48 comments found.
Hello, the HONGO-furniture template I purchased cannot display the purchase button and add purchase button properly. This is very urgent. Please contact me and help me.
Hi 1usdonline,
Please create a support ticket here: http://www.themezaa.com/support/ with your query and website access details, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hello, I am looking for a shopify theme that would let me sell: 1. Physical Products and 2. Digital Products (to be downloaded) and 3. Monthly Subscription Option for the all the Digital Products. Will this one work? Thank you
Hi hectkott81,
1. Yes you can sell physical products as that is the default feature of Shopify.
2. Yes you can sell digital products using this Shopify application – https://apps.shopify.com/digital-downloads.
3. You may need to use any Shopify application for subscription as this feature is not available by default in Shopify. And also you will not find this feature in any of the theme because that can be achieved by application only.
Thanks,
ThemeZaa
Hi Can you please answer our last tickets they are important. Thanks.
And we love your support its great
Im still having issues with the ‘Creating a new Product Tab ’ ticket . Thank you
Hi empireart,
Thank you and yes our support team should reply within 24 working hours.
Thanks,
ThemeZaa
Hello can you please advise why when i click on a variant the price doesnt change? I need it to change – https://colournature.com.au/products/riviera-blue-natural-food-colouring-powder
Hi empireart,
Please create a support ticket here: http://www.themezaa.com/support/ with your query and website access details, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hey can you please help me and reply to ticket#999228081
Hi the instagram feed has white spaces between videos and photos . Is there a way we can make all videos / photos equal height so it looks better ? Look here: https://prnt.sc/JAfmLrlHBtty
Hi empireart,
Please create a support ticket here: http://www.themezaa.com/support/ with your query and website access details, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Does the theme support Arabic language ?
Hi elegarawatches,
Sorry, Hongo is not RTL ready, so you may need to implement custom CSS to use it for Arabic right to left text.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hey! Please answer my ticket #999228081
Hi manrulz341,
Our support team will check and reply your ticket today as we do not work on weekend.
Thanks,
ThemeZaa
Hey, can you please reply to the ticket as I responded in it and need to fix the double click issue on mobile
Hi whats the best app you recommend to use or reviews for the theme?
Hi empireart,
You can use Loox or Judgeme Shopify application for product reviews.
For any further queries please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi Can you please also answer my Ticket #999228054?? Its Urgent .
Hi empireart,
It is already replied 2 hours ago.
Thanks,
ThemeZaa
Thank you ! I also sent a reply please check when you have a moment
Hi empireart,
Our support team will check and reply your ticket today as we do not work on weekend.
Thanks,
ThemeZaa
Hi you recently updated the theme. We have the ‘Fashion’ demo installed but what do we exactly update and how?
Hi empireart,
Please refer this article – https://hongoshopify.themezaa.com/documentation/upgrade-theme/ if you want to upgrade your theme to latest version of Hongo 1.5
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Thank you . Can you please also answer my Ticket #999228054?? Its Urgent .
Hi empireart,
It is already replied 2 hours ago.
Thanks,
ThemeZaa
I bought this theme but I cannot seem to get all the demo content uploaded and webpage looking exactly how you marketed the theme. Can you help with that?
Hi Richortiz,
You can simply install the demo specific theme zip file to have all settings as per that demo and then you will need to add products, pages, collections, menu and assign those in settings as per your website need. You can please check this article – https://hongoshopify.themezaa.com/documentation/import-data/?category=93
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Pre-Purchase Questions btw theme looks amazing!
1) Can you enable AJAX to scroll back to the top when user selects filter option currently the customer has to scroll back up if filter list is long?
2) On The cart slideout you have 3 buttons (Note | Shipping | Gift ) – can we enable Discount?
3) Is it possible to include tag for PRE-ORDER – you include on catgory page card label for (NEW | SALE | SOLD OUT) but not pre-order can you include this in update?
4) On cart slideout at the top when you add more than 1 product the title still says 4 product, 5 product, can you change this dynamically to 4 product’s, 5 product’s.
5) On category page you have 2 column, 3 and 4 can you add (5 Column) option
6) just a heads up on mobile demos, the menu at bottom search button is broken on all demos it not open search this needs to be fixed 
7) Is it possible to include some more blog templates and is it possible to include products linked in a blog post so we can tag / link a product in the blog post?
Hello Ghost666,
Please read our answers / comments below.
1) Yes we have added this in our feedback list for future theme update.
2) Actually discount do not apply and work from cart page as per Shopify default, so we do not have any plan to add Discount tab in cart slideout at the moment.
3) We have added this in our feedback list for future theme update.
4) Yes we will correct this in next theme update.
5) 5 columns do not look good and also do not work properly in responsive structure with all different product card styles, so we do not have plan to add this at the moment.
6) Yes we will correct this in next theme update.
7) Unfortunately we cannot contolr Shopify editor for blog post content insertion. But you can add text / image and link them to your desired product as needed.
Thanks,
ThemeZaa
thanks for the feedback, also it would be awesome to see roadmap of current things in the future on what things you are working on it helps many people see that you have features and fixes planned
I will be buying this theme
Yes thank you and our team will take care of above feedback at the earliest.
Hi Ghost666,
We have completed and released #1, 3, 4 and 6 points from above list in our today’s update of Hongo 1.5
Thanks,
ThemeZaa
Wow thank you!!!!!! Amazing work
And thank you Ghost666 
ThemeZaa
Pre-Purchase question: Does your theme have a branded directory like this: https://umino-demo.myshopify.com/pages/brands
Hi BookWise,
Unfortunately that brand listing page is not available in Hongo at the moment but it is in our to-do list for future theme update.
Thanks,
ThemeZaa
Hi BookWise,
We have added brand listing feature in just released Hongo 1.5 version. You can please check demo of brands page here – https://hongotheme.myshopify.com/pages/brands
Thanks,
ThemeZaa
Hi,
I’m using the Grocery Store theme and I can’t see the top bar above the header, I mean is visible on the left sidebar controls area (in the composer) but doesn’t show on the page in the editor/composer. I want to enable it and it seems is there (I can see the content of the template one the default one).
Nothing is hidden but even on your demo is not visible there only on other “themes” but not on the “Grocery” one and I need that top bar visible so I can use the language select and other stuff there. How can we enable it?
Thank you
The Support Ticket No is #999227822
Hi NezoGlobal,
We can see your support ticket is replied already.
Thanks,
ThemeZaa
i cant import the same SHOPIFY DEMO TO MY WEBSITE , I need Help or Refund
Hi wedev,
You can please check below articles for theme installation (with your selected demo theme zip package settings / sections) and other store pages demo content.
https://hongoshopify.themezaa.com/documentation/install-theme-guide/ https://hongoshopify.themezaa.com/documentation/import-data/For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
This theme only supports the shopify product reviews app however the shopify reviews app is no longer available to install! I contacted Shopify and they notified me that the app has been taken down and its only available to customers who already had it installed meaning since I didn’t already have it, its no longer available for me to download. So can you give recommendation of which app this theme supports please because its no longer possible to install Shopify’s app review app.
Hi Ofimile,
Yes you can use any other product review app and that should work fine if that do not overwrite Shopify and theme core feature. You can please check and try this app – https://apps.shopify.com/loox
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hello, I would like to add Loox reviews to my collection list and product pages. However, when I check the “show product ratings” option in the collection list, I see that it only works with the “product reviews by Shopify” app. Unfortunately, this app is no longer available for download. What can I do to make it work with Loox?
Hello jascheilen,
There may be temporary down issue for product review app at the end of Shopify, if required you can contact their support to know more about the status.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
One more question. Commented on wrong theme by mistake.
How can I change items shown in feature product tabs and offer collections to show as slider instead of grid?
Hi arunjitoberoi,
We have replied your query in Hongo WooCommerce theme section.
Thanks,
ThemeZaa
Pre sale question:
I want to change related products at the bottom on product page on mobile to carousel. Is that possible?
Edit: One more question, I wanted to show small wishlist icon next to product name in categories page will that also be possible?
Hi arunjitoberoi,
Yes related products is already a carousel, you can please check here – https://hongotheme.myshopify.com/collections/men/products/abstract-shirt
Wishlist icon is visible in product card as per the style selected, you may need to customise the code to make it visible next to product title.
Thanks,
ThemeZaa