but please make sure to remove the cache from your server, plugin and browser.

You can check your old tickets from top – left by clicking on toggle button.

Please note that our system is showing an alert that your one purchase code is used in 2 or more WP websites. As per Envato regular license policy you can use one regular license of theme in one WP site / domain. So please purchase additional licenses to have legal usage of the theme and in case if you have already purchased multiple licenses then please provide us all those purchase codes, so we can update in the system and other support agent do not mention about this alert again.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

I will try contacting my hosting provider about the server cache as they do not use cpanel. I just deactivated the theme from the other site (It was an inactive website where I tried out the theme first.)

Hello, Is your theme include HTML file? and which Bootstrap version you’ve used?

Hi nanoitltd,

This is purely a WordPress theme and do not contain HTML files.

Thanks,

ThemeZaa

Hello, I have submitted a ticket however, when I went to log in to see if there has been a response – the support system does not allow me to login (i am clicking envato login and it comes up with Error 409 – username – exists)

Please help Thanks, Remy

I can access it now :) will continue to discuss the issue on the support ticket. thank you

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