Micro_Themes

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185 comments found.

Hi, After carefully following installation instructions, our page is still not looking anything like the demo – http://theafobefoundation.org/ The font, the shifting menu, the media files and the non existing slideshow on the homepage are what im most concerned about. Please help!

Hi FifiLondon,

Can you forward us access to your site? We can login and finish configuring those features for you.

Our email is support@microthemes.ca

Thanks.

Thank you for your support. Am I able to now remove this comment?

Hello,

I purchased this theme and unfortunately the zip file download will not complete it keeps stopping. I’m wondering if the file is corrupt. Please could you help send another file across to me?

Best,

Chanai

Hi chanaioperanta,

Since this purchase was made directly through us all customer support inquiries are handled via email or our support forums. That being said we have received your email as well and we have responded.

Regards.

We downloaded a recent update on Feb 28 but once installed, we receive the below error message when we try to log-in to our Wordpress admin account. How can we resolve this issue?

Fatal error: Call to undefined function ot_register_meta_box() in /home3/coupleu7/public_html/ancopcanada/wp-content/themes/Hope-charity-theme/includes/tgn-meta-boxes.php on line 815

Hi ancopcanada,

Did you update the theme correctly? We removed that file back in December with our version 3.0 release so you should not be getting that error.

Hi. We may have missed out on the update and didnt update using the theme correctly. We wish to be supported to ensure accuracy of the work we are doing and minimal disruption of the site. We have support until Sept 2017. Is this enough to re-install the theme?

Hi ancopcanada,

We recommend reading our changelog on version 3.0 as we have made significant changes to our theme which will require certain parts of your theme to be reconfigured.

Here is the link: https://www.microthemes.ca/change-logs/hope-v3-0-dec-21-2016/

We recommend setting aside some time to apply the update and reapply the changes required to get your site up to date.

Regards.

In the admin panel, how can i change the logo and the connecting url of it?

Hi coolhaka,

We will need to validate your purchase before we can proceed with offering support. Please email us your purchase code for verification at support@microthemes.ca referencing this message, along with your username, in the subject line.

Regards.

Hi,

I am working on a client’s site that uses this theme. My client’s error logs are clogged up with endless entries that look like this:

[26-Apr-2017 05:18:09 UTC] WordPress database error Duplicate entry ‘charity’ for key ‘slug’ for query INSERT INTO `wp_terms` (`name`, `slug`, `term_group`) VALUES (‘Charity’, ‘charity’, 0) made by do_action_ref_array, call_user_func_array, _wp_batch_split_terms, _split_shared_term [26-Apr-2017 05:18:09 UTC] WordPress database error Duplicate entry ‘digital’ for key ‘slug’ for query INSERT INTO `wp_terms` (`name`, `slug`, `term_group`) VALUES (‘digital’, ‘digital’, 0) made by do_action_ref_array, call_user_func_array, _wp_batch_split_terms, _split_shared_term [26-Apr-2017 05:18:09 UTC] WordPress database error Duplicate entry ‘media-2’ for key ‘slug’ for query INSERT INTO `wp_terms` (`name`, `slug`, `term_group`) VALUES (‘Media’, ‘media-2’, 0) made by do_action_ref_array, call_user_func_array, _wp_batch_split_terms, _split_shared_term [26-Apr-2017 05:18:09 UTC] WordPress database error Duplicate entry ‘post-formats’ for key ‘slug’ for query INSERT INTO `wp_terms` (`name`, `slug`, `term_group`) VALUES (‘Post Formats’, ‘post-formats’, 0) made by do_action_ref_array, call_user_func_array, _wp_batch_split_terms, _split_shared_term

Can you provide support here and/or release an update that fixes this issue?

Thank you, NS

For some reason, I see that the line breaks were lost when I pasted in the error message, so I will resend those error logs with better formatting:

[26-Apr-2017 05:18:09 UTC] WordPress database error Duplicate entry ‘charity’ for key ‘slug’ for query INSERT INTO `wp_terms` (`name`, `slug`, `term_group`) VALUES (‘Charity’, ‘charity’, 0) made by do_action_ref_array, call_user_func_array, _wp_batch_split_terms, _split_shared_term

[26-Apr-2017 05:18:09 UTC] WordPress database error Duplicate entry ‘digital’ for key ‘slug’ for query INSERT INTO `wp_terms` (`name`, `slug`, `term_group`) VALUES (‘digital’, ‘digital’, 0) made by do_action_ref_array, call_user_func_array, _wp_batch_split_terms, _split_shared_term

[26-Apr-2017 05:18:09 UTC] WordPress database error Duplicate entry ‘media-2’ for key ‘slug’ for query INSERT INTO `wp_terms` (`name`, `slug`, `term_group`) VALUES (‘Media’, ‘media-2’, 0) made by do_action_ref_array, call_user_func_array, _wp_batch_split_terms, _split_shared_term

[26-Apr-2017 05:18:09 UTC] WordPress database error Duplicate entry ‘post-formats’ for key ‘slug’ for query INSERT INTO `wp_terms` (`name`, `slug`, `term_group`) VALUES (‘Post Formats’, ‘post-formats’, 0) made by do_action_ref_array, call_user_func_array, _wp_batch_split_terms, _split_shared_term

Note that these 4 exact errors keep repeating themselves.

Thank you.

Hi nstampler,

We will require your purchase code for support verification before we can proceed with offering support. You can email us at support@microthemes.ca with your purchase code.

Thanks.

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