Author response

Hello,

We are sorry to hear about your unpleasant experience as our main priority is to ensure customer satisfaction. But we checked and haven't found any ticket with your username. Can you please send your concerns to our support team at "https://designingmedia.com/support" so that we can look further into it.

As far as bugs in the theme are concerned please note that there are no bugs in the theme as we regularly test it before every update. Therefore we request you to consult our support team regarding the issues you are facing so that they can assist you efficiently.

Best Regards,
DesigningMedia

Author response

Hi,

We apologize for the inconvenience caused, and we appreciate your feedback. But please note that we checked and there is no issue with the Hostiko Importer. Also we couldn't find any ticket with your name in our support channel, could you please contact our support team at "https://designingmedia.com/support" and provide them with details about the specific steps you followed during the installation process? so that they can assist you further and resolve your issue promptly.

Best Regards,

Team DesigningMedia

Author response

Hello,

We sincerely apologize for the inconvenience you may have faced but please be informed that our source code does not contain any viruses. We take security very seriously and ensure that our software goes through rigorous testing and quality assurance processes before release. However, it is possible that other factors might have contributed to the issues you encountered.

As for the claim that our programs slow down WordPress, we constantly optimize our code to provide a smooth and efficient experience for our users. However, there can be various factors affecting the performance of your WordPress site, such as hosting environment or other plugins. We encourage you to reach out to our support team so that we can investigate the issue further and assist you in resolving your concerns.

We value your feedback and would appreciate the opportunity to address your specific concerns in more detail.

Please contact our support team directly at "https://designingmedia.com/support", providing specific details about the problems you encountered, and we will be more than happy to assist you further.

Best Regards,

DesigningMedia

Author response

Hello,

We sincerely apologize for the inconvenience caused, as customer satisfaction is our top priority. However the documentation covers detailed answers for all the frequent queries. We also offer video tutorials to assist clients in resolving their issues faster. if you have any further queries or concerns please don't hesitate to reach our support team at https://designingmedia.com/support/. You can discuss any suggestions you have regarding the documentation with our support team, we would greatly appreciate it.

Thank You!

Regards,

Team DesigningMedia

Author response

Hi,

Thank you for your feedback, we truly appreciate your kind words about our service.
Regarding the client login button not being available on mobile, please contact our support team at "https://designingmedia.com/support", they will be help you regarding this.

Best Regards,

DesigningMedia

Author response

Hello,

We are sorry to hear about your bad experience but there is no bug in the theme as we regularly test the theme before every update. Please note that our support team is available Monday to Friday, from 10am to 7pm and is working efficiently to assist you with resolving any issues. After checking with them, we found that our support team is already in-contact with you and your ticket has been responded. However, if you have any further concerns or queries, please do not hesitate to inform us, we will make every effort to address them for you. But we would like to request that you refrain from posting negative reviews solely to elicit a faster response.

Thank You!

Best Regards,
DesigningMedia

Author response

Hello,

We are really sorry to hear that you have encountered difficulties downloading the demo content. We take documentation quality very seriously and are committed to providing our clients with clear and concise instructions on how to use our product. We would like to offer our assistance to help you download the demo content successfully. Could you please provide us with some more information regarding the issue you faced at https://designingmedia.com/support so that our support team can provide you with a solution. We will do our best to assist you promptly. 

Best Regards, 

DesigningMedia 

Author response

Hello,

Thank you so much for taking time out to leave us such a wonderful review about your experience with our support team. We are thrilled to hear that our team was able to provide you with the help and assistance you needed and that you were satisfied with the level of service you received. If you ever need any further assistance or have any questions please don't hesitate to reach us out. We're always here to help. 

Best Regards,

DesigningMedia

Author response

Hello,

We sincerely apologize for any inconvenience caused, as customer satisfaction is our top priority. We will investigate the documentation again and, if necessary, we will update it. In the meanwhile please don't hesitate to reach our support team with any questions or concerns at https://designingmedia.com/support/

Regards,

Team DesigningMedia

Author response

Thank you so much for your precious feedback.

Author response

Hello,

Thank you for taking time out to leave us a review, your feedback is much appreciated.

Regards,
Designingmedia

Author response

Hello,

We are really sorry for the inconvenience caused but we can't just provide refund on the basis of change of mind as per the theme forest's policy "https://themeforest.net/page/customer_refund_policy".

We provide demo to our customers before they make their purchase to ensure their satisfaction. 

And the pricing tables are kept in HTML to ensure their maximum outcome, if you are facing any trouble editing them you can contact our support team at https://designingmedia.com/support/.

Thank you!

Regards,
Designingmedia

Author response

Thank you so much. It's much appreciated!

Author response

Thank you so much

Author response

Hello,

Sorry but posting a review just to get quicker response is not a good approach considering we are already efficiently replying on your support tickets.

Please make sure you have provided all the required info which we have requested in the support section.

You can complain about support teams' delay response, but make sure you have provided complete information and access to developer as it will prevent wastage of support teams' time.

Regards,

DesigningMedia