Discussion on Hope | Non-Profit, Charity & Donations WordPress Theme + RTL

Discussion on Hope | Non-Profit, Charity & Donations WordPress Theme + RTL

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Now, there are error on donor page. Notice: Undefined index: _give_donor_billing_last_name in /home/customer/www/

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Thank you for contacting us!

Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/69342

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This comment is currently being reviewed.

Hello,

Thank you for contacting us!

We are much concerned about the difficulties you have. Currently, Our Team is investigating the issue and will provide the update as soon as possible. Please check your support tickets.

As the theme authors, we keep to the Envato refund policy, you may check this link for more details – http://themeforest.net/page/customer_refund_policy Thank you for your patience!

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Hello there, When I click on the theme settings and font & color settings tab, I come across the page showing that I get a critical error. Regards.

I found what the problem is. I had not installed the Tribe Events plugin. That’s why the problem occurred.

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Thank you for contacting us!

We are glad that you have managed to solve the issue. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.

Have a nice one!



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I’m getting critical error after I integrated paypal.please help

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Thank you for contacting us!

Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.

Thank you!



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Top panel on mobile (two buttons) is missing?

juliasanta Author Team

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Thank you for reaching out to us!

Please provide your website details in the support ticket at https://themerex.net/support/. Our Tech support team will be glad to assist you with any questions.

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Hi I have updated the theme and all plugins, Now Getting critical error and checked that WP page bakery & Theme Utilities plugins are conflicting. Tried using old versions but problem same. Any clue to fix this?

Hello,

Thank you for contacting us!

Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. Our Tech support team will gladly offer you a quick fix.

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Done, awaiting response.

Thank you for submitting the ticket. Please expect a reply shortly.

Regards.



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Hi, pre-sales questions is it possible to have the Give WP donation form embedded on the home page.

For example where you have the causes listed can you embed the donation form?

If you had an example that would be great.

Hello,

We appreciate your interest in our theme!

Absolutely! You can easily combine all the blocks and elements of the template pages with the help of WPBakery page builder and use the give donations shortcodes in the WPBakery Back-end editor to display your crowdfunding event on any page – https://prnt.sc/1u3b57j Please review the example – https://tinyurl.com/yjv34x3m

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Hi, thanks for your reply. I was hoping to do this kind of form on the homepage link this https://prnt.sc/1u3ylnq

Hello,

No problem at all. GiveWP plugin allows adding the donation form shortcode to any page, including Homepage – https://prnt.sc/1u7ia3x For more information, please check https://givewp.com/documentation/core/shortcodes/give_form/

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I fully updated all the plugins and the theme with the link you shared and even installed the Theme Rex Updater.

I’m still having a lot of problems getting the Essential Grid to populate any images. Old ones are there, but it won’t accept any new uploaded images. Any idea what’s going on?

Hello,

Thank you for getting in touch with us!

You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.

Regards.



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Hi, I have recently purchased the theme and realized that I cannot edit or change the text nor URL for the ‘Donate’ or ‘Become a Volunteer’ buttons on the homepage header. Please let me know how I can change these if possible. Thank you

Hello,

Thanks for getting in touch with us!

Please go to Appearance – Theme Options – Contact Info – http://prntscr.com/1m5xtwd.

Your support ticket has been updated. Please check it.

Regards.



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Hi, presale question, can the “Cases” be edited to remove Dollar $ raised, Donation Form etc? So text section only?

Hello,

Thank you for your interest in our theme!

Absolutely! You can easily hide the donation form and the amount raised. Our Tech support team will be happy to provide detailed instructions on how to do it right after the purchase. Just submit a support ticket at https://themerex.net/support/

Regards.



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Hello, How can i change the color of the text in the submenu? Thank you

Hello,

Could you please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.

Best Regards,



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Givewp donations are not working, all donations are going into pending state and show as abandoned after some time, please help

Hello,

Thank you for contacting us!

Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/42860

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Essential grid is broken version 3 with the latest Wordpress Update. When you open a grid to edit, it does not recognize any of the tabs.

Hello,

Thank you for contacting us!

Please ensure that Essential Grid and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://charity-is-hope.themerex.net/doc/#theme_update

In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.

Regards.



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Hi Before I purchase, I have a question… is WPBakery comes with License if need to update plugin ?

Hello,

Thank you for your interest in our theme!

Please be advised that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. You will receive WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. There is no need to buy the plugin separately.

The theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard when a new version is released. Please review the detailed instructions: http://charity-is-hope.themerex.net/doc/#theme_update

Regards.



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Did anyone managed to update it to the last version? When I did it through ftp everything crashed. I cannot even have access to admin panel.

Hello,

Thank you for contacting us!

Please note that the theme includes Themerex Updater plugin allowing you to update the theme and all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://charity-is-hope.themerex.net/doc/#theme_update

In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.

Regards.



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Hi, We are trying to install custom font(Din Next LT) using the web font files(.woff,.eot,etc) and have followed your guide of copying the files to specified folder along with a style.css file. It is not showing up as a font in the customize nor applying itself when we call the font-family in the child style.css. Can you guide us through the steps on how we can apply a custom font?

Hello,

Thank you for choosing our theme!

Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.

Thank you!



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it wont let me create a ticket on your site. Please update the theme with new versions of plugins

Hello,

Thank you for contacting us!

We will release a new version of the theme in a while. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body. Our Tech support team will provide you with the latest version of the plugins.

Regards.



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Any Plans to update the theme plugin? as it gives warning on plugin update -

WPBakery Page Builder You have version 6.0.3 installed. Update to 6.4.1. View version 6.4.1 details. Compatibility with WordPress 5.5.1: Unknown

Hello,

Thank you for contacting us!

Our Tech support team can provide the latest version of the bundled plugins whenever you need the update. Please submit a ticket at https://themerex.net/support/.

Regards.



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Hello, pre-sale question: Instagram Icon is already incluyed full color styles to social icons like Facebook or Twitter icons?

Thanks!

Hello,

Thank you for your interest in the theme!

You can easily add the Instagram icon in the admin panel under Appearance > Theme Options > Socials and set the required color styles. Please review the screenshot – https://prnt.sc/v77nrl

Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/ right after the purchase.

Thank you!



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Good morning! Will you release some update to WPBakery due the security problems found? Thx!

Hello,

Thank you for contacting us!

Our Tech support team can provide the lastest version of the bundled plugins whenever you need the update. Please submit a ticket at https://themerex.net/support/.

If your support expired, please use option “Presales Question” at https://themerex.net/support/.

Regards.



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So, no the updates?

To resolve the issue you described one needs to update WPBakery plugin. Currently, we are preparing a new release of the theme. It will be published in a while.

For now, please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.

Regards.



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