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Hi Small question are the theme supports: Woocommerce, whmpress and whmcs bridge plugins?
Hello, thanks for contacting!
We can’t guarantee mentioned plugins compatibility with the theme as we didn’t implement such compatibility tests. Though we can’t deny they will work properly with the theme.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Greetings, I see that at the top of the theme there is a slider, this theme includes the slider revolution?
Hi, thanks for contacting!
Yes, the theme archive includes both Layer slider and Slider Revolution.
Please feel free to ask any further questions should you have them and to contact our support at http://cmsmasters.net/support/
Please provide admin login details, i want to check before purchase, thanks
We don’t have admin demo, but we’d like to pay your attention to videos demonstrating the dashboard, that can be found here, under Video Tutorials menu item: http://cmsmasters.net/shortcodes/. Videos are taken for another theme from our portfolio, but general idea for Hosting Business is exactly the same.
Please feel free to ask any further questions should you have any, we’ll be happy to answer them! Thank you!
hello there, which payment gateway is friendly with your theme? (a pre-buy question)
The Hosting Business theme doesn’t come with the e-commerce plugin integration, though you can use a third party plugin for this purpose, we just can’t recommend any at the moment as we haven’t tested mentioned plugins compatibility with the theme, that’s why can’t guarantee it. Appreciate your understanding.
Hi, how can I edit the contact form? When I edit it in the form builder tab it is not updated in the page.
You see, all personal assistance is provided via ticketing system as we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
How can I change the color of the button when hovering over the button (hover) and how can I change the color of the edge of the button in the slider, thanks.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Slider buttons border color can be changed in the Slider settings: https://www.screencast.com/t/MtGIOqfo
Besides if you need any personal assistance, please don’t hesitate to contact our support team via this form.
Please note that there is no need to edit the code, please use the Content Composer Shortcodes tool: https://www.screencast.com/t/dHXHBsDd96D9 , choose the needed shortcode you need to add into the Tab: https://www.screencast.com/t/2fNF8zLNs6B and set all needed options: https://www.screencast.com/t/jOe97SxhSq – no coding required.
The matter is our Composer allows to put shortcodes inside Featured blocks/ Text blocks/Tab and Tour shortcodes in order to provide maximum flexibility for displaying the content according to your needs.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Yeah, I know how to add a NEW Shortcodes. The key here is since it’s added it appears as plaintext and there is no way for comfortable editing? That means if I use page template delivered with theme – I can’t edit it without crawling thru all this shortcodes in a plain text which is becoming a nightmare any advise ?
Hello, thanks for your reply!
Yes, when the shortcode is added inside of another shortcode it is displayed as a text. So if you need to use the content from our demo, you need to edit it or remove and replace with your own shortcodes. Appreciate your understanding.
Hello, what font is the logo using?
Hello, thanks for the question!
For the logo we use the Roboto Google font.
Thanks for the quick response! Also does the theme support woocommerce?
Thanks for asking!
At the moment we cannot guarantee the WooCommerce plugin compatibility with the theme.
As much as we’d love to help, making the WooCommerce plugin compatible requires significant modifications, that are beyond our support policy. Appreciate your understanding.
Has anyone who purchased this theme integrated it with Visual Composer?
Visual Composer (Page Builder by wpbakery) isn’t included in the theme package and we can’t guarantee its compatibility with Hosting Business theme, as we haven’t implemented such compatibility tests. Though we can’t deny mentioned plugin will work properly with our theme. Please note that we don’t assess possible serious customizations (such as making plugin compatible with the theme functionality and styles) and don’t implement such customizations. Appreciate your understanding.
For the demo we used our own Visual Content Composer with a huge custom shortcode collection. Please check this video demonstrating how easily shortcodes can be managed. It’s taken for another product from our portfolio, but general idea for Hosting Business is the same. We always keep all components included in the theme package up-to-date and make sure they are working properly. We’d also kindly advise to check other videos under Features menu item to see other composer and overall theme options. Our customers usually use exactly Cmsmasters’ Content Composer, as they are absolutely satisfied with it.
Has anyone tested the Godaddy reseller plugin with this?
In fact there is not much we can guarantee, as we haven’t implemented tests with Godaddy reseller plugin, but likely you can try installing it to see whether it will be helpful to you (sometimes plugins work fine just out of the box). Appreciate your understanding.
Hello there. I am having some issues with Saving Theme Options. They save correctly on the backend, but it does not show up on the front end. I have even tried to refresh the page, check in Incognito Mode, and nothing changes. This is primarily for the COLORS & HEADER SETTINGS. But When I changed the body content text, it updated just fine.. but just not the colors or header fonts… Any suggestions here?
We can’t see such issue on our end, most likely such problem is caused by cache. We’d advise you to clear it (deactivate and activate cache plugin, ask your hosting provider to clear the cache on the server) and check how settings are applied. If the problem still persists, please don’t hesitate to contact us directly by submitting a request here.
Where is the updates ? I asked for like 2 months ago regarding some critical bugs with the template, and you told me that you are working on updates for this theme, well don`t tell me it`s taking you 1 year to fix some small bugs…. also why should someone pay for support ? If you don`t get it… I`m disappointed, very very disappointed!
Hello, thanks for contacting us again!
The matter is that there were no critical issues with the theme that required theme update, it functions correctly on our demo. The themes are updated in turn and when there is a need, appreciate your understanding.
We’re upset to hear such feedback, besides we haven’t had a possibility to assist you as we need access to your WordPress dashboard for investigating the the issues you have faced with. Regarding your support request #29226 – our support agents were able to provide you with assistance for several queries, but for deeper consideration about the causes of the issues you have, we asked you to provide your WordPress credentials. The matter is that we didn’t see similar problems on our end and we have not received any similar reports so far.
Besides please note that 6 months support is included into the theme price ($59), and theme updates are provided for free, there is no need to extend your support in order to get the update.
We’re eager to help you get the best experience using the theme, and we would be really thankful if you submit us a support ticket with the needed credentials here so that the support team could investigate the issue on your end. Just please specify the issues you need help with, and the we will make sure to help.
Thank you in advance!
Well the error were not fixed last time, I still get a bunch of PHP errors from the theme, so the support was not actuall so accurate. As for the access to my dashboard, well pardon me if I want to exercise my security and privacy but I do not see a valid reason to give access to my WordPress for a PHP error that is inside the theme…
Thanks for your reply!
The matter is that we cannot replicate the issue that you describe on our demo, that’s why it is so important for us to have access to your back end in order to see what is causing such a problem.
Zendesk ticketing system we’re using is really a secure one, besides we’re interested in making our clients satisfied with our products, so all the data are used in a proper way. You can change the credentials as soon as the issue is solved. Literally thousands of requests were solved in this way – after all the required credentials are in our disposal. Appreciate your understanding.
As much as we’d love to help, there is no opportunity to do it without having access to your WordPress admin panel.
I gave you access, you said the “problem is fixed”, and it’s still not fixed. Why should someone pay for support, when you don’t even update this theme ? Last Update 23 December 16. I am very disappointed, I expected more from you guys and from this theme. It look`s professional at first sight, but you will discover bugs that affects your business, and there is no support for it. Now I have to look for another theme… sad.
Thanks for getting back to us!
We have not received any similar reports so far, and also the theme was checked by a team of reviewers.
Our support team is always at your service and ready to assist you with any questions. You can always reach our support at http://cmsmasters.net/support
Just please specify how we can replicate the issue you have.
We welcome you to contact our support so that we could help you with your questions. Thank you!
I have not paid for extra support time because I do not feel comfortable doing so until the existing problems are fixed. However, I can see that there has been an update on June 7 ( which I guess should fix the existing problems ), but the question is how can I get it ? I have not received any email regarding this update, and the files that I can download are still from last year. Any help ?
Hello again, thanks for getting back to us!
Theme updates are provided for free, they are included into the theme price and there is no need to extend your support in order to get the update.
To update the theme just download the newest archive from the Themeforest, unzip it and upload the new theme version on your server (please make sure there are no nested folders).
You can rename the theme you used previously (for example, adding “-old” after the theme name) – in this way the old theme will be backuped on your server.
Kindly let us know if you have any further questions. Thank you!
Hi there, do you have an HTML version to buy? Thanks.
We have only a WordPress version of Hosting Business theme, appreciate your understanding.
Please feel free to ask further questions. Thank you!
Hi, does this theme include Visual Composer, also can the header be changed to a solid color instead of transparent?
Also do you think this theme will work with the WHMCS bridge or WHMPress?
Visual Composer (Page Builder by wpbakery) isn’t included in the theme package and we can’t guarantee its compatibility with Hosting Business, as we haven’t implemented such compatibility tests. Though we can’t deny mentioned plugin will work properly with our theme.
For the demo we used our own Visual Content Composer with a huge custom shortcode collection. Please check this video demonstrating how easily shortcodes can be managed. It’s taken for another product from our portfolio, but general idea for Hosting Business is the same. We’d also kindly advise to check other videos under Features menu item to see other composer and overall theme options. Our customers usually use exactly Cmsmasters’ Content Composer, as they are absolutely satisfied with it.
Concerning the Header color – it can be easily changed in the Color settings.
Hosting Business theme doesn’t provide functionality for WHMCS integration, though you can use a third party plugin for this purpose. We haven’t tested mentioned plugins compatibility with the theme, that’s why can’t guarantee it. Appreciate your understanding.
Thank you, should there be anything else you wanted to ask please do so!
hi look great but before i buy i need to know
1. this support RTL
2. if have install demo (like on demo live)
Hi, thanks for asking!
1. Yes, RTL languages are supported. rtl.css is already included in the theme package, so it’s used immediately, when RTL language is selected.
2. Demo content will be provided in the main theme package, just please note, that we don’t include images, as they can’t be distributed.
supports RTL? or not
Hello, thanks for asking!
Sure, RTL languages are supported! The theme has ready rtl.css file, which is used, when RTL language is selected for the website.
I like this theme, but it`s features are bugged, many things are bugged. Today we noticed that all our images on the Header, on each page got changed suddenly. And we have been working on our website for over 1 month…
Well that`s just great…
This site can’t be reached
cmsmasters.net took too long to respond.
Thanks for contacting! We apologize for the inconvenience – there was a temporary server problem on a hosting side. We did our best to eliminate the issue as fast as we could, this is really the first time in 6 years when we had such a long downtime. All sites are working now, and please feel free to contact our support – the support form works now. Also, regardless server uptime, a ticket can always be submitted through a for on our profile page – https://themeforest.net/user/cmsmasters The support team is always eager to help and will make sure to address your issue as fast and effective as they can.
Thanks, appreciate your patience and understanding.
is it possible to display this main menu (http://arkahost.com/home-version-3/) AND the top nav like (http://arkahost.com/home-corporate/) on the website ? I don’t see this con figuration in your demo theme…
I’m not quite sure to understand what exactly you mean. Hosting Business theme demo does have a main menu and an additional top navigation – http://screencast.com/t/s0Cq97gRI
Could you please be more specific on what functionality exactly are you looking for?
Yes but in the tpp bar, can I put un custom menu (generate with wordpress) ?
Thanks for clarification, see what you mean. Yes, these both menus are created in WordPress Menus section and are set there too, please see the screenshot – http://www.screencast.com/t/kOHlxbjpV6qR
Thanks, hope this is helpful!
do u have PSD files ?
Hi, thanks for the question!
We don’t have PSD as a separate product and don’t include PSD files in the theme package. Appreciate your understanding.
I am wondering why the theme is not listed as compatible with WordPress 4.7
The latest theme version that was uploaded on the Themeforest on December 23 includes fix for full WordPress 4.7 compatibility. Theme info will be updated shortly, appreciate your patience and understanding.
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