Discussion on Hooray — Blog WordPress theme for Professional Writers

Discussion on Hooray — Blog WordPress theme for Professional Writers

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398 comments found.

Hi I have difficulty installing the theme. Kindly assist.

Error Details

An error of type E_COMPILE_ERROR was caused in line 110 of the file /var/www/vhosts/whatcointoinvest.com/coindailynews.io/wp-content/themes/hooray/framework/admin/framework-mega.php. Error message: Declaration of Walker_Nav_Menu_Edit_Custom::start_lvl(&$output) must be compatible with Walker_Nav_Menu::start_lvl(&$output, $depth = 0, $args = null)

Hi @Alan0214,

I’m sorry but we don’t provide support here. Kindly start a new ticket in our https://forum.bdaia.com/ our support team are more than happy to help.

Best regards.

Hi have posted in your support forum but seems like there’s no response yet. This is my ticket https://forum.bdaia.com/forums/topic/theme-installation-error/#post-67041

Your ticket already answered, please check your ticket!

And we have a lot of difficulty trying to hide menu items. This is what we are seeing no matter which menu access control plugin we install:

https://drive.google.com/file/d/1FUX6aq-nzd4_bNRU8ciBAFLGlfkcsDHZ/view?usp=sharing

Hi,

I’m sorry but we don’t provide support here. Kindly start a new ticket in our https://forum.bdaia.com/ our support team are more than happy to help.

Best regards.

Hello,

I have tried a number of social login plugins but none of which could appear on the log in page.

Please advise.

Jing

This is all what I got after trying every single social login add on:

https://drive.google.com/file/d/1hptgFb6oRH7eNtj8ppwMex30hY86cMMh/view?usp=sharing

Hi,

I’m sorry but we don’t provide support here. Kindly start a new ticket in our https://forum.bdaia.com/ our support team are more than happy to help.

Best regards.

Hello, I have a working website running with your Renad theme – that is no longer available. If I buy this theme, it will be compatible with reads features? Can I just change themes and the things will works fine?

For a lot of things the short answer is yes, but we will have to test it again to be sure that everything goes correct

Thanks Bdaia. Is there any way I can get the latest version of Renad that was available (v2.2.2)? I bought your tem here through TF (I have the license), but my site was left unattended for a long time and I missed the latest updates. With recent PHP and WP updates, my site has several bugs in the theme panel and I wanted to fix them quickly, before a new frontend redesign.Thank you very much if you can help me.

Hello,

Unfortunately the support for the Renad theme was stopped from a long time ago, we can make this upgrade as a custom service which will cost you approx. $250 + PayPal fees.

Or you can purchase any other theme from our portfolio and we can convert the old theme to the new one also as a custom freelance service by $150 + PayPal fees.

Best Regards,

mobile menu not working. Bigadic.net

Please check here: https://jumpshare.com/v/yvG8fl0fufIR8IAuvReA

After the support period ends, you will still receive theme updates. However in order to receive support from the Bdaia team, you will need renew the support license. You can renew and extend your support period via your ThemeForest account dashboard.

Thanks!

Hello, I am unable to access support. I registered and have not gotten any confirmation email. I tried with 2 different email address and still nothing

Hello, Please provide me with your user name & password Or Mail that you used in registration + the purchase code and send them via my profile page to check your account and activate it for you.

Best Regards

Hi, After updating WP to 5.7, links to categories do not work. After pressing the button, you will be redirected to the home page.

Hello,

Thank you for your interest,

I’m sorry but we don’t provide support here. Kindly start a new ticket in our https://forum.bdaia.com/ our support team are more than happy to help.

Best regards.

Hi.

After updating WP I have problem with my home page. I am using a static page as my home page. I checked it – nothing has changed. But I don’t see the articles and slider. Changing the main page to the post page helped because I see the articles in one column. But I can’t see slider. This is not my home page. Please help me.

Support forum not working.

Done, You can check your website now

I have seen. Thanks a lot! When will the new version of the template be available? ;)

Hello,

You are welcome, I hope you don’t forget to rate us it really helps us so much.

Soon you will get notified.

I am trying to install Hooray and I am getting an error that says: All Licenses are in use. I must have installed this theme on some test domain long time back and can’t remember it anymore. How do I revoke that license so i can use the theme now?

Hi @brrainstormerr

This very easy you can go to the Licenses Page and click on me Deactivate, Then you can activate it again on any other site!

Best regards
Amr

Have already tried this before. I am not seeing any “Deactivate” link. Here’s a screenshot:

https://imgur.com/gallery/NUyoFBT

hey, how to request a refund ?

Hi,

If you have not downloaded the item, sure you can ask for a refund.

Follow this article: https://codecanyon.net/page/customer_refund_policy

Item is “not as described” or the item doesn’t work the way it should. - you did not provide any kind of documrntaion - you use and recommend deprecated plugins that’s enough reasons to cancel subscribtion. I think you have to update and care your theme before offering on tha platform

Did you raise any support ticket and we didn’t reply and solve your problem ?! If yes, please send us the link.

Hi, we are unable to import the data.. we are getting a blank screen after importing can you help me on this issue & one suggested plugin (WP Instagram Widget) needs to install even for that also we are getting Something went wrong with the plugin API. error

Hi @thejuniorinc

We are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you. Click Here To Create An Account & Get Support

Best Regards

Hi, we have registered on your website but there is no Ticket Submission option

I cannot install the plugins I get the following error. Something went wrong with the plugin API.

Sorry for that, but you must renew your support so that we can help you on any problem

Hi I’ve been having a problem with the theme. The Theme Options are seemingly randomly getting reseted multiple times per week. The theme goes back to the default look. When I import the backup for the theme settings everything goes back to how it was. Anything I can do to fix it?

Hi, Unfortunately, Your support was expired please renew it and create a support ticket using the link below and our support team will gladly assist you

Click Here To Create An Account & Get Support

Best regards

Hi there,

How do I change the color of anchor text only in page?

Hi there,

Please check your ticket, Your ticket already answered.

Regards,

why theme documentation https://themes.bdayh.com/docs/hooray/ not working ?

Hi

Please check here: https://hooray.bdaia.com/docs/

Best regards

Hello. Tell please which amp plugin compatible with hooray and what settings should I do in plugin. Thank you

Hi, @monstaforest

You can use AMP Plugin without a problem, You don’t need any settings with the theme.

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Create An Account & Get Support

We look forward to helping you!

Regards,

Thank you sir

It seems that it’s not compatible with the newest version of wordpress 5.1. the sidebar disapeared and the lazyloading of jetpack is not working.

Hi there,

The latest version of the theme works well with the latest version of WordPress

If you have any problem so far with the subject please feel free to contact us through the technical support forum!

Thanks

IMPORTANT!

Hi guys, I have a problem with the way you are generating the Article markup in your theme. Google has raised an issue with my site, because of Spammy looking structured data. The reason for this is because you are generating the structured data using span’s with “display: none”. Google is interpreting this a signal to manipulate the search engines – showing the search engines data that it’s hidden from the users. Meaning the theme can hurt, not help SEO. Can you please switch to JSON-LD as a format for the structured data – this way will not require hiding anything and Google will be happy with all the websites that are using your theme.

Hi There,

Thanks for your awesome suggestion. We will make sure to add JSON-LD to next update.

Thanks!

I have installed the theme on following website. I am happy with the theme, but the related article section is disturbed, 3 article post are coming on 2 rows, when I was installed the theme it was Ok, but the design is broken for related articles when I taken last update. Reference URL : http://www.bulkbusinessideas.com/everything-you-wanted-to-know-about-being-an-entrepreneur/

Thanks

Hi,

It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have you issue checked by them

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, Amr Jamal!

I am running website with this theme and it got attacked by some malware I tried to clean up everything but I am getting this message with your theme “This page includes a JavaScript/iframe from cdn.examhome.net that is blacklisted by Google”

Hello,

You need to contact your webhosting provider to check the server first and clean any malware then you will have to setup a clean version of the theme from the themeforest market.

Best regards

I did that before I posted this. Theme downloaded from here calls that from the header

It needs to be investigated on your website and that requires additional information from you, some of which may be private. so please create a support ticket using the link below and include your site URL so our developer could investigate.

Click Here To Create An Account & Get Support

Thanks

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